**** products

Cellini Luggage is owned by Interbrands a company owned by Bidvest. I bought a Polo Bag for my wife in May 2025. The bag threads was showing. I returned the bag to Cellini Luggage in Table Bay Mall in Cape Town where it was purchased. I was advised that it would be sent to the factory for repairs. I did not agreed to this. I wrote to Hugo Van Der Merwe from Interbrands and a gift card was given to me. I then went to Cellini Luggage in Tygervalley Mall in Cape Town on 7 July 2025 and chose another bag. My wife started a new job on 3rd November 2025 and decided to use the bag. Only to find thread issue with this bag. When she called the store she was advised that they would send it to the factory for repairs. I wrote to Hugo Van Der Merwe on 11 November 2025 with no response. How is it possible a bag costing R2500 have defects especially for a Polo Bag twice. I believe Cellini Luggage may be stocking **** bags.