BM
Bidvest McCarthy VW Silver Oaks
Unclaimed Business
BM
Bidvest McCarthy VW Silver Oaks
Unclaimed Business
7 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2.7|7 Reviews
May '25 - Apr '26
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
5(40%)
4(0%)
3(0%)
2(0%)
1(60%)
Frequently Asked Questions About Bidvest McCarthy VW Silver Oaks
Bidvest McCarthy VW Silver Oaks has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. Hellopeter has tracked Bidvest McCarthy VW Silver Oaks across 62 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJO
EE
Emile E
1 reviews | Active since Jan 2020
15 Sept 2025, 08:49
Would give a zero if possible
Absolutely terrible experience – and I just bought a brand new Amarok! As soon as the sale was done, the dealership clearly stopped caring. Would give a zero rating if possible. Late delivery on the day I was supposed to receive my vehicle. Forgot to give me the delivery gift (after I had to remind them). Couldn’t even do a proper handover presentation of my brand new vehicle – rushed and careless. I paid for full service and delivery (R9,200) but got half a tank of diesel. Only to raise my concern a week later, for them to realise the apparent mistake. They fitted new tyres and rims, only to give me a different size spare wheel – completely unacceptable. When I took this up with the manager and asked what exactly the “service and delivery” fee was for, he couldn’t even explain it. Later, he admitted they “took from the service and delivery fee” because they apparently “made a loss” on the deal but undertook, at the time of negotiating, that all of the extras will be at cost. That is not only disingenuous but borders on misrepresentation. I paid for a service I did not receive, and their excuse is that they needed to make up their margin? Absolutely unacceptable. If this is how they treat someone buying a brand new vehicle, I can’t imagine what their aftersales service is like. Avoid at all costs unless you enjoy paying for things you don’t get.
Helpful (0)
|Replies (0)EE
Emile E
1 reviews | Active since Jan 2020
15 Sept 2025, 08:49
Would give a zero if possible
Absolutely terrible experience – and I just bought a brand new Amarok! As soon as the sale was done, the dealership clearly stopped caring. Would give a zero rating if possible. Late delivery on the day I was supposed to receive my vehicle. Forgot to give me the delivery gift (after I had to remind them). Couldn’t even do a proper handover presentation of my brand new vehicle – rushed and careless. I paid for full service and delivery (R9,200) but got half a tank of diesel. Only to raise my concern a week later, for them to realise the apparent mistake. They fitted new tyres and rims, only to give me a different size spare wheel – completely unacceptable. When I took this up with the manager and asked what exactly the “service and delivery” fee was for, he couldn’t even explain it. Later, he admitted they “took from the service and delivery fee” because they apparently “made a loss” on the deal but undertook, at the time of negotiating, that all of the extras will be at cost. That is not only disingenuous but borders on misrepresentation. I paid for a service I did not receive, and their excuse is that they needed to make up their margin? Absolutely unacceptable. If this is how they treat someone buying a brand new vehicle, I can’t imagine what their aftersales service is like. Avoid at all costs unless you enjoy paying for things you don’t get.
0
Replies (0)MC
Mpho C
1 reviews | Active since Jan 2020
27 Aug 2025, 09:07
Poor Service Experience
Unacceptable Delay & Expired License Disc – VW Silver Oaks Let Me Down I purchased a vehicle through VW Silver Oaks and while the initial delivery went smoothly, the service since then has been extremely disappointing. It’s been well over a week since I took delivery, and my vehicle registration is still not sorted. To make matters worse, the license disc on the vehicle is expired, which legally shouldn’t even be the case for a car being delivered to a customer. This puts me at risk if I’m stopped on the road, and the dealership doesn’t seem to care. I’ve tried contacting the sales lady multiple times, but all I get is avoidance and empty promises. It honestly feels like she’s playing games instead of helping to resolve the issue. This level of service is completely unacceptable — once the sale is made, the dealership seems to vanish. I expected much better from a VW-branded dealership.
Helpful (0)
|Replies (0)MC
Mpho C
1 reviews | Active since Jan 2020
27 Aug 2025, 09:07
Poor Service Experience
Unacceptable Delay & Expired License Disc – VW Silver Oaks Let Me Down I purchased a vehicle through VW Silver Oaks and while the initial delivery went smoothly, the service since then has been extremely disappointing. It’s been well over a week since I took delivery, and my vehicle registration is still not sorted. To make matters worse, the license disc on the vehicle is expired, which legally shouldn’t even be the case for a car being delivered to a customer. This puts me at risk if I’m stopped on the road, and the dealership doesn’t seem to care. I’ve tried contacting the sales lady multiple times, but all I get is avoidance and empty promises. It honestly feels like she’s playing games instead of helping to resolve the issue. This level of service is completely unacceptable — once the sale is made, the dealership seems to vanish. I expected much better from a VW-branded dealership.
0
Replies (0)B
Bheki
1 reviews | Active since Jan 2020
1 Jul 2025, 06:26
Vw Silver oak
I like to congradulate myself to buy my new T Cross vw 2025 model, i did enjoy my first car. I want to thanks the service i get there from the professional staff of MCcarthy vw silver oaks.Sibusiso Mpembe you are the shinning star,really a professional ,humanity and excellent in helping vw customers.you are so patient to new client and i was feel at home the way silver oak staff treat me,even the cleaners they are so kindness.South African citizen go and buy cars at silver oak pretoria to experience the humanity.
Helpful (0)
|Replies (0)B
Bheki
1 reviews | Active since Jan 2020
1 Jul 2025, 06:26
Vw Silver oak
I like to congradulate myself to buy my new T Cross vw 2025 model, i did enjoy my first car. I want to thanks the service i get there from the professional staff of MCcarthy vw silver oaks.Sibusiso Mpembe you are the shinning star,really a professional ,humanity and excellent in helping vw customers.you are so patient to new client and i was feel at home the way silver oak staff treat me,even the cleaners they are so kindness.South African citizen go and buy cars at silver oak pretoria to experience the humanity.
0
Replies (0)Y
Yes
1 reviews | Active since Jan 2020
6 May 2025, 08:42
Please take me serious 😒
Can you guys take me serious please. I called in trying to book for service, they said the service person is busy on a call and that I should provide my contact details so they can call me back. It’s been a week now and no one has called me back. I called in again today and still I’m being told stories about the service person being busy.
Helpful (0)
|Replies (0)Y
Yes
1 reviews | Active since Jan 2020
6 May 2025, 08:42
Please take me serious 😒
Can you guys take me serious please. I called in trying to book for service, they said the service person is busy on a call and that I should provide my contact details so they can call me back. It’s been a week now and no one has called me back. I called in again today and still I’m being told stories about the service person being busy.
0
Replies (0)TM
Tsebiso M
1 reviews | Active since Jan 2020
7 Apr 2025, 04:17
Dishonest ****mers.
I bought a car 2 weeks back,the salesman told me when i was buying that they gonna need me to top up the money with 5000 for admin fee...i told him its ohk they can add that 5000 on the invoice. Only to realise later that they actually charged me 11.200 instead of the 5000. I communicated with the salesman and he was just telling me stories which didn't make sense to me.He then told the other guy (salesman's man also i guess) to call me and convince me which till now i don't really understand their story,the other guy told me that i must bring the car back but ill be charged penalties,which dnt really make sense to me.I want my money back please Thapelo and bidvest silver oaks,I don't have a problem i can bring the car back but i want every single cent i paid.its not my fault that you were dishonest and i cant pay for your dishonesty.
Helpful (0)
|Replies (0)TM
Tsebiso M
1 reviews | Active since Jan 2020
7 Apr 2025, 04:17
Dishonest ****mers.
I bought a car 2 weeks back,the salesman told me when i was buying that they gonna need me to top up the money with 5000 for admin fee...i told him its ohk they can add that 5000 on the invoice. Only to realise later that they actually charged me 11.200 instead of the 5000. I communicated with the salesman and he was just telling me stories which didn't make sense to me.He then told the other guy (salesman's man also i guess) to call me and convince me which till now i don't really understand their story,the other guy told me that i must bring the car back but ill be charged penalties,which dnt really make sense to me.I want my money back please Thapelo and bidvest silver oaks,I don't have a problem i can bring the car back but i want every single cent i paid.its not my fault that you were dishonest and i cant pay for your dishonesty.
0
Replies (0)AS
SZ
Sinethemba Z
1 reviews | Active since Jan 2020
26 Feb 2025, 12:08
Lazarus Tlou (salesman)
The process was very easy. The salesman "Lazarus Tlou" was very friendly and he explained everything properly since it was first time buying a car. He even arranged delivery from Gauteng to the Western Cape. I very happy with services.
Helpful (0)
|Replies (0)SZ
Sinethemba Z
1 reviews | Active since Jan 2020
26 Feb 2025, 12:08
Lazarus Tlou (salesman)
The process was very easy. The salesman "Lazarus Tlou" was very friendly and he explained everything properly since it was first time buying a car. He even arranged delivery from Gauteng to the Western Cape. I very happy with services.
0
Replies (0)