AUDI CENTRE REPULSIVE UNPROFESSIONAL SERVICE

I am deeply disappointed in Audi Centre Menlyn but more so with the Service Manager, Ian. He is rude, unprofessional and in the absence of his colleagues bad mouths and blames them for everything that goes wrong. I have refused to converse with him as a direct result of his approach to customers in the past but unfortunately was left with no choice to interact with him today. I have decided after years of loyalty to the brand and 5 Audi's later my loyalty came to an abrupt end today. Despite my vehicles being out of warranty and motor plan I religiously support Audi when my vehicles are due for a service despite their costs being significantly more than other alternatives. One would think that after all these years Audi would as a minimum try and accommodate loyal customers by assisting them when major repairs occur yet the only thing they have in mind is to milk their customers. Unfortunately for Ian this was confirmed on a Saturday by one of the Mechanics and how Ian prides himself by *****ing customers. The staff turnover is testament of the lack of Management and I was even denied the opportunity to see the DP. After a month of waiting for a Mechatronic Unit from Germany @ 50k I was on my arrival at Audi presented with a shocking quotation indicating that the gearbox is faulty and would cost 155k to repair over and above the cost of the Mechatronic Unit total cost 200k. Whilst we were still discussing possible options he rudely said that he had other work to do and was more concerned about "his" car and that he now had to go and find it. The experience was repulsive and is expected from a backyard mechanic. Unfortunately complaining to Audi seems to be a fruitless exercise as there is no compassion. Hopefully I never have to see them again.