********** service provider

I've been with Bidvest McCarthy roadside assistance since 2006 (Platinum member). Since 2006 I had less than 5 breakdowns. This morning my car stalled and I needed a rollback. I phoned the call centre for assistance and spoke to a Nonhlanhla. After some time she came back to me advising that I will have to fork out R580 as for the tow truck driver as the policy terms and conditions have changed (distance is now calculated from location of the tow truck, which was never the case). I took out the policy to assist in case of emergency. I was almost left stranded. If you ever think of making use of the service of Bidvest McCarthy, think twice. I will not advice anyone to make use of their services. It is disgusting.