Review of Toyota Sinoville

On Wednesday 2019-12-11 I went there to enquire about my spare key of my vehicle that is not working. Only the fifth person I spoke to could help me. An appointment was made for Friday 2019-12-13. I was told to be there at 07:00. On Friday 2019-12-13 I was there at 06:45 and waited outside till 07:00. When I went in I was told I am customer nr 37 in line and they ooened at 06:30. Then I was told I must leave my vehicle there. I was never told it is a whole day thing. Builders were waiting at my house for me. The service advisor said she will try and help me. I waited for 3 hours. Then I was told I have to pay, although the key was supposed to be coded free of charge five years ago when I bought it. The service at this branch us dismall. I think in future I will drive futher to another one.