Worst custom service ever

Very bad customer service. Unreliable and unfaithful, dropped my car for a very simple thing on Thursday at 7 in the morning, around 12 midday I received a call that my car was being attended to, no update whatsoever afterwards I had to call and find out about the progress at 4:15 and the guy told me the car was ready. To my surprise when I arrived the car was all of sudden not attended to because they had to confirm with me what needs to be fixed. I mean why couldn’t they call at least and had to wait until 17:00?? Worst of all these guys tries to take me for a ride with reasons that do not even make sense.