Bidvest McCarthy VW Annlin Wonderboom
Unclaimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
Bidvest McCarthy VW Annlin Wonderboom
Unclaimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
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Lethabo M
1 reviews | Active since Mar 2026
17 Mar 2026, 22:26
Poor Service & Misrepresentation at VW Wonderboom
⚠️ WARNING TO ALL VW OWNERS ⚠️ If you value honesty, transparency, and accountability think twice about using VW Wonderboom. We purchased a brand new VW, and by the first service, the passenger window switch was already faulty. This was reported, and we were told the issue was “fixed.” That was not true. Instead, the panel was opened and glued back together in a sloppy and unacceptable manner. Now at the second service, we raise the SAME issue again and suddenly the story changes: “It’s a factory fault” but now we must pay nearly R4,000 to repair it. Let’s be clear: ➡️ Fault reported early ✔️ ➡️ Misled that it was fixed ✔️ ➡️ No disclosure of factory defect ✔️ ➡️ Now expected to PAY for it ❌ Under the Consumer Protection Act (CPA), consumers are entitled to: ✔️ Goods that are of good quality, in good working order, and free of defects ✔️ Honest and transparent service ✔️ Repairs that are properly carried out — not temporary, substandard fixes A factory fault on a brand new vehicle is NOT the customer’s responsibility especially when it was reported within the service period and mishandled by the dealership. To make matters worse, the Service Manager (William) was arrogant, dismissive, and showed zero accountability. This kind of conduct is unacceptable and does not reflect the standards expected from the VW brand. @VolkswagenSA this matter now goes beyond poor service. It raises serious concerns around consumer rights, misrepresentation, and failure to properly remedy a reported defect. If this is not urgently resolved, I will have no hesitation in escalating this matter to the National Consumer Commission and pursuing further action under the CPA. The only positive experience was the consultant who assisted my wife professional, respectful, and helpful. Unfortunately, that’s where the positives end. Consumers deserve better. #VolkswagenSA #VW #ConsumerProtection #CPA #CustomerRights #SouthAfrica #ServiceFail
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Lethabo M
1 reviews | Active since Mar 2026
17 Mar 2026, 22:26
Poor Service & Misrepresentation at VW Wonderboom
⚠️ WARNING TO ALL VW OWNERS ⚠️ If you value honesty, transparency, and accountability think twice about using VW Wonderboom. We purchased a brand new VW, and by the first service, the passenger window switch was already faulty. This was reported, and we were told the issue was “fixed.” That was not true. Instead, the panel was opened and glued back together in a sloppy and unacceptable manner. Now at the second service, we raise the SAME issue again and suddenly the story changes: “It’s a factory fault” but now we must pay nearly R4,000 to repair it. Let’s be clear: ➡️ Fault reported early ✔️ ➡️ Misled that it was fixed ✔️ ➡️ No disclosure of factory defect ✔️ ➡️ Now expected to PAY for it ❌ Under the Consumer Protection Act (CPA), consumers are entitled to: ✔️ Goods that are of good quality, in good working order, and free of defects ✔️ Honest and transparent service ✔️ Repairs that are properly carried out — not temporary, substandard fixes A factory fault on a brand new vehicle is NOT the customer’s responsibility especially when it was reported within the service period and mishandled by the dealership. To make matters worse, the Service Manager (William) was arrogant, dismissive, and showed zero accountability. This kind of conduct is unacceptable and does not reflect the standards expected from the VW brand. @VolkswagenSA this matter now goes beyond poor service. It raises serious concerns around consumer rights, misrepresentation, and failure to properly remedy a reported defect. If this is not urgently resolved, I will have no hesitation in escalating this matter to the National Consumer Commission and pursuing further action under the CPA. The only positive experience was the consultant who assisted my wife professional, respectful, and helpful. Unfortunately, that’s where the positives end. Consumers deserve better. #VolkswagenSA #VW #ConsumerProtection #CPA #CustomerRights #SouthAfrica #ServiceFail
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Robert M
1 reviews | Active since Aug 2017
2 Oct 2025, 12:43
Bad Service
I took my Car yesterday for diagnostics. I believe they took my Car and did nothing though i made a booking. I was onlynadvised 16:52 PM when i went back to dealership that the Technician couldn't figure out the Problem i can bring the Car Some other day. This was so disappointing as i took time off from work and fruitless refueling cost
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Robert M
1 reviews | Active since Aug 2017
2 Oct 2025, 12:43
Bad Service
I took my Car yesterday for diagnostics. I believe they took my Car and did nothing though i made a booking. I was onlynadvised 16:52 PM when i went back to dealership that the Technician couldn't figure out the Problem i can bring the Car Some other day. This was so disappointing as i took time off from work and fruitless refueling cost
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Ivan L
1 reviews | Active since Aug 2015
27 Aug 2025, 16:29
Worst Service Manager
The worst and most unfriendly Service Manager I encountered. Was there to replace my battery under the extended maintenance plan which cost us allot to be told that because I have a winch on my bakkie that they are not going to claim under the plan. Bakkie was bought brand new in 2020, all the aftermarket extras were fitted by VW and the battery life is now 5 years which is in any case more that its lifespan to tell me the winch damaged the battery. When some apprentice member and not even qualified technician tested it and confirmed that he cannot find fault or that the winch is draining the battery but assumed because the winch is connected that it must be that. Took my car to VW Hatfield and what a total 360 turn in service delivery. Was greeted very friendly by all the staff. We explained the situation, booked in my car and 5 hours later phoned me to tell me my car is finished and ready. Tested it and the battery life has passed, and it is not the winch. I will never go back to Wonderboom branch and now only go to Hatfield, Kudos to Hatfield branch where I will be referring all my family and friends.
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Ivan L
1 reviews | Active since Aug 2015
27 Aug 2025, 16:29
Worst Service Manager
The worst and most unfriendly Service Manager I encountered. Was there to replace my battery under the extended maintenance plan which cost us allot to be told that because I have a winch on my bakkie that they are not going to claim under the plan. Bakkie was bought brand new in 2020, all the aftermarket extras were fitted by VW and the battery life is now 5 years which is in any case more that its lifespan to tell me the winch damaged the battery. When some apprentice member and not even qualified technician tested it and confirmed that he cannot find fault or that the winch is draining the battery but assumed because the winch is connected that it must be that. Took my car to VW Hatfield and what a total 360 turn in service delivery. Was greeted very friendly by all the staff. We explained the situation, booked in my car and 5 hours later phoned me to tell me my car is finished and ready. Tested it and the battery life has passed, and it is not the winch. I will never go back to Wonderboom branch and now only go to Hatfield, Kudos to Hatfield branch where I will be referring all my family and friends.
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