Lethabo M

Poor Service & Misrepresentation at VW Wonderboom

⚠️ WARNING TO ALL VW OWNERS ⚠️ If you value honesty, transparency, and accountability think twice about using VW Wonderboom. We purchased a brand new VW, and by the first service, the passenger window switch was already faulty. This was reported, and we were told the issue was “fixed.” That was not true. Instead, the panel was opened and glued back together in a sloppy and unacceptable manner. Now at the second service, we raise the SAME issue again and suddenly the story changes: “It’s a factory fault” but now we must pay nearly R4,000 to repair it. Let’s be clear: ➡️ Fault reported early ✔️ ➡️ Misled that it was fixed ✔️ ➡️ No disclosure of factory defect ✔️ ➡️ Now expected to PAY for it ❌ Under the Consumer Protection Act (CPA), consumers are entitled to: ✔️ Goods that are of good quality, in good working order, and free of defects ✔️ Honest and transparent service ✔️ Repairs that are properly carried out — not temporary, substandard fixes A factory fault on a brand new vehicle is NOT the customer’s responsibility especially when it was reported within the service period and mishandled by the dealership. To make matters worse, the Service Manager (William) was arrogant, dismissive, and showed zero accountability. This kind of conduct is unacceptable and does not reflect the standards expected from the VW brand. @VolkswagenSA this matter now goes beyond poor service. It raises serious concerns around consumer rights, misrepresentation, and failure to properly remedy a reported defect. If this is not urgently resolved, I will have no hesitation in escalating this matter to the National Consumer Commission and pursuing further action under the CPA. The only positive experience was the consultant who assisted my wife professional, respectful, and helpful. Unfortunately, that’s where the positives end. Consumers deserve better. #VolkswagenSA #VW #ConsumerProtection #CPA #CustomerRights #SouthAfrica #ServiceFail