Bad customer service

Took my car to Bidvest VW Arcadia today 31/10/2023 for a service. Can honestly say that the service is received was the worst ever. The service advisor James Viviers doesn’t give updates nor answer his phone. The driver never showed up, Ended walking to collect my car from the dealership after trying to contact him 10 times. he didn’t even have the decency to give a invoice to sign and just ignored me as i set there waiting for my car. Will never set my foot back at the dealership again or advise anyone to go there.