Bidvest management failure

For a company that has their logo on everything in the bathroom of one of my suppliers, they seem to be very ineffective at their core business. I found no toilet roll, hand soap, or hand towels in their respective dispensers. When asking the lady with the Bidvest Steiner overall it quickly dawned on me that she spoke no english,(I would think that communication should a prerequisite when dealing with the public) Not only have the management of Bidvest failed their own company but they have failed their employee, as I am sure training of some sort should be in order.