Paid for Big Bag Seeds but no delivery or Communication

I placed a door to door delivery on Monday, paid and got a receipt. I was promised delivery on Friday and Pauline’s messaging me back and forth that it was on its way with Aramex. We checked the tracking number and it had not even been collected! I kept messing and calling Paul but he has blatantly ignored all my messages. This “service” is disgusting! Will I even receive my seeds which we were so excited to plant this weekend end or not? NOBODY answers their phones. It’s shocking really! Have we been ****med?