Bike Addict
Claimed Business
AI Review Summary
Based on recent customer reviews, Bike Addict delivers an outstanding customer experience built on competitive pricing, expert product knowledge and highly personalised service. Team members Warren and Wayne are frequently praised for their professionalism, patience and willingness to go the extra mile, including complimentary extras like tubeless conversions, water bottles and socks. Communication throughout the purchasing process is consistently described as prompt and thorough. The main area for improvement relates to occasional delivery delays, sometimes attributed to third-party courier services, and one isolated but serious stock and communication failure.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
38h 26mReply Time
63 NPSVery Likely
Replied to 100% of negative reviews
Typically takes less than 17 hours 10 min to reply
TrustIndex
0
Score
Ranking
#53
in Retail
Avg Reply
38 hours 26 minutes
NPS Score
63
Recommended: Very Likely
Replied to 100% of negative reviews
Typically takes less than 17 hours 10 min to reply
Review Distribution
4.7|37 Reviews
May '25 - Apr '26
5(87.9%)
4(6.1%)
3(3%)
2(0%)
1(3%)
5(87.9%)
4(6.1%)
3(3%)
2(0%)
1(3%)
Frequently Asked Questions About Bike Addict
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (37)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePB
Pieter B
1 reviews | Active since Jan 2020
17 Mar 2026, 14:15
Great service Bike Addict
Hallo Warren Ons het toe gister die Fiets ontvang. Waar sal ek begin Na die inbraak het ek gedink ons sal net weer dieselfde fiets gaan koop, maar ek het later ’n lys getrek van handelaars op TITAN Racing se webblad. Ek het 7 blasye vol handelaars ges***el. Niemand het hierdie fiets meer in stock gehad nie – alles uitverkoop en niemand kon sê wanneer hulle weer inkry en of hulle gaan inkry nie. Bike Addict het die Fiets gehad in Swart, my seun se eerste oorspronklikke keuse. Ek was maar skrikkerig om so ’n groot bedrag se online transaksie te doen,- wat as ek nie die fiets kry nie?– wat as hy iets oorkom langs die pad? Maar alles was fine my seun is in ekstase ek is baie bly dit transaksie het so glad verloop. Dankie vir jou insette Die koerier DCB Logistics was amazing. Akkurate tracking details Dankie Warren Mooi dag verder. Peter
Helpful (0)
|Replies (0)PB
Pieter B
1 reviews | Active since Jan 2020
17 Mar 2026, 14:15
Great service Bike Addict
Hallo Warren Ons het toe gister die Fiets ontvang. Waar sal ek begin Na die inbraak het ek gedink ons sal net weer dieselfde fiets gaan koop, maar ek het later ’n lys getrek van handelaars op TITAN Racing se webblad. Ek het 7 blasye vol handelaars ges***el. Niemand het hierdie fiets meer in stock gehad nie – alles uitverkoop en niemand kon sê wanneer hulle weer inkry en of hulle gaan inkry nie. Bike Addict het die Fiets gehad in Swart, my seun se eerste oorspronklikke keuse. Ek was maar skrikkerig om so ’n groot bedrag se online transaksie te doen,- wat as ek nie die fiets kry nie?– wat as hy iets oorkom langs die pad? Maar alles was fine my seun is in ekstase ek is baie bly dit transaksie het so glad verloop. Dankie vir jou insette Die koerier DCB Logistics was amazing. Akkurate tracking details Dankie Warren Mooi dag verder. Peter
0
Replies (0)WM
Werner M
1 reviews | Active since Jan 2020
2 Mar 2026, 22:58
Terrible after sales service
Really disappointed with the service I received from Bike Addict and salesman Wayne I bought a brand new Scott spark 970 at first replies was fast during the sales process , Paid waited a over a month for my bike. Anyway received the bike had small scratch on the handle bar from one of their guys fitting the gear selector didn't bother me to much at the time Fast forward a few weeks later we took the bikes (My brother also bought one from them) for a drive at a nature reserve. Paid entrance spent money on traveling ext just to find that my bikes gears doesn't work forcing me to go home ( My brothers bike didn't have any issues where as mine you can clearly see the difference as if they were in a rush to complete mine and just did a half rush job) I emailed Wayne to inform them of the issues I had no reply received called him later to follow up no apologies for the issue ext advised that he is waiting for management and he will reply still nothing really bad service they are quick to take your money but when you have issues don't expect anything from them Rather buy from a reputable dealer like Cycle Lab ext if you would like after sales service since with bike addict after your money is received they don't care
Helpful (0)
|Replies (0)WM
Werner M
1 reviews | Active since Jan 2020
2 Mar 2026, 22:58
Terrible after sales service
Really disappointed with the service I received from Bike Addict and salesman Wayne I bought a brand new Scott spark 970 at first replies was fast during the sales process , Paid waited a over a month for my bike. Anyway received the bike had small scratch on the handle bar from one of their guys fitting the gear selector didn't bother me to much at the time Fast forward a few weeks later we took the bikes (My brother also bought one from them) for a drive at a nature reserve. Paid entrance spent money on traveling ext just to find that my bikes gears doesn't work forcing me to go home ( My brothers bike didn't have any issues where as mine you can clearly see the difference as if they were in a rush to complete mine and just did a half rush job) I emailed Wayne to inform them of the issues I had no reply received called him later to follow up no apologies for the issue ext advised that he is waiting for management and he will reply still nothing really bad service they are quick to take your money but when you have issues don't expect anything from them Rather buy from a reputable dealer like Cycle Lab ext if you would like after sales service since with bike addict after your money is received they don't care
0
Replies (0)NG
JS
Jonathan S
1 reviews | Active since Jan 2020
12 Feb 2026, 15:21
Satisfaction
The team is very professional and helped a lot. I would buy again from them
Helpful (0)
|Replies (0)JS
Jonathan S
1 reviews | Active since Jan 2020
12 Feb 2026, 15:21
Satisfaction
The team is very professional and helped a lot. I would buy again from them
0
Replies (0)FB
Fanie B
1 reviews | Active since Jan 2020
6 Feb 2026, 04:58
If it was not for the workload the agent experienced I would not have waited 2 weeks for delivery
If it was not for the workload the agent experienced I would not have waited 2 weeks for delivery. However it was worth the wait and the purchase prize was excellent. Easily Safed R 20 000 on the purchase
Helpful (0)
|Replies (0)FB
Fanie B
1 reviews | Active since Jan 2020
6 Feb 2026, 04:58
If it was not for the workload the agent experienced I would not have waited 2 weeks for delivery
If it was not for the workload the agent experienced I would not have waited 2 weeks for delivery. However it was worth the wait and the purchase prize was excellent. Easily Safed R 20 000 on the purchase
0
Replies (0)TH
IK
CS
Carolize S
1 reviews | Active since Jan 2020
8 Dec 2025, 14:01
Feedback / review
Amazing team!!!!! with Great Products & service!!!! Really go the extra mile to accommodate their clients ;-)
Helpful (0)
|Replies (0)CS
Carolize S
1 reviews | Active since Jan 2020
8 Dec 2025, 14:01
Feedback / review
Amazing team!!!!! with Great Products & service!!!! Really go the extra mile to accommodate their clients ;-)
0
Replies (0)