Bike Bros.
3|9 reviews
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Hans B
1 reviews | Active since Member
11 May 2015, 16:10
DEFECT BATTERY ON NEW MOTORCYCLE
Bought motorcycle GO MOTO ZR125 (brand new) on the 19th of December 2014 and the last time the battery worked was when we left the showroom. I waited until the three month/500 km service (21/03/2015) was due, to put it on the issues list to be sorted out all on the same time. We could not use the electric starter as the battery was always dead. When, at the time of the service, mentioning it to the staff at Bike Bros, I was informed that it was due to loose battery terminals which they then fastened. Once again this only worked when we left Bike Bros and the very first time after, it did not work. I had the battery tested by a battery specialist and was informed that the battery is defect. When taking the motorcycle back to Bike Bros to have this defect battery replaced, I was told directly that Bike Bros will not replace the battery as the day the motorcycle was handed over and signed off, the battery was working. If I want the battery replaced I must take this up with SAM (Southern African Motorcycles) whom carries the warranty. The warranty explicitly states that batteries are not covered. As this battery was defect from the beginning, I expect Bike Bros to replace
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Replies (76)Bike Bros.'s replyOfficial
13 May 2015, 13:24Hello hansb,
Thank you for your post. It does not make sense to us that the battery was functioning perfectly when you left our showroom (and you signed attesting to this), and then immediately you reached home it was no longer functioning. Then you waited 3 months to inform us of this. When it came in for service - after 3 months - our staff returned the bike to you with the battery functioning perfectly. You again state that when you arrived home the battery was no longer functioning, but you then waited another 7 weeks to inform us of this fact. Lead Acid batteries should not be completely drained of power because this severely shortens their life span. It is entirely possible that lights or other accessories were left on and the battery drained as a result, or alternatively the bike was left standing for a very long time and the battery slowly drained. There are many possibilities for user error that may have contributed to the reduced lifespan of the battery, and for that reason we are unfortunately not prepared to replace the battery at our cost. However, the good news is that the batteries are readily available at a reasonable price and we would be happy to order one in for you.
Thank you for your post. It does not make sense to us that the battery was functioning perfectly when you left our showroom (and you signed attesting to this), and then immediately you reached home it was no longer functioning. Then you waited 3 months to inform us of this. When it came in for service - after 3 months - our staff returned the bike to you with the battery functioning perfectly. You again state that when you arrived home the battery was no longer functioning, but you then waited another 7 weeks to inform us of this fact. Lead Acid batteries should not be completely drained of power because this severely shortens their life span. It is entirely possible that lights or other accessories were left on and the battery drained as a result, or alternatively the bike was left standing for a very long time and the battery slowly drained. There are many possibilities for user error that may have contributed to the reduced lifespan of the battery, and for that reason we are unfortunately not prepared to replace the battery at our cost. However, the good news is that the batteries are readily available at a reasonable price and we would be happy to order one in for you.
Best regards,
Bike Bros.'s reply13 May 2015, 13:24
Official
Hello hansb,
Thank you for your post. It does not make sense to us that the battery was functioning perfectly when you left our showroom (and you signed attesting to this), and then immediately you reached home it was no longer functioning. Then you waited 3 months to inform us of this. When it came in for service - after 3 months - our staff returned the bike to you with the battery functioning perfectly. You again state that when you arrived home the battery was no longer functioning, but you then waited another 7 weeks to inform us of this fact. Lead Acid batteries should not be completely drained of power because this severely shortens their life span. It is entirely possible that lights or other accessories were left on and the battery drained as a result, or alternatively the bike was left standing for a very long time and the battery slowly drained. There are many possibilities for user error that may have contributed to the reduced lifespan of the battery, and for that reason we are unfortunately not prepared to replace the battery at our cost. However, the good news is that the batteries are readily available at a reasonable price and we would be happy to order one in for you.
Thank you for your post. It does not make sense to us that the battery was functioning perfectly when you left our showroom (and you signed attesting to this), and then immediately you reached home it was no longer functioning. Then you waited 3 months to inform us of this. When it came in for service - after 3 months - our staff returned the bike to you with the battery functioning perfectly. You again state that when you arrived home the battery was no longer functioning, but you then waited another 7 weeks to inform us of this fact. Lead Acid batteries should not be completely drained of power because this severely shortens their life span. It is entirely possible that lights or other accessories were left on and the battery drained as a result, or alternatively the bike was left standing for a very long time and the battery slowly drained. There are many possibilities for user error that may have contributed to the reduced lifespan of the battery, and for that reason we are unfortunately not prepared to replace the battery at our cost. However, the good news is that the batteries are readily available at a reasonable price and we would be happy to order one in for you.
Best regards,