Shocking quality! ********** and ****ed off!

I purchased a biltong maker online. It was delivered on 20/12/2025. I am dissatisfied with the quality of the product. the item has not been used. I requested a return and refund on 03/01/2026. They have no published returns policy on their website. I paid R1 116.94. They are only willing to refund me R717.91 - they claim Ihave to pay for Bank Commissions, Packaging and courier fees - they want to charge me +-35% of the price to return their poor quality product