LR
Lauren R
Active since Jan 2010
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
Shocking quality! ********** and ****ed off!
I purchased a biltong maker online. It was delivered on 20/12/2025. I am dissatisfied with the quality of the product. the item has not been used. I requested a return and refund on 03/01/2026. They have no published returns policy on their website. I paid R1 116.94. They are only willing to refund me R717.91 - they claim Ihave to pay for Bank Commissions, Packaging and courier fees - they want to charge me +-35% of the price to return their poor quality product
0 replies
15 months ago
Buyer beware. Opening a case against The Geek Merchant
Owner has terrible attitude. Had a dispute about the 4th item in my order. I have paid for 3 items in full, as well as the delivery fee. Owner has ghosted me. I have requested my waybill repeatedly, but it is not forthcoming. I will be laying a charge of against him at my local police station
0 replies
20 months ago
Thievalot delivery fee
I placed an order for 100 crossbody bags, 2 different colours. Takealot has not dispcatched the order yet. 3 days late they cancelled 3 items, due to lack of stock of one colour. So I placed a new order. Then later that day they cancelled another item - due to lack of stock. So I called to swop the colour for an item that was in stock. I spent over R17k on this order. Now I'm being forced to place a third order and pay a delivery fee - when they haven't even delivered the items to me. Management is too busy to come to the phone and told the consultant that they will not waive the delivery fee - despite the fact that the site displayed sufficient stock on the outset and they have been inconveniencing me with constant order amendments...
0 replies
56 months ago
Excellent delivery agent-Zando
Zando’s delivery agent,Rodney van der Merwe, is the absolute best! So on the ball and polite! What a gem!
0 replies
63 months ago
Terrible customer service
I can’t get any feedback about the upgrade I have ordered. It’s practically impossible to speak to a human because of the automated responses and when you finally get through you get kept on hold until the call drops. I’m furious!!
112 replies
70 months ago
Great customer service
Tristan Kelly was the consultant who assisted me with an Online complaint. Jacques was also a great help in solving my query. Great work gents, thank you for turning my frown upside down!
317 replies
70 months ago
Useless takealot
I ordered boots online. 10 day delivery lead time. On day 9, they email me to cancel the order due to no stock -saying the tried to get new stock with no luck. Why accept the order in the first place if stock is a problem? Why wait till the last minute to tell me. They send me store credit, instead of refining my card / so I have to fight for my money back. Several days later, I see new stock available on the site. I place a new order. Incorrect boots are delivered. I complain to their customer service department, and get poor feedback/ my emails are being ignored. Once again they claim to not be able to order new stock- yet the item is still available on their website. I requested the manager’s email. Once again I’m ignored. Once again, store credit it given instead of refund to my card. So now I have to wait until 21 July to receive my order - in the hope that they have finally got their act together... would not recommend takealot..,,, pathetic service and disgusting customer relations
0 replies
70 months ago
Greedy Builders warehouse
I set up an online profile, received my account activation email and placed my first order for almost R9000. 5 days later, I received a new email with a welcome letter and 15% coupon for my first order, with discount capped at R1500.00. Now my first order had already been placed but not delivered, but I would qualify for about R1300 discount- if Builders has sent the coupon with my activation email. But they are sneaky by sending it so late. I went in store to the branch facilitating my order. They couldn’t help me because it was an online order. I spent several minutes on the phone to their call centre- which went unanswered. I was given an email address instead. I sent an email asking for my discount to be refunded onto my credit card. It took 5 days for me to receive feedback, when I should have been answered in 48 hours. The consultant said I couldn’t be refunded, but gave me a coupon for 15% off my next order. Why must I sacrifice such a considerable amount of discount when they deliberately take their time sending welcome mails? I think it’s disgusting that they pull these type of stunts. Since the items hadn’t been delivered, I requested that they cancel my order, but I’m yet to receive a response on that. Builders warehouse needs to be named and shamed for corporate greed... I’ll spend my hard earned money elsewhere. Mash-hoodah Allie Is the consultant handling my request
420 replies
114 months ago
Private clients = worst service
<p>Been an FNB customer for 25 years, and been receiving the worst service since I upgraded to Private clients. Been trying to revert back to platinum banking, (where you have a team of bankers, not just an individual looking after your account) - but after no less than 6 requests, it has still not been actioned! So I hope somebody has some motivation to sort this out at FNB - because I'm officially shopping for a new bank. Posted on Facebook last week, still no response from FNB despite having been told that my complaint has been forwarded to head of complaints</p>
168 replies
127 months ago
Truworths just lost a customer of 12 years
I purchased a top from Truworths and wore it no more than 4 times when holes started to appear in the front. I took it to the mall of the south to credit the item. The manager refused to credit me immediately and said he had to send it back to quality control to assess. I was told I would receive feedback within a week regarding whether or not credit would be passed- stating that they probably won't credit the item. He claims that the holes were caused by wearing a belt underneath the shirt. After owning the item for only 5 weeks, I thought that was absolutely disgusting that the fabric was of such poor quality that it could not last such a short duration without falling apart. Two weeks passed and no word from them. I went back in store and he said he had heard nothing from head office -no attempt was made to contact them and check on the progress. A third week passed and I returned to the store to be told that they would not pass credit. Truworths is a pricey retailer, but their items are clearly cheap imports and their customer service equally pathetic. I cut up my card in store and will rather spend my money elsewhere- they don't deserve my loyalty anymore
75 replies
Review Distribution
5 Star
3 (23.076923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
3 (23.076923076923077%)
1 Star
7 (53.84615384615385%)