The Geek Merchant
Claimed Business
Performance(last 12 months):
Ranked In Retail
#53NPS Score
-100Unlikely
Ranking
#53
in Retail
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceNDT
Nicolé Du Toit
1 reviews | Active since Jan 2020
9 Aug 2025, 21:29
★☆☆☆☆ Avoid at All Costs – The Geek Merchant is Not What He Used to Be
I’ve been buying Funko Pops from The Geek Merchant for years. In the beginning, Hawie came across as a decent guy, and I genuinely enjoyed supporting his business. But in the last 3 years, his attitude towards customers has nosedived into pure arrogance and condescension. Damaged Funko boxes now arrive as if that’s the standard. If you dare to speak up about poor service or damage, you won’t get accountability — you’ll get belittled. Worse, his friends and “loyal defenders” will pile on, publicly slandering you instead of addressing the issue. My breaking point came with a pre-order set of 1883 Pops. I asked for a refund in MAY, he agreed and said it would be paid end of June. Then, out of nowhere, the pops were shipped a few days later. When I reminded him of my refund request, he smugly rep****, “The pops are on the way.” He refunded me for Yellowstone Pops but refused to refund the 1883 Pops, claiming, “Noooo… no refund… you should have said so before shipping.” I did say so — weeks before shipping. The gaslighting is next-level. For daring to call this out on an online forum, I was removed from the Pop Culture WhatsApp group he admins — a group I’d been part of for years — as if that’s some kind of power move. I fully expect he’ll trash-talk me to other buyers too, because in his circle, “Hawie can do no wrong.” This is not the professional, community-focused seller he once was. He now treats customers who stand up for themselves like they’re the problem. And that is not only unprofessional — it’s sad. If you value respect, transparency, and your hard-earned money, take your business elsewhere.
Helpful (0)
|Replies (0)NDT
Nicolé Du Toit
1 reviews | Active since Jan 2020
9 Aug 2025, 21:29
★☆☆☆☆ Avoid at All Costs – The Geek Merchant is Not What He Used to Be
I’ve been buying Funko Pops from The Geek Merchant for years. In the beginning, Hawie came across as a decent guy, and I genuinely enjoyed supporting his business. But in the last 3 years, his attitude towards customers has nosedived into pure arrogance and condescension. Damaged Funko boxes now arrive as if that’s the standard. If you dare to speak up about poor service or damage, you won’t get accountability — you’ll get belittled. Worse, his friends and “loyal defenders” will pile on, publicly slandering you instead of addressing the issue. My breaking point came with a pre-order set of 1883 Pops. I asked for a refund in MAY, he agreed and said it would be paid end of June. Then, out of nowhere, the pops were shipped a few days later. When I reminded him of my refund request, he smugly rep****, “The pops are on the way.” He refunded me for Yellowstone Pops but refused to refund the 1883 Pops, claiming, “Noooo… no refund… you should have said so before shipping.” I did say so — weeks before shipping. The gaslighting is next-level. For daring to call this out on an online forum, I was removed from the Pop Culture WhatsApp group he admins — a group I’d been part of for years — as if that’s some kind of power move. I fully expect he’ll trash-talk me to other buyers too, because in his circle, “Hawie can do no wrong.” This is not the professional, community-focused seller he once was. He now treats customers who stand up for themselves like they’re the problem. And that is not only unprofessional — it’s sad. If you value respect, transparency, and your hard-earned money, take your business elsewhere.
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Replies (0)SF
Selina F
1 reviews | Active since Jan 2020
7 Aug 2025, 12:42
**** written all over it
If there was a zero star review I would pick that let’s just say the geek merchant is a **** and a waste of money time and sanity they are very hard to communicate with send damaged Funko pops and don’t own up to it don’t know how to package and still talk bad about other peoples packing that’s a hypocrite right there
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Selina F
1 reviews | Active since Jan 2020
7 Aug 2025, 12:42
**** written all over it
If there was a zero star review I would pick that let’s just say the geek merchant is a **** and a waste of money time and sanity they are very hard to communicate with send damaged Funko pops and don’t own up to it don’t know how to package and still talk bad about other peoples packing that’s a hypocrite right there
0
Replies (0)LR
Lauren R
1 reviews | Active since Jan 2020
20 Jan 2025, 20:10
Buyer beware. Opening a case against The Geek Merchant
Owner has terrible attitude. Had a dispute about the 4th item in my order. I have paid for 3 items in full, as well as the delivery fee. Owner has ghosted me. I have requested my waybill repeatedly, but it is not forthcoming. I will be laying a charge of against him at my local police station
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Lauren R
1 reviews | Active since Jan 2020
20 Jan 2025, 20:10
Buyer beware. Opening a case against The Geek Merchant
Owner has terrible attitude. Had a dispute about the 4th item in my order. I have paid for 3 items in full, as well as the delivery fee. Owner has ghosted me. I have requested my waybill repeatedly, but it is not forthcoming. I will be laying a charge of against him at my local police station
0
Replies (0)JE
Jayd E
1 reviews | Active since Jan 2020
4 Sept 2024, 09:00
Arrogant and Rude!
Have never been so disgusted in the way someone treats their clients. Didn't put courier fee on his invoices and then when asking for payment is a complete @ss about it. This man is the rudest person I have ever come across. The way he speaks to his clients is unacceptable and I will never use his service again or recommend him to anyone. Think twice before buying Funkos from him. Will NEVER buy from him again!
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Jayd E
1 reviews | Active since Jan 2020
4 Sept 2024, 09:00
Arrogant and Rude!
Have never been so disgusted in the way someone treats their clients. Didn't put courier fee on his invoices and then when asking for payment is a complete @ss about it. This man is the rudest person I have ever come across. The way he speaks to his clients is unacceptable and I will never use his service again or recommend him to anyone. Think twice before buying Funkos from him. Will NEVER buy from him again!
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Daniel S
1 reviews | Active since Jan 2020
17 Nov 2022, 09:26
Great service! Great pops! The way they package the boxes for delivery was awesome
Great service! Great pops! The way they package the boxes for delivery was awesome. Can see they are passionate about what they do. They really do care. I will sure be buying more from them Thank you. Daniel
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Daniel S
1 reviews | Active since Jan 2020
17 Nov 2022, 09:26
Great service! Great pops! The way they package the boxes for delivery was awesome
Great service! Great pops! The way they package the boxes for delivery was awesome. Can see they are passionate about what they do. They really do care. I will sure be buying more from them Thank you. Daniel
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