Patients treatment

The Clinic in Birchacres their service is extremely pathetic, poor management, unprofessional staff who even insults patients,they treat patients like gabbage, they keep you on the seats for long unnecessary even though there's only few people,they just leave you there and go in groups for long lunch with no explanation or anything of that sort,when they come back they seat in their rooms and chit chat while patients are waiting for long for their help and when you ask they insult you like your are some kind of trash, you are even told that if you don't need the kind of treatment you must go to the private clinics,for God sake we go there because we need help and we can't afford private clinics,but to get such horrible experience is not human, that place needs prayers and a good management/ supervision, everyone is rude there from the cleaner to the nurses,they behave like they do you a favour and mostly is our black people who treats the patients like that, I have always seen the white ones being professional unlike our black sisters not all of them though,they don't even wear name tags because they know what they do,I feel sorry for the poor elderly people,they talk to them as if they talk to kids,they need a thorough training on how to handle patients, that place is a traumatic clinic, you go there to seek help but end up getting worse, please can you do some changes in that horrific place,change the management as a whole because people will die seating there waiting for help while the staff is on a joyride, I'm disgusted with this clinic and I'm not the only one .