Bitprop is a ****! *****'s? Unprofessional

I have been staying with bitprop since last year , due to my mental health I had no choice but to move out from the flat. 31 December I informed buhle and Thuli that I will be moving out they acknowledged and sent me a link which looked like for when I will receive my deposit as it required my bank account. I moved out on the flat before the 31st January 2026 as I needed to be close to my family. Asive and some team members came to do the inspection none of them told me of any damages but what I did was to tell them about the broken door which was broken from day one of me staying in that flat. Asive and Buhle when I asked them about my deposit they deposit gets paid on the 7th for which I didn't receive toll I have been sending emails and messages to the company's and to all the agents none of them are giving me the response instead they are just blue ticking my message, I find out very much unprofessy and they take advantage of peoples money for which we have worked hard for. I have sent the complaint to the rental housing tribulan to be involved as I refused to fall for the **** of this company and unprofessional agents. They must pay me back my money