Ordered online have not receive yet

<p>I have ordered from Biuky online and paid for it.</p> <p>I have received a email </p> <p>Hello Naomi, <br /> <br /> By this email we inform you that your order has been shipped. It will be with you in the next few working days. Here under you find summary of your purchase.</p> <p> <br />Code: BIU-214252 </p> <p> </p> <p>But it is already the 20/03/2017 and still not received my package.</p> <p> </p> <p>Please help.</p>