1 reviews | Active since Member
The promise is alluring; they sound like they will go to the ends of the earth to help you achieve whatever it is you require from them.
As soon as the money is paid, it all goes downhill.
They acknowledged payment of receipt on the 25th of February 2019. After promising we would have VAT within 72 hours of receipt of documents and payment for the service, we received a response on the 4 of March 2019 that we were selected for inspection.
I sent a response back to ask about when we should expect SARS to inspect the premise and didn't receive a response back so I went to their Facebook page to complain. Note that their phone lines were down so you would think they would be responsive through the one channel they were available on.
Their response was to tell me that they would refund me my money and then send a courier with my documents. They also told us that no one else would be able to help us. This was on the 6th of March.
It is now the 19th of March 2019 and I have received neither my money back nor my documents so am pretty much being held to ransom.
When I offered to come to them to pick my documents up, their response was to tell me that they are on a courier and that they will be at SARS all day.
They've deleted my Facebook comment and don't allow anyone to post anything on their Facebook page any longer.
This is by the single worst company I have ever dealt with. When they do respond to emails, most times it's at 1am or some such funny time. Their whatsapp group to chat through is run through a foreign number