MM
Mduduzi M
Active since Sep 2010
4
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0
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Reviews
4 reviews86 months ago
Keep far away from Biz Specialist!!!
The promise is alluring; they sound like they will go to the ends of the earth to help you achieve whatever it is you require from them. As soon as the money is paid, it all goes downhill. They acknowledged payment of receipt on the 25th of February 2019. After promising we would have VAT within 72 hours of receipt of documents and payment for the service, we received a response on the 4 of March 2019 that we were selected for inspection. I sent a response back to ask about when we should expect SARS to inspect the premise and didn't receive a response back so I went to their Facebook page to complain. Note that their phone lines were down so you would think they would be responsive through the one channel they were available on. Their response was to tell me that they would refund me my money and then send a courier with my documents. They also told us that no one else would be able to help us. This was on the 6th of March. It is now the 19th of March 2019 and I have received neither my money back nor my documents so am pretty much being held to ransom. When I offered to come to them to pick my documents up, their response was to tell me that they are on a courier and that they will be at SARS all day. They've deleted my Facebook comment and don't allow anyone to post anything on their Facebook page any longer. This is by the single worst company I have ever dealt with. When they do respond to emails, most times it's at 1am or some such funny time. Their whatsapp group to chat through is run through a foreign number
0 replies
94 months ago
I want my money back.
A short background; I had a rental vehicle which got a tyre puncture and there was an error on part of the rental agency, Tempest, which resulted in my account ending up in the hands of Nimble Group. The first time Nimble Group called me about my "debt" was before 7am sometime around September last year, I remember. It sounds petty but there's something wrong with businesses calling people outside of working hours. In this conversation, I explained my confusion around the matter of a deposit I hadn't received back from Tempest and asked they look into it. After going to the Tempest branch to try clear the matter up, Nimble was on the phone harassing me again soon after. After over 8 months of harassment, and no help, from either Tempest or the Nimble Group; with advice I decided to pay the amount I was being harassed over just to curtail the harassment while still trying to resolve the issue of the deposit that Tempest, by now, had twice confirmed I was actually owed. Even after paying the "debt" off, I still received an SMS from Nimble Group telling me that my account had been handed over to Norman Bisset attorneys. I called them and was told, by the girl I was dealing with (her name was Ntokozo), that there was still R50 outstanding but they would do me a favour (???) and write it off instead of blacklisting me! Very soon after this, Tempest paid me back the money that I'd actually been owed all along. After querying them on the payment, they told me the following: "Kindly note that our finance department has already the refund as per my previous mail on the 22/05/2018. The force charge was incorrectly loaded as the branch was unable to provide reasons as to the miscellaneous charge- so please ignore the false charged loaded." To explain. It means I, as I had always been saying, had never owed Tempest money to begin with. On the contrary, I was the one who was owed and so the months of harassment I received from your business, and the money I paid you, were based on an administrative error on part of Tempest. Could I please have MY money refunded to me as a matter of urgency. I also want reassurance that my credit report was not tampered with by Nimble Group. That this kind of thing can happen and one can get close to being blacklisted is sickening. That not a single soul in Nimble Group was willing to look into my matter and kept harassing me and adding charges to my "debt" is disgusting. The least I demand is my money back, an enormous apology as well as reassurance that my credit report was not affected by this incident.
53 replies
103 months ago
SURELY THE MOST INCOMPETENT BUSINESS IN THE WORLD!
I had the misfortune of receiving a rental car from this company from my insurance in June of 2017. I picked up a car from the Sandton branch near the Gautrain and drove straight to my home 3 kms away. The next morning, the tyre had a puncture but I didn't even bother disputing this. The actual issue is the experience I received after I returned the car. It's November now and I haven't received my deposit back. I sent a query in August, where Mariska Systermans replied to ask which branch I dropped the car off at. There was silence literally until late October when I was awoken by a phone call by a man from Thrifty (between 6 and 7am) demanding that I settle the cost of replacing the damaged tyre by the close of the day. I told him I'd be glad to do so if they gave me MY deposit back. He asked where I paid the deposit (Sandton) and then hung up the phone afterward. I had hope that I would finally get some kind of resolution! Now November has rolled over and I haven't heard a thing about my deposit nor this tyre damage claim. How on earth can one company be so incompetent??? I've been exceedingly patient waiting on my deposit yet they wake ME up in the morning to demand I pay tyre damages less than the value of my deposit!!!!!!!!!!!!!@!!!!!! THE LEVEL OF INCOMPETENCE HERE IS ASTOUNDING!!!!!!!!!!!!!!!!!
525 replies
112 months ago
Makro will ignore you once they've taken your money.
<p>I bought an MP3 player online on the Makro website in early December (the website claims it's an MP4 player even though it can't play them). Within two weeks of taking delivery of it, it stopped switching on entirely. I sent Makro my first communication on the matter right before Christmas and waited for a reply. Silence.</p> <p> </p> <p>After New Years, I sent them another communication asking for them to sort out the issue with my "MP4" player. I haven't heard a single word.</p> <p> </p> <p>Not only did Makro sell me something that didn't do as claimed on their website, they delivered it later than their claimed times, it stopped working in its entirety and then, ontop of it all, they refuse to acknowledge this issue and rectify it. They are happy to take payment but you don't exist to them once payment's been made. </p>
56 replies
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