Dollar Thrifty Car Rental South Africa
Claimed Business
Dollar Thrifty Car Rental South Africa
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Score
Ranking
#44
in Automotive
NPS Score
0
Recommended: Unlikely
Review Distribution
2|2 Reviews
May '25 - Apr '26
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
5(0%)
4(0%)
3(50%)
2(0%)
1(50%)
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJR
Justin R
1 reviews | Active since Jan 2020
14 Jan 2026, 14:11
credit card reserved amount
Fair pricing on rental vehicles. However, they take too long to release the hold on the credit card reserved amount for insurance. I returned the vehicle on 25 Dec 2025, it is now 14 Jan 2026 and the money is still reserved. The agent mentioned that it takes 5 working days to release the funds, however when I later enquired with customer services, they mentioned it takes 7-21 working days.
Helpful (0)
|Replies (0)JR
Justin R
1 reviews | Active since Jan 2020
14 Jan 2026, 14:11
credit card reserved amount
Fair pricing on rental vehicles. However, they take too long to release the hold on the credit card reserved amount for insurance. I returned the vehicle on 25 Dec 2025, it is now 14 Jan 2026 and the money is still reserved. The agent mentioned that it takes 5 working days to release the funds, however when I later enquired with customer services, they mentioned it takes 7-21 working days.
0
Replies (0)FB
Fulesh B
1 reviews | Active since Jan 2020
30 Nov 2025, 09:00
Unable to rent a car from thrifty website
I have been trying to rent a car from thrifty website for 4 Dec / 5 Dec from CPT Airport Error keeps on coming up I called the number from the website , a person by the name of Imaad answered when he tries to book from his side , rental fee is much higher than the website I tried booking online from different devices , different days - still error pops up Imaad cant give me another customer service number Imaad cant give me email address to contact Imaad says number on thrifty website is for HERTZ Thrifty management should fix this error and improve their customer service Can some one please call me with a solution or book a car for me THank you
Helpful (0)
|Replies (0)FB
Fulesh B
1 reviews | Active since Jan 2020
30 Nov 2025, 09:00
Unable to rent a car from thrifty website
I have been trying to rent a car from thrifty website for 4 Dec / 5 Dec from CPT Airport Error keeps on coming up I called the number from the website , a person by the name of Imaad answered when he tries to book from his side , rental fee is much higher than the website I tried booking online from different devices , different days - still error pops up Imaad cant give me another customer service number Imaad cant give me email address to contact Imaad says number on thrifty website is for HERTZ Thrifty management should fix this error and improve their customer service Can some one please call me with a solution or book a car for me THank you
0
Replies (0)PM
Pikolomzi M
1 reviews | Active since Jan 2020
11 Feb 2025, 06:32
Good Service
I always appreciate the way Mr Frazeen Shaik Ahmed works, his Professionalism is on another level and very helpful. Stay Amazing Sir,
Helpful (0)
|Replies (0)PM
Pikolomzi M
1 reviews | Active since Jan 2020
11 Feb 2025, 06:32
Good Service
I always appreciate the way Mr Frazeen Shaik Ahmed works, his Professionalism is on another level and very helpful. Stay Amazing Sir,
0
Replies (0)PM
Pikolomzi M
1 reviews | Active since Jan 2020
30 Nov 2024, 07:37
Am not happy with their services
Today I was at the airport by 07:30am to pick up a car that I rented for the whole month, when I get there I did all the paperwork when I pay they said this is not a cheque card but a cheque account and they need a holding deposit of r16000.00 which I didn’t budget for I was expecting them to take about R3800.00 as per our agreement online. Am really so hurt now I have to cancel my booking and request a full refund. Am frustrated and late for work now I have to use uber the whole month, to & from work. I
Helpful (0)
|Replies (0)PM
Pikolomzi M
1 reviews | Active since Jan 2020
30 Nov 2024, 07:37
Am not happy with their services
Today I was at the airport by 07:30am to pick up a car that I rented for the whole month, when I get there I did all the paperwork when I pay they said this is not a cheque card but a cheque account and they need a holding deposit of r16000.00 which I didn’t budget for I was expecting them to take about R3800.00 as per our agreement online. Am really so hurt now I have to cancel my booking and request a full refund. Am frustrated and late for work now I have to use uber the whole month, to & from work. I
0
Replies (0)SA
Sibahle A
1 reviews | Active since Jan 2020
2 Aug 2024, 06:14
I have been waiting for my refund for 5 years. **** of a company!
If I was able to give this company 0 stars I would. They are absolutely horrible with useless customer service. I have been waiting for my refund for 5 years now. They don't respond to emails and when I call I am sent from post to pillar. What a **** of a company. Do yourself and favour and DO NOT rent a car with them. Absolutely pathetic!
Helpful (0)
|Replies (0)SA
Sibahle A
1 reviews | Active since Jan 2020
2 Aug 2024, 06:14
I have been waiting for my refund for 5 years. **** of a company!
If I was able to give this company 0 stars I would. They are absolutely horrible with useless customer service. I have been waiting for my refund for 5 years now. They don't respond to emails and when I call I am sent from post to pillar. What a **** of a company. Do yourself and favour and DO NOT rent a car with them. Absolutely pathetic!
0
Replies (0)BM
Beverley M
1 reviews | Active since Jan 2020
29 Jul 2024, 14:21
Sani Car Rentalis the worst customer service ever
NOW SANI CAR RENTAL. Appaling service. I returned a car more than a month ago in perfect condition & have not yet had my deposit back. I have sent several emails but on received a response to one, blaming their 'system' of course. I have used many car rental companies & this is by far the worst. *********, ************* & downright *****. ĎONT USE THEM
Helpful (0)
|Replies (0)BM
Beverley M
1 reviews | Active since Jan 2020
29 Jul 2024, 14:21
Sani Car Rentalis the worst customer service ever
NOW SANI CAR RENTAL. Appaling service. I returned a car more than a month ago in perfect condition & have not yet had my deposit back. I have sent several emails but on received a response to one, blaming their 'system' of course. I have used many car rental companies & this is by far the worst. *********, ************* & downright *****. ĎONT USE THEM
0
Replies (0)ER
Elize R
1 reviews | Active since Jan 2020
26 Jul 2024, 19:21
Dishonest rental Companies Britz, Maui and Thrifty!!!
We are battling for one month to get our money back from this company working together with Britz and Maui 4x4 Rentals. Liezel made us pay in full for the incorrect vehicle and now we dont get our money back to pay for another rental 4x4 to go on our holiday to Botswana. They have empty promises everyday. They waiting for accounts dept.
Helpful (0)
|Replies (0)ER
Elize R
1 reviews | Active since Jan 2020
26 Jul 2024, 19:21
Dishonest rental Companies Britz, Maui and Thrifty!!!
We are battling for one month to get our money back from this company working together with Britz and Maui 4x4 Rentals. Liezel made us pay in full for the incorrect vehicle and now we dont get our money back to pay for another rental 4x4 to go on our holiday to Botswana. They have empty promises everyday. They waiting for accounts dept.
0
Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
31 Jan 2024, 07:50
****TY SERVICE AT RENUALT SOUTH AFRICA
On 19 December 2023 my car was taken in to Renualt Ontdekkers for repairs. To date I have not gotten my car back. I have attended to R20 000 payment and they still have not sourced the parts. It’s a huge inconvenience for me being without a vehicle for more than 6 weeks as I have been using Uber to get around which is very costly. Each time I call the dealership I’m told different stories. I need this matter sorted out ASAP or give me a vehicle to use in the interim.
Helpful (0)
|Replies (0)DM
Dineo M
1 reviews | Active since Jan 2020
31 Jan 2024, 07:50
****TY SERVICE AT RENUALT SOUTH AFRICA
On 19 December 2023 my car was taken in to Renualt Ontdekkers for repairs. To date I have not gotten my car back. I have attended to R20 000 payment and they still have not sourced the parts. It’s a huge inconvenience for me being without a vehicle for more than 6 weeks as I have been using Uber to get around which is very costly. Each time I call the dealership I’m told different stories. I need this matter sorted out ASAP or give me a vehicle to use in the interim.
0
Replies (0)