Nimble Group
Verified Business
Nimble Group
Verified Business
426 Reviews (last 12 months)
Responds in 47 hours 3 min
Scores reflect the Overall AI Score for each category
AI Review Summary
Based on recent customer reviews, Nimble Group faces severe and systemic criticism across virtually every dimension of its service. Customers consistently describe unresolved billing disputes, ignored emails, failure to issue paid-up letters, credit bureau inaccuracies, and aggressive harassment-style collection calls. Positive experiences are exceptionally rare, typically involving a single named agent who resolves a long-standing issue after public escalation.
Top Strengths:
- •Customer Service & Professional Guidance: A handful of customers name specific agents like Angela Benjamin, Shakiraah Sayed, Marlon Harry, and Keolebogile Mandlazi as professional and helpful. These are isolated bright spots amid overwhelmingly negative feedback.
Service Quality Ratings
MetricScoreIndustry AvgBest in Class
Performance(last 12 months):
2.6Trustindex Rating
#24Ranked In Debt Management
47 hours 3 minutesAverage Time To Reply
-88 NPSRecommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 47 hours 3 min to reply
TrustIndex
2.6
Score
Ranking
#24
in Debt Management
Avg Reply
47 hours 3 minutes
NPS Score
-88
Recommended: Unlikely
Replied to 94% of negative reviews
Typically takes less than 47 hours 3 min to reply
Review Distribution
1.1|426 Reviews
May '25 - Apr '26
5(2.3%)
4(1%)
3(0.3%)
2(2.1%)
1(94.4%)
5(2.3%)
4(1%)
3(0.3%)
2(2.1%)
1(94.4%)
Recent reviews (426)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperiencePopular mentions
RJ
Rakhashane J
1 reviews | Active since Jan 2020
17 Mar 2026, 10:54
Refund on payed up jdgroup
Service very poor. I reguested refund on my payedup jdgroup.nothing till know
Helpful (0)
|Replies (0)RJ
Rakhashane J
1 reviews | Active since Jan 2020
17 Mar 2026, 10:54
Refund on payed up jdgroup
Service very poor. I reguested refund on my payedup jdgroup.nothing till know
0
Replies (0)IM
JS
AB
Annamarie B
1 reviews | Active since Jan 2020
13 Mar 2026, 12:27
Happy with their service
I made a loan on Wonga and they're customer care services in regards with repayments after a missed payment are TERRIBLE. Then today they've sold me to Nimble Group, I've then contacted Nimble Group regarding my repayment to settle the outstanding balance and they were very fast, friendly and very forward and honest. They even gave me a bit of discount. I appreciate them and their services. This is my first time with them and so far all is good. Did the debit check and approved the debit order, I honestly don't see the problem. If you want to get your self clean and new then just start an agreement, keep by it and pay.
Helpful (0)
|Replies (0)AB
Annamarie B
1 reviews | Active since Jan 2020
13 Mar 2026, 12:27
Happy with their service
I made a loan on Wonga and they're customer care services in regards with repayments after a missed payment are TERRIBLE. Then today they've sold me to Nimble Group, I've then contacted Nimble Group regarding my repayment to settle the outstanding balance and they were very fast, friendly and very forward and honest. They even gave me a bit of discount. I appreciate them and their services. This is my first time with them and so far all is good. Did the debit check and approved the debit order, I honestly don't see the problem. If you want to get your self clean and new then just start an agreement, keep by it and pay.
0
Replies (0)oksm
olebile keitumetse sarah meko
1 reviews | Active since Jan 2020
13 Mar 2026, 08:32
Demands on Paying Resolved Account
Can I kindly assist me with company, they are sending emails and calling me insisting that I am owing BLC ( Blue Label Connect) and I called and send email to them alerting them that I am not owing BLC and BLC has resolved my dispute but Nimble continuing yo demand that I must pay the account. I feel that Nimble is harassing me anf frustrating me regards this matter I would like Nimble Group must contact BLC and request the outcome of my dispute. Regards OKS Meko
Helpful (0)
|Replies (0)oksm
olebile keitumetse sarah meko
1 reviews | Active since Jan 2020
13 Mar 2026, 08:32
Demands on Paying Resolved Account
Can I kindly assist me with company, they are sending emails and calling me insisting that I am owing BLC ( Blue Label Connect) and I called and send email to them alerting them that I am not owing BLC and BLC has resolved my dispute but Nimble continuing yo demand that I must pay the account. I feel that Nimble is harassing me anf frustrating me regards this matter I would like Nimble Group must contact BLC and request the outcome of my dispute. Regards OKS Meko
0
Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
13 Mar 2026, 07:00
Bad service
I had 3 accounts with Nimble from African bank, got settlement offers and paid the requested amounts through another bank. Now the one account still shows an outstanding balance, this is how they make people pay more amounts as if it's a new debt. This is ******ion at it's best, today I called in and spoke to a guy named Kyle and he tells me that on his system it still shows a balance of R29k, while on WhatsApp it shows a balance of almost 2k.
Helpful (0)
|Replies (0)BM
Bongani M
1 reviews | Active since Jan 2020
13 Mar 2026, 07:00
Bad service
I had 3 accounts with Nimble from African bank, got settlement offers and paid the requested amounts through another bank. Now the one account still shows an outstanding balance, this is how they make people pay more amounts as if it's a new debt. This is ******ion at it's best, today I called in and spoke to a guy named Kyle and he tells me that on his system it still shows a balance of R29k, while on WhatsApp it shows a balance of almost 2k.
0
Replies (0)mC
mervern C
1 reviews | Active since Jan 2020
12 Mar 2026, 11:43
Nimble group are rogues and *****sters
This company emails continuously. I have requested documents pertaining to the amount that they claim I owe but they some how just ignore my requests. This is annoying as I have filed a complaint with the ombudsman and then my attorney. This is a ******* company who wants to harass people with no proof or they hire people who cannot read and understand english
Helpful (0)
|Replies (0)mC
mervern C
1 reviews | Active since Jan 2020
12 Mar 2026, 11:43
Nimble group are rogues and *****sters
This company emails continuously. I have requested documents pertaining to the amount that they claim I owe but they some how just ignore my requests. This is annoying as I have filed a complaint with the ombudsman and then my attorney. This is a ******* company who wants to harass people with no proof or they hire people who cannot read and understand english
0
Replies (0)LV
Lonita V
1 reviews | Active since Jan 2020
9 Mar 2026, 16:57
**** debt collector for Capitec Nimble group
Receiving sms upon sms from this company, claiming I need to pay my Capitec loan. No loan, no credit card etc. I visit my local branch of Capitec...did not stop the sms's. Now how in the world can a company claim to be a debt collector for Capitec, while there is NO debt?
Helpful (0)
|Replies (0)LV
Lonita V
1 reviews | Active since Jan 2020
9 Mar 2026, 16:57
**** debt collector for Capitec Nimble group
Receiving sms upon sms from this company, claiming I need to pay my Capitec loan. No loan, no credit card etc. I visit my local branch of Capitec...did not stop the sms's. Now how in the world can a company claim to be a debt collector for Capitec, while there is NO debt?
0
Replies (0)