Failure to honour settlement agreement after payment

I had a FinChoice account that was handed over to Nimble Group. I was relieved when Nimble offered me a settlement discount because I wanted to settle my debt and move forward.

I accepted the offer and made payment in good faith, believing that once paid, my account would be settled. After making payment, I requested a paid-up letter, only to be told that Nimble Group could not trace the settlement arrangement and that there is apparently still an outstanding balance on my finchoice account, then proceeds to give me a new "settlement offer". To make matters worse, the WhatsApp chat between myself and their automated system "ntombi" was completely cleared, no proof of any settlement offers. But fortunately for me, I had taken screenshots of everything BEFORE they were clever enough to delete it. Now all they can tell u when u raise the query is to allow 14 days to rectify... Each time u get the exact same response. It's been a month already.. my account is running up and my credit profile is gone to ****.

Nimble group are unreliable and unprofessional. What they have done is *********!