SD
Simone D
Active since May 2020
8
Reviews
0
Industries
Reviews
8 reviews3 weeks ago
Failure to honour settlement agreement after payment
I had a FinChoice account that was handed over to Nimble Group. I was relieved when Nimble offered me a settlement discount because I wanted to settle my debt and move forward. I accepted the offer and made payment in good faith, believing that once paid, my account would be settled. After making payment, I requested a paid-up letter, only to be told that Nimble Group could not trace the settlement arrangement and that there is apparently still an outstanding balance on my finchoice account, then proceeds to give me a new "settlement offer". To make matters worse, the WhatsApp chat between myself and their automated system "ntombi" was completely cleared, no proof of any settlement offers. But fortunately for me, I had taken screenshots of everything BEFORE they were clever enough to delete it. Now all they can tell u when u raise the query is to allow 14 days to rectify... Each time u get the exact same response. It's been a month already.. my account is running up and my credit profile is gone to ****. Nimble group are unreliable and unprofessional. What they have done is *********! Finchoice - look into this and rectify my account asap.
3 replies
3 weeks ago
Failure to honour settlement agreement after payment
I had a FinChoice account that was handed over to Nimble Group. I was relieved when Nimble offered me a settlement discount because I wanted to settle my debt and move forward. I accepted the offer and made payment in good faith, believing that once paid, my account would be settled. After making payment, I requested a paid-up letter, only to be told that Nimble Group could not trace the settlement arrangement and that there is apparently still an outstanding balance on my finchoice account, then proceeds to give me a new "settlement offer". To make matters worse, the WhatsApp chat between myself and their automated system "ntombi" was completely cleared, no proof of any settlement offers. But fortunately for me, I had taken screenshots of everything BEFORE they were clever enough to delete it. Now all they can tell u when u raise the query is to allow 14 days to rectify... Each time u get the exact same response. It's been a month already.. my account is running up and my credit profile is gone to ****. Nimble group are unreliable and unprofessional. What they have done is *********!
1 reply
1 month ago
Missing Withdrawal Funds and Poor Service
Dear Hollywoodbets Support Team, I am writing to formally lodge a serious complaint regarding missing withdrawal funds, poor customer service, and ongoing technical issues on your platform. On 25 & 26 April 2026 (midnight), I made multiple withdrawal requests within minutes of each other. However, not all of the funds have reflected in my bank account. I have clear proof, including screenshots, showing that one of the transactions was still pending before I went to sleep. This same transaction is now marked as “completed” on your system, yet I have not received the money. Additionally, I did not receive email confirmations for every withdrawal made. This raises serious concern that more funds may be missing than initially identified — potentially exceeding R2,000.I was instructed to provide bank statements, which I promptly did. Since then, I have received no meaningful feedback confirming whether all funds were successfully paid out. Instead, I continue to receive generic, automated responses advising me to “allow 48 hours,” while my direct questions about the missing funds are completely ignored. The level of service from your consultants, specifically Langelihle and Phelokazi, has been unacceptable. My concerns have not been addressed, and there has been no effort to properly investigate or resolve this matter. Furthermore, I have repeatedly experienced technical issues while using your platform. Games frequently log me out mid-session with messages stating I am “not logged in,” or they freeze and restart entirely. These disruptions have resulted in repeated losses on my side. When players lose money due to such issues, there seems to be no concern. However, when it comes to paying out legitimate winnings, there are delays, inconsistencies, and now missing funds. This situation is extremely serious. At this point, it appears that I am being deprived of money that rightfully belongs to me. I require the following as a matter of urgency: A full reconciliation of all my withdrawals. Proof of payment for each transaction processed. Immediate payment of any outstanding funds A clear explanation for the discrepancies and missing emails. Proper investigation into the conduct of your support staff. If this matter is not resolved promptly, I will have no choice but to escalate this complaint to the relevant regulatory authorities. I expect a detailed response within 24 hours.
1 reply
2 months ago
Betway Ignoring Missing Deposit – No Resolution, No Response
I am extremely frustrated with the complete lack of service and accountability from Betway. On Thursday night, I deposited R100 which did not reflect due to an alleged timeout. I then deposited another R100, which reflected immediately. On Friday morning, I logged a query and submitted my proof of payment. I was told the issue was escalated and would be resolved within 48 hours. That deadline has passed, and I am still without my money. What is even more unacceptable is that Betway management has completely ignored my follow-up — no response, no update, no resolution. At this point, this is not just a delay, but a failure to properly handle customer funds. If this matter is not resolved immediately, I will be escalating it further with the National Gambling Board and continuing to share my experience publicly across multiple platforms. I expect urgent intervention, immediate resolution, and clear feedback today. Proof of payment has already been provided
3 replies
28 months ago
Controlled losses
Hollywood online slots are most definitely controlled. I will speak about one experience in specific where I was playing on Pirates Gold Deluxe. Where u have to get 8 gold coins to get a retrigger feature. Now the coin value is completely useless so they are not very difficult to get. I played this on turbo and noticed that whenever there was a "biggish" coin value the spins will take a little longer to stop, as it will allow the bag to past the screen and the stop. It went on like this forever until it looked like I was about to hit a big win. The reels were supposed to stop at this point leaving me with 2 X R4000 rand coins values to. Enter into my retrigger feature. But Instead of The reels stopping, the game froze and took away my available balance. There was nothing else for me to do but to exit the game. How does one explain this? Linda the consultant said to me it has been escalated to support and they would come back to me. But obviously no1 did and when they do they going to tell me my network took a dip or I need to clear my cache. Those are their usual cover up stories. This has happen
4 replies
31 months ago
HOLLYWOOD BETS
As of late Hollywood bets is just there to take ur money. Their slot machine games ALL have a lag or delay, which they will blame on ur internet connection..If u do win they take days to pay u out. I have made a small withdrawal on the 19th of November and I am still waiting for my money. When I chat to the consultants they can't explain why it hasn't payed out, all they say is my turn around time is 24 to 48hrs. Which is ridiculous. Payouts use to be instant and no other online site takes 3 days to payout. When I escalate the matter it's another 24hrs.. This is the 2nd time it has happened to me. I have also experienced a problem where I play and try to make a withdrawal which gets declined because I apparently didn't wager, but I am playing with my own cash and no bonus monies which I find very strange. Avoid Hollywood bets
1 reply
37 months ago
Payouts
Deposits are instant, but as soon as u win big u struggle to get ur winnings out of them. It's been 5 days and still they have not paid me. I have called 3 times and everytime they say it's being escalated will be paid out the next day and NOTHING! Their chat service is also most pathetic because they reply when they feel like It and also so unhelpful.. Stay away!
2 replies
74 months ago
FNB - how can(t) we help you!!
I have been battling to get my personal loan reversed since the 24th of April. My UIF paid out and my entire UIF went to my personal loan. Bank fees bank charges and because of having no money i have no another minus for bounced debits.. i have a 1 year old I need to feed and I have been trying to make ends meet daily with no assistance or empathy from FNB. Their chat is totally useless and everytime I call in, I'm promised to have the money reversed in 3 business days. I'm not sure if u can count but it's been 3 business weeks! I will not be banking with FNB after this pandemic and I will encourage family and friends to do the same.
2 replies
Review Distribution
5 Star
0 (0%)
4 Star
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3 Star
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2 Star
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1 Star
8 (100%)