Worst service

If there is anyone considering purchasing a start up system through Biz in Box Brackenfell please reconsider. The after service through them has been nothing but terrible. They sold us an outdated system, which we are now having trouble finding replacement parts for. We purchased the system 4 months ago already the machine is not working. It's been 4 weeks, they have not kept me up to date on what is wrong with the machine. I'm out of business for 4x weeks only after 3 weeks and a serious amount of calls and whatsapps do they offer a loan machine. They ignore my messages and all my attempts to talk to someone in management are on hold as management isn't available and will contact me back which never happens.

For the first time today after needing to threaten the reception lady with Carte Blanche we speak to the owner. He is a rude , arrogant and disrespectful man. He tells us he doesn't have a crystal ball to know when the unit will be repaired or what is wrong with it. I said it's fine considering it is still under warranty and under 6 months from purchasing, I'd like a refund. He said I'm welcome to take him to the consumer protection and deal with his lawyer. SHOCKING!!!!! Their training was not useful at all. The after service is appalling.. Once the equipment is sold noone cares about you anymore I will not recommend them, at all. Cricut has been amazing with their aftersales service, I have experienced that first hand with friends that have purchased from them.

I hope this gets to the right people and spares a lot more families from going through this ordeal. They have no concern for the people who are trying to start up a business.