Bad management and run down establishment, not 4 star! r

I have beenall over the world in 4 and 5 star hotels, but beware Blaauberg Beach Hotel in Bloubergstrand, Seriously bad management at Blaauberg Beach hotel not keeping the 4star hotel in good order, we booked a very expensive room facing table mountain over the holidays for 3 days. When we were shown our room ., the windows were so dirty you must use your imagination to see the table mountain, and no they can't clean it. So I complained and eventually got a room with one single clean window, a broken and leaking coffee machine, an aircon that doesn't work, windows that can't open for fresh air, and a manager that says that is how it works in this hotel.it could easily be a four star, if these things are looked at.if you don't like getting your heart rate up due to bad management and complaints , stay away from this establishment. There are other proper 4 stars elsewhere. Not happy customer !!!