Black & Decker
Unclaimed Business
|1|1 Reviews (last 12 months)|This business does not respond to reviews
Black & Decker
Unclaimed Business
|1
1 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Sep '25 - Aug '26
Frequently Asked Questions About Black & Decker
How is Black & Decker rated on Hellopeter?
Hellopeter has tracked Black & Decker across 24 reviews. Black & Decker hasn't collected enough recent reviews — at least 10 in the last 12 months are needed — to calculate a TrustIndex score. Have you used Black & Decker? Write a review to help others decide.
Recent reviews (1)
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Stefan S
1 reviews | Active since May 2012
30 Jan 2026, 11:06
DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)
As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard. I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox. I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine. This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure. To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.
Helpful (0)
|Replies (0)SS
Stefan S
1 reviews | Active since May 2012
30 Jan 2026, 11:06
DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)
As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard. I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox. I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine. This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure. To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.
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Replies (0)