B&
Black & Decker
Unclaimed Business
B&
Performance(last 12 months):
TrustIndex
0
Ranking
#2
in Other
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|1 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About Black & Decker
Black & Decker has a TrustIndex of 0 out of 10 on Hellopeter, based on 1 reviews in the last 12 months. Hellopeter has tracked Black & Decker across 24 total reviews. How is the TrustIndex calculated? →
Recent reviews (1)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Stefan S
1 reviews | Active since Jan 2020
30 Jan 2026, 09:06
DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)
As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard. I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox. I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine. This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure. To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.
Helpful (0)
|Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
30 Jan 2026, 09:06
DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)
As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard. I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox. I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine. This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure. To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.
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Anonymous
1 reviews | Active since Jan 2020
25 Nov 2024, 16:03
Black & Decker has No Service Centre or After Sales Service in South Africa. AVOID!
Do yourself a favor and avoid Black & Decker products at all costs. My vacuum cleaner, which I paid nearly R4000 for, broke and now I’m left with a useless device. The roller has completely perished, and when I contacted their so-called 'Service Centre' multiple times, begging for assistance, I received no response whatsoever. It’s clear they have no interest in actually supporting their customers or providing replacements. Instead, they expect you to throw it away and buy a new one. This level of customer service is appalling, and I will never waste my money on their products again.
Helpful (0)
|Replies (0)A
Anonymous
1 reviews | Active since Jan 2020
25 Nov 2024, 16:03
Black & Decker has No Service Centre or After Sales Service in South Africa. AVOID!
Do yourself a favor and avoid Black & Decker products at all costs. My vacuum cleaner, which I paid nearly R4000 for, broke and now I’m left with a useless device. The roller has completely perished, and when I contacted their so-called 'Service Centre' multiple times, begging for assistance, I received no response whatsoever. It’s clear they have no interest in actually supporting their customers or providing replacements. Instead, they expect you to throw it away and buy a new one. This level of customer service is appalling, and I will never waste my money on their products again.
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Rosemary T
1 reviews | Active since Jan 2020
5 Sept 2024, 12:56
Service Centres - total mess in South Africa
I only clicked on a star as the software forced me to. I would like people to know that the Service centres in South Africa are non-existent. I have wasted so much time and money trying to find a service centre near me or anywhere in SA for the repair of two 2 in 1 vacuum cleaners. The call centre keeps giving you any numbers to phone and which are mostly non-existant or have asked to be removed. Nowhere can one find the top of ladder to report the mess.
Helpful (0)
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Rosemary T
1 reviews | Active since Jan 2020
5 Sept 2024, 12:56
Service Centres - total mess in South Africa
I only clicked on a star as the software forced me to. I would like people to know that the Service centres in South Africa are non-existent. I have wasted so much time and money trying to find a service centre near me or anywhere in SA for the repair of two 2 in 1 vacuum cleaners. The call centre keeps giving you any numbers to phone and which are mostly non-existant or have asked to be removed. Nowhere can one find the top of ladder to report the mess.
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Replies (0)BM
Ben M
1 reviews | Active since Jan 2020
6 May 2024, 07:42
No Aftersales Service for Spare Parts on Mouse Sander
Aftersales service is non-existent. Call to the service line is not answered and when I asked Chamberlains to contact them, the response to the enquiry from Black and Decker is that they do not carry replacement parts for the mouse sander. I do not recommend this company or it's products as a result of their lack of aftersales support for the products the customers purchase.
Helpful (0)
|Replies (0)BM
Ben M
1 reviews | Active since Jan 2020
6 May 2024, 07:42
No Aftersales Service for Spare Parts on Mouse Sander
Aftersales service is non-existent. Call to the service line is not answered and when I asked Chamberlains to contact them, the response to the enquiry from Black and Decker is that they do not carry replacement parts for the mouse sander. I do not recommend this company or it's products as a result of their lack of aftersales support for the products the customers purchase.
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Rowen B
1 reviews | Active since Jan 2020
20 Mar 2024, 15:02
Good after-sales service
Both Takealot and Black+Decker deserve 5 stars from me. I purchased a B+D DCM-85 12-cup coffee maker just less than two years ago, and loved it (especially the extra strength feature, and the fact that it makes hot coffee). To my dismay it suddenly stopped working. I checked and saw I still had 6 weeks left of the 24-month guarantee. I submitted a report to Takealot, and they immediately picked it up and sent it to B+D, who honoured the guarantee and replaced it with a brand new machine, all within 3 weeks. Well done to you all, you have a very happy customer.
Helpful (0)
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Rowen B
1 reviews | Active since Jan 2020
20 Mar 2024, 15:02
Good after-sales service
Both Takealot and Black+Decker deserve 5 stars from me. I purchased a B+D DCM-85 12-cup coffee maker just less than two years ago, and loved it (especially the extra strength feature, and the fact that it makes hot coffee). To my dismay it suddenly stopped working. I checked and saw I still had 6 weeks left of the 24-month guarantee. I submitted a report to Takealot, and they immediately picked it up and sent it to B+D, who honoured the guarantee and replaced it with a brand new machine, all within 3 weeks. Well done to you all, you have a very happy customer.
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Replies (0)RK
Rob K
1 reviews | Active since Jan 2020
1 Feb 2024, 12:58
Customer Service a black hole into which consumer confidence disappears
Even though I am a fan of Black and Decker products, their customer service in South Africa is worse than appalling, it is non-existent!. After several phone calls, which went unanswered, I finally go through to a spares agent who asked me to put my query into an email. Several emails later, there was still no response. I contacted B+D International, who were helpful and assured me they would get someone from the South African operation to contact me. After several attempts, even they gave up. Absolutely no commitment to customer service.
Helpful (0)
|Replies (0)RK
Rob K
1 reviews | Active since Jan 2020
1 Feb 2024, 12:58
Customer Service a black hole into which consumer confidence disappears
Even though I am a fan of Black and Decker products, their customer service in South Africa is worse than appalling, it is non-existent!. After several phone calls, which went unanswered, I finally go through to a spares agent who asked me to put my query into an email. Several emails later, there was still no response. I contacted B+D International, who were helpful and assured me they would get someone from the South African operation to contact me. After several attempts, even they gave up. Absolutely no commitment to customer service.
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Replies (0)BA
Bea A
1 reviews | Active since Jan 2020
19 Jan 2024, 03:40
No after sales service from Black & Decker South Africa
I needed a new charger for my recently out of warranty Black & Decker Cordless vacuum cleaner. It's been impossible to get the correct charger. I was given the rep, Hloni's number by TimberTool in Cape Town, but I received no response from my calls and messages. Months later I received the incorrect charger via RAM couriers, at my own cost. Don't buy any Black & Decker product, there is absolutely no after sales service when out of warranty.
Helpful (0)
|Replies (0)BA
Bea A
1 reviews | Active since Jan 2020
19 Jan 2024, 03:40
No after sales service from Black & Decker South Africa
I needed a new charger for my recently out of warranty Black & Decker Cordless vacuum cleaner. It's been impossible to get the correct charger. I was given the rep, Hloni's number by TimberTool in Cape Town, but I received no response from my calls and messages. Months later I received the incorrect charger via RAM couriers, at my own cost. Don't buy any Black & Decker product, there is absolutely no after sales service when out of warranty.
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Replies (0)HB
Hennie B
1 reviews | Active since Jan 2020
18 Sept 2023, 08:15
Dishonest customer support
I recently purchased a 3.6V Wet and Dry Lithium-ion Dustbuster Cordless Hand Vacuum with Accessories (Model: WDC115WA-QW) through OneDayOnly and received this product missing 3 parts (filter etc.). A representative from B&D called Albert called and told us this model doesn't exist, then contradicted himself by saying this specific handheld model is wet-only, which is why it had no filter. Never mind the fact that the box, the manual, the name of the product on the website, and the name of the product on the order (referring to wet & dry) all show this is a wet & dry machine. In fact, there is no wet-only machine in the B&D catalogue. Won't be ordering anything from Black & Decker again.
Helpful (0)
|Replies (0)HB
Hennie B
1 reviews | Active since Jan 2020
18 Sept 2023, 08:15
Dishonest customer support
I recently purchased a 3.6V Wet and Dry Lithium-ion Dustbuster Cordless Hand Vacuum with Accessories (Model: WDC115WA-QW) through OneDayOnly and received this product missing 3 parts (filter etc.). A representative from B&D called Albert called and told us this model doesn't exist, then contradicted himself by saying this specific handheld model is wet-only, which is why it had no filter. Never mind the fact that the box, the manual, the name of the product on the website, and the name of the product on the order (referring to wet & dry) all show this is a wet & dry machine. In fact, there is no wet-only machine in the B&D catalogue. Won't be ordering anything from Black & Decker again.
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