SS
Stefan S
Active since May 2012
6
Reviews
0
Industries
Reviews
6 reviews2 months ago
Misleading availability and wasted travel time
I contacted Elvis at Korean Auto Spares Randburg regarding a specific part. Although the initial message mentioned an order was required, I was explicitly told via WhatsApp that if I paid, I could "collect it". Relying on this written confirmation, I drove 45 minutes to the premises to verify the part and make payment. Upon arrival, I was informed that the part was not available for collection as promised. This resulted in a wasted 90-minute round trip due to contradictory and misleading information.
0 replies
2 months ago
FNB In-App Chat: A Masterclass in Technical Incompetence and Poor Service
I am writing this review to express my absolute disgust with the current state of the FNB in-app "Secure Chat". As a long-standing client, I find the level of service and technical stability currently offered to be utterly unacceptable. My recent experience attempting to verify a Virtual Fusion Card for Samsung Wallet was a chaotic 15-minute ordeal that highlighted severe flaws in both your software and your support staff. 1. Catastrophic App Malfunctions The programming behind your chat interface is abysmal. As evidenced by the screenshots I have retained, the app actively glitches while the user is typing. I experienced instances where the app failed to deliver messages, or worse, bizarrely replaced or removed my messages after I had sent them. It is infuriating to have to fight the very platform I am using just to communicate a simple sentence. 2. Agents and Connectivity The "Secure Chat" frequently disconnects or closes because your agents do not respond in time, yet the customer is penalised for the delay. When one does get through, the advice is often factually incorrect, and the attitude is dismissive or rude. In this specific instance, a simple verification process—which should take seconds—dragged on due to slow responses and technical failures. 3. Accessibility Simply gaining access to the chat is a struggle. It seems the system is designed to frustrate customers into giving up rather than providing actual assistance. FNB prides itself on being a digital leader, but this interface is broken. Do not offer a digital service if you cannot maintain the basic coding standards required to send a text message without it vanishing. I expect a competent developer to look into these bugs immediately.
56 replies
3 months ago
DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)
As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard. I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox. I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine. This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure. To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.
0 replies
3 months ago
DeWalt "Pro" Tools are now Disposable Toys (Planned Obsolescence)
As an engineer, I expect a "Professional Series" tool to be serviceable. DeWalt has failed this basic standard. I recently attempted to replace the chuck on my DCD796 (Type 1). This is a standard consumable part. I was informed by your authorized service agents that due to a factory manufacturing decision (excessive torque/Loctite without a retaining *****), the chuck cannot be removed without destroying the gearbox. I was quoted R1,930.00 to replace the entire transmission assembly just to fix a seized chuck. This is roughly 70% of the cost of a new machine. This represents a fundamental shift in DeWalt’s philosophy from "Repairable Workhorse" to "Disposable Appliance." It is unacceptable to force customers to replace capital components (gearboxes) because of a consumable failure. To my fellow engineers and contractors: Be aware that DeWalt’s current designs may lock you into exorbitant repair costs for minor failures. I will no longer be supporting this brand.
0 replies
3 months ago
The "Nokia" of Geysers: Obsolete Software
I work with complex systems for a living, and my home is fully integrated with advanced IoT and Home Assistant setups. GeyserWise used to be the "go-to" in South Africa. Now, they are the Nokia of the industry—selling 2010 technology at 2026 prices, completely asleep at the wheel while competitors overtake them. The Cold Hard Facts: Blind to Power Usage: It is frankly embarrassing that GeyserWise is the only major system in its price bracket that cannot tell you how much electricity you are using. In a country with our energy crisis, this is unforgivable. The "***gyback" Humiliation: Their software is so bad that third-party companies (like GeyserWala) have built businesses just by taking GeyserWise hardware and replacing the "brain" because the original is so limited. When other companies can run your own hardware better than you can, you have failed. Archaic Logic: You are forced into a rigid "4-block" timer system. Modern systems (Elon, etc.) allow you to set specific temperatures for any time you want. GeyserWise forces you to live by their rules. Dangerous Documentation: Their instruction manual is worse than useless—it is a liability. I know of users who have permanently damaged their geysers because the manual is so poorly written it might as well be toilet paper. Ghosting Customers: I sent a detailed technical breakdown to their management, offering to explain exactly where they are failing. They couldn't be bothered to reply. Verdict: GeyserWise is resting on its brand name. The hardware is fine, but the software is a dinosaur. If you want a modern smart home, avoid this brand until they wake up and join the 21st century.
112 replies
3 months ago
The "Nokia" of Geysers: Obsolete Software, Arrogant Service
Review: I am Stefan Smith, a Geotechnical Engineer. I work with complex systems for a living, and my home is fully integrated with advanced IoT and Home Assistant setups. I am writing this because GeyserWise has ignored my direct attempts to help them fix their failing product, so now I am warning the public. GeyserWise used to be the "go-to" in South Africa. Now, they are the Nokia of the industry—selling 2010 technology at 2026 prices, completely asleep at the wheel while competitors overtake them. The Cold Hard Facts: Blind to Power Usage: It is frankly embarrassing that GeyserWise is the only major system in its price bracket that cannot tell you how much electricity you are using. In a country with our energy crisis, this is unforgivable. The "***gyback" Humiliation: Their software is so bad that third-party companies (like GeyserWala) have built businesses just by taking GeyserWise hardware and replacing the "brain" because the original is so limited. When other companies can run your own hardware better than you can, you have failed. Archaic Logic: You are forced into a rigid "4-block" timer system. Modern systems (Elon, etc.) allow you to set specific temperatures for any time you want. GeyserWise forces you to live by their rules. Dangerous Documentation: Their instruction manual is worse than useless—it is a liability. I know of users who have permanently damaged their geysers because the manual is so poorly written it might as well be toilet paper. Ghosting Customers: I sent a detailed technical breakdown to their management, offering to explain exactly where they are failing. They couldn't be bothered to reply. Verdict: GeyserWise is resting on its brand name. The hardware is fine, but the software is a dinosaur. If you want a modern smart home, avoid this brand until they wake up and join the 21st century.
0 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)