G
Geyserwise
Claimed Business
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Performance(last 12 months):
0Trustindex Rating
#5Ranked In Home Services
47h 17mReply Time
-34 NPSUnlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 47 hours 17 min
TrustIndex
0
Ranking
#5
in Home Services
Avg Reply
47h 17m
NPS Score
-34
Recommended: Unlikely
Replied to 40% of negative reviews
Reply time on negative reviews: 47 hours 17 min
Review Distribution
2.6|7 Reviews
Jun '25 - May '26
5(28.6%)
4(0%)
3(0%)
2(42.9%)
1(28.6%)
5(28.6%)
4(0%)
3(0%)
2(42.9%)
1(28.6%)
Frequently Asked Questions About Geyserwise
Geyserwise has a TrustIndex of 0 out of 10 on Hellopeter, based on 7 reviews in the last 12 months. They reply to 40% of negative reviews, typically within 47 hours 17 min. Hellopeter has tracked Geyserwise across 50 total reviews. How is the TrustIndex calculated? →
Recent reviews (7)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceSS
Stefan S
1 reviews | Active since Jan 2020
30 Jan 2026, 09:01
The "Nokia" of Geysers: Obsolete Software
I work with complex systems for a living, and my home is fully integrated with advanced IoT and Home Assistant setups. GeyserWise used to be the "go-to" in South Africa. Now, they are the Nokia of the industry—selling 2010 technology at 2026 prices, completely asleep at the wheel while competitors overtake them. The Cold Hard Facts: Blind to Power Usage: It is frankly embarrassing that GeyserWise is the only major system in its price bracket that cannot tell you how much electricity you are using. In a country with our energy crisis, this is unforgivable. The "***gyback" Humiliation: Their software is so bad that third-party companies (like GeyserWala) have built businesses just by taking GeyserWise hardware and replacing the "brain" because the original is so limited. When other companies can run your own hardware better than you can, you have failed. Archaic Logic: You are forced into a rigid "4-block" timer system. Modern systems (Elon, etc.) allow you to set specific temperatures for any time you want. GeyserWise forces you to live by their rules. Dangerous Documentation: Their instruction manual is worse than useless—it is a liability. I know of users who have permanently damaged their geysers because the manual is so poorly written it might as well be toilet paper. Ghosting Customers: I sent a detailed technical breakdown to their management, offering to explain exactly where they are failing. They couldn't be bothered to reply. Verdict: GeyserWise is resting on its brand name. The hardware is fine, but the software is a dinosaur. If you want a modern smart home, avoid this brand until they wake up and join the 21st century.
Helpful (0)
|Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
30 Jan 2026, 09:01
The "Nokia" of Geysers: Obsolete Software
I work with complex systems for a living, and my home is fully integrated with advanced IoT and Home Assistant setups. GeyserWise used to be the "go-to" in South Africa. Now, they are the Nokia of the industry—selling 2010 technology at 2026 prices, completely asleep at the wheel while competitors overtake them. The Cold Hard Facts: Blind to Power Usage: It is frankly embarrassing that GeyserWise is the only major system in its price bracket that cannot tell you how much electricity you are using. In a country with our energy crisis, this is unforgivable. The "***gyback" Humiliation: Their software is so bad that third-party companies (like GeyserWala) have built businesses just by taking GeyserWise hardware and replacing the "brain" because the original is so limited. When other companies can run your own hardware better than you can, you have failed. Archaic Logic: You are forced into a rigid "4-block" timer system. Modern systems (Elon, etc.) allow you to set specific temperatures for any time you want. GeyserWise forces you to live by their rules. Dangerous Documentation: Their instruction manual is worse than useless—it is a liability. I know of users who have permanently damaged their geysers because the manual is so poorly written it might as well be toilet paper. Ghosting Customers: I sent a detailed technical breakdown to their management, offering to explain exactly where they are failing. They couldn't be bothered to reply. Verdict: GeyserWise is resting on its brand name. The hardware is fine, but the software is a dinosaur. If you want a modern smart home, avoid this brand until they wake up and join the 21st century.
0
Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
30 Jan 2026, 08:54
The "Nokia" of Geysers: Obsolete Software, Arrogant Service
Review: I am Stefan Smith, a Geotechnical Engineer. I work with complex systems for a living, and my home is fully integrated with advanced IoT and Home Assistant setups. I am writing this because GeyserWise has ignored my direct attempts to help them fix their failing product, so now I am warning the public. GeyserWise used to be the "go-to" in South Africa. Now, they are the Nokia of the industry—selling 2010 technology at 2026 prices, completely asleep at the wheel while competitors overtake them. The Cold Hard Facts: Blind to Power Usage: It is frankly embarrassing that GeyserWise is the only major system in its price bracket that cannot tell you how much electricity you are using. In a country with our energy crisis, this is unforgivable. The "***gyback" Humiliation: Their software is so bad that third-party companies (like GeyserWala) have built businesses just by taking GeyserWise hardware and replacing the "brain" because the original is so limited. When other companies can run your own hardware better than you can, you have failed. Archaic Logic: You are forced into a rigid "4-block" timer system. Modern systems (Elon, etc.) allow you to set specific temperatures for any time you want. GeyserWise forces you to live by their rules. Dangerous Documentation: Their instruction manual is worse than useless—it is a liability. I know of users who have permanently damaged their geysers because the manual is so poorly written it might as well be toilet paper. Ghosting Customers: I sent a detailed technical breakdown to their management, offering to explain exactly where they are failing. They couldn't be bothered to reply. Verdict: GeyserWise is resting on its brand name. The hardware is fine, but the software is a dinosaur. If you want a modern smart home, avoid this brand until they wake up and join the 21st century.
Helpful (0)
|Replies (0)SS
Stefan S
1 reviews | Active since Jan 2020
30 Jan 2026, 08:54
The "Nokia" of Geysers: Obsolete Software, Arrogant Service
Review: I am Stefan Smith, a Geotechnical Engineer. I work with complex systems for a living, and my home is fully integrated with advanced IoT and Home Assistant setups. I am writing this because GeyserWise has ignored my direct attempts to help them fix their failing product, so now I am warning the public. GeyserWise used to be the "go-to" in South Africa. Now, they are the Nokia of the industry—selling 2010 technology at 2026 prices, completely asleep at the wheel while competitors overtake them. The Cold Hard Facts: Blind to Power Usage: It is frankly embarrassing that GeyserWise is the only major system in its price bracket that cannot tell you how much electricity you are using. In a country with our energy crisis, this is unforgivable. The "***gyback" Humiliation: Their software is so bad that third-party companies (like GeyserWala) have built businesses just by taking GeyserWise hardware and replacing the "brain" because the original is so limited. When other companies can run your own hardware better than you can, you have failed. Archaic Logic: You are forced into a rigid "4-block" timer system. Modern systems (Elon, etc.) allow you to set specific temperatures for any time you want. GeyserWise forces you to live by their rules. Dangerous Documentation: Their instruction manual is worse than useless—it is a liability. I know of users who have permanently damaged their geysers because the manual is so poorly written it might as well be toilet paper. Ghosting Customers: I sent a detailed technical breakdown to their management, offering to explain exactly where they are failing. They couldn't be bothered to reply. Verdict: GeyserWise is resting on its brand name. The hardware is fine, but the software is a dinosaur. If you want a modern smart home, avoid this brand until they wake up and join the 21st century.
0
Replies (0)MO
Michael O
1 reviews | Active since Jan 2020
1 Jan 2026, 20:02
Feels like I wasted money
The tuya model is a complete ****! Only very simple settings can be changed be the user. They pre programmed 4 “blocks” so stupid! Does not align with my family schedule. You can Basically turn holiday mode on and off, and make your solar pump a bit smarter. I will be removing and installing a system that you can actually use to program your geyser element, schedule on/times etc DISAPPOINTED
Helpful (0)
|Replies (0)MO
Michael O
1 reviews | Active since Jan 2020
1 Jan 2026, 20:02
Feels like I wasted money
The tuya model is a complete ****! Only very simple settings can be changed be the user. They pre programmed 4 “blocks” so stupid! Does not align with my family schedule. You can Basically turn holiday mode on and off, and make your solar pump a bit smarter. I will be removing and installing a system that you can actually use to program your geyser element, schedule on/times etc DISAPPOINTED
0
Replies (0)ML
Mosh L
1 reviews | Active since Jan 2020
3 Dec 2025, 22:15
Great service at GeyserWise!!!
A heavy hail storm damaged my GeyserWise control unit on the roof. I called GeyserWise office in Centurian to get help. The technician, Tshiamo was very helpful and advised to bring the unit for inspection which I did. I met him at his office and the inspection showed a burnt circuit on the main control board. In few minutes he replaced the board for a nominal fee. The repair was successful and all works perfectly. He was very polite efficient and competent providing excellent service. Well done.
Helpful (0)
|Replies (0)ML
Mosh L
1 reviews | Active since Jan 2020
3 Dec 2025, 22:15
Great service at GeyserWise!!!
A heavy hail storm damaged my GeyserWise control unit on the roof. I called GeyserWise office in Centurian to get help. The technician, Tshiamo was very helpful and advised to bring the unit for inspection which I did. I met him at his office and the inspection showed a burnt circuit on the main control board. In few minutes he replaced the board for a nominal fee. The repair was successful and all works perfectly. He was very polite efficient and competent providing excellent service. Well done.
0
Replies (0)KM
Keegan M
1 reviews | Active since Jan 2020
17 Nov 2025, 10:45
Poor customer service from Geyserwise and poor quality product.
Purchased the 2kw Geyserwise element with all supporting accessories for the installation. After installing, the geyser was leaking through their flange. After reporting, they advised that it was an installation which caused the metal flange to bend. Not taking accountability for their poor quality and design.
Helpful (0)
|Replies (0)KM
Keegan M
1 reviews | Active since Jan 2020
17 Nov 2025, 10:45
Poor customer service from Geyserwise and poor quality product.
Purchased the 2kw Geyserwise element with all supporting accessories for the installation. After installing, the geyser was leaking through their flange. After reporting, they advised that it was an installation which caused the metal flange to bend. Not taking accountability for their poor quality and design.
0
Replies (0)JT
John T
1 reviews | Active since Jan 2020
26 Aug 2025, 11:50
GeyserWise - a great product!
I recently purchased a house which is equipped with a GeyserWise controller. As this was my first exposure to the controlleer I downloaded the User Manual from their web site. I have been around for many years and have had to access many different user manuals, but have never come across a more comprehensive, understandable and useful than theirs!! It is really written for the user - whether tech savvy or not. All information one may need is contained in a very neat, colourful 56-page document, complete with numerous photos to guide one from instalation, through setting up to fauly finding!! I'm looking forward to using the controller having already set it up as I think will be best for me! Once I have used it for a while, I will give my opinion of the controller's operation.
Helpful (0)
|Replies (0)JT
John T
1 reviews | Active since Jan 2020
26 Aug 2025, 11:50
GeyserWise - a great product!
I recently purchased a house which is equipped with a GeyserWise controller. As this was my first exposure to the controlleer I downloaded the User Manual from their web site. I have been around for many years and have had to access many different user manuals, but have never come across a more comprehensive, understandable and useful than theirs!! It is really written for the user - whether tech savvy or not. All information one may need is contained in a very neat, colourful 56-page document, complete with numerous photos to guide one from instalation, through setting up to fauly finding!! I'm looking forward to using the controller having already set it up as I think will be best for me! Once I have used it for a while, I will give my opinion of the controller's operation.
0
Replies (0)DK
Dirk K
1 reviews | Active since Jan 2020
31 Jul 2025, 12:26
Do not get a Geyserwise
Some years ago, we purchased a solar water heater from a CTCC tenderpreneur in order to get the slight discount. In return for money, we received a solar heater, leaking pipes, pipes which still rattle, a leaking roof, and a Geyserwise. The Geyserwise is technology seemingly based on those digital wrist watches from 1975 or an alarm clock from 1980. One has to decide when hot water is required months or weeks in advance and don't dare change your mind. So we have had many cold showers, and honestly, an on/off switch would be a huge improvement.
Helpful (0)
|Replies (0)DK
Dirk K
1 reviews | Active since Jan 2020
31 Jul 2025, 12:26
Do not get a Geyserwise
Some years ago, we purchased a solar water heater from a CTCC tenderpreneur in order to get the slight discount. In return for money, we received a solar heater, leaking pipes, pipes which still rattle, a leaking roof, and a Geyserwise. The Geyserwise is technology seemingly based on those digital wrist watches from 1975 or an alarm clock from 1980. One has to decide when hot water is required months or weeks in advance and don't dare change your mind. So we have had many cold showers, and honestly, an on/off switch would be a huge improvement.
0
Replies (0)JH
JASON H
1 reviews | Active since Jan 2020
23 Apr 2025, 17:22
Excellent service
I really would like to applau Geyserwise Parow Capetown for the excellent Service and proffessionalism from the front desk staff to the technicians and the owner Meinhard. I had a problem with my Variable speed pool pump i contacted the owner on social media and he responded positively in less then 2 days he assisted me from booking in pump to receiving it back. The technician Vincent excellent technician always kept me informed. The service is excellent from start to finish well done guys and front desk lady. Highly recommended
Helpful (0)
|Replies (0)JH
JASON H
1 reviews | Active since Jan 2020
23 Apr 2025, 17:22
Excellent service
I really would like to applau Geyserwise Parow Capetown for the excellent Service and proffessionalism from the front desk staff to the technicians and the owner Meinhard. I had a problem with my Variable speed pool pump i contacted the owner on social media and he responded positively in less then 2 days he assisted me from booking in pump to receiving it back. The technician Vincent excellent technician always kept me informed. The service is excellent from start to finish well done guys and front desk lady. Highly recommended
0
Replies (0)