JT
John T
Active since Jul 2021
6
Reviews
0
Industries
Reviews
6 reviews8 months ago
GeyserWise - a great product!
I recently purchased a house which is equipped with a GeyserWise controller. As this was my first exposure to the controlleer I downloaded the User Manual from their web site. I have been around for many years and have had to access many different user manuals, but have never come across a more comprehensive, understandable and useful than theirs!! It is really written for the user - whether tech savvy or not. All information one may need is contained in a very neat, colourful 56-page document, complete with numerous photos to guide one from instalation, through setting up to fauly finding!! I'm looking forward to using the controller having already set it up as I think will be best for me! Once I have used it for a while, I will give my opinion of the controller's operation.
0 replies
11 months ago
Excellent service by Anza Flooring West Coat
I would like to commend Anza Flooring, based in Langebaan on the West Coast, for the excellent service we received from the company. We dealt with Jolene from the initial call right through to the completion of the project. Every commitment made was executed quickly and efficiently. The workmanship was excellent and we were impressed by the level of supervision throughout. We are most happy with our new vinyl flooring which has made such a difference to the overall appearance of the interior of our home. John Thompson St Helena Bay
0 replies
19 months ago
Yet another **** - beware!!
The organisation has a fantastic website, but sadly just a big ****. I wanted to buy a Smart phone and the only way to pay was by direct EFT paid in to a Tyme Bank account. I didn't feel comfortable with paying the full price upfront so offered to pay the minimum deposit of R500 with a my collecting goods from their 'office' when ready Payment was confirmed, but subsequent requests for status updates were ignored (for about a month now!). My conclusion is that I have been ****med!!
53 replies
19 months ago
Be afraid, very afraid of 'chips and dents' policies.
I have been a client of DialDirect - specifically their 'Dents and scratches policy'. During this time I have had only one claim. This month I decided to lodge a claim for a number of small chips that had become evident to me. I sent in the pictures as requested, and to my horror I received a call and an email stating quite bluntly that my claim had been rejected as it exceed 'double my insured value'. This is part of the T's and C's. However what is quite incredible is that the amount quoted by DialDirects' 'approved repairer' was R10 100 - R100 above the qualifying limit. Being an insurer who claims to have my interests at heart surely a second quote could have been obtained which may have been in my favour (by R100!!) Prior to approaching DialDirect I received a quote for the same repair work of R8 500 by a reputable panel beater in my area (he did not refer to photos, but did a physical appraisal! (Regrettably this panel beater also resprays panels rather than attending to basic chip repairs!) I was led to a dispute resolution form on DialDirect's site which I duly submitted. According to the site I would receive feedback within 24 hours - alas not! A long time ago I was caution by a number of friends and Panel Beaters that these kinds of policies are not worth the amount one pays, and claiming is a nightmare. I sadly disregarded them. My waste of money policy costs be R501 per month and covers my vehicle (kind of) for R5000 per claim. Clearly if I had put my R510 in a holding account, every 10 months I'd have enough to fix minor chips! My caution to everyone is be very careful when taking out such a policy with any insurer. Seems the only winner is the insurance company, in my experiential opinion! It seems instead of attending to the individual chips, panel beaters choose to respray entire panels. This results in one's vehicle being out commission for many days at a time. So I wait (hopefully not in vain) for my insurer to 'be there for me!
53 replies
20 months ago
Pleasure to shop @ Leroy Merlin!
I made use of the online, in-store and collection facilities. All excellent! Just one small issue, and that is they don't deliver outside Gauteng!
53 replies
20 months ago
STANDARD BANK: INSECURE AND IMPERSONAL
Good day I am a pensioner and have been a client of Standard Bank since 1969! Sadly with the introduction of the many 'Self Help' and 'Call Centre' facilities that have been implemented over the past few years, banking with Standard Bank has become exceedingly impersonal and a 'don't care' attitude prevails when dealing with customer issues. After my card was (most embarrassingly) rejected several times by local merchants on and after 29 July 2024 with the reason "insufficient funds", I discovered on 1 August 2024 that major *****ulent, 'international', transactions had been executed on my Standard Bank credit card account. I immediately contacted the ***** Division and the card was stopped. They committed to send me a new card within a few days, which will now only arrive tomorrow, 9 days later. My account is still overdrawn. Excluding any international transaction fees, payment rejection fees, interest, etc, the *****ulent transactions alone are at least R110 000! My creditors are sending me notices of their failure to be able to get payments due by me to them. Having contacted the Bank on several occasions to credit my account with the money I clearly did not spend, I was simply fobbed off by statements like: 'you must allow us 7 working days to investigate and 'we will get back to you!'; and 'there's nothing we can do to help at this point'. To add insult to injury I noted today that I am being charged interest on my outstanding balance and this will continue until they eventually resolve the issue. There are very obvious security failures on Standard Bank's part which include: -Failure to send or even generate OTP's for any of the *****ulent international transactions, or SMS's notifying of transactions made (also confirmed by the Standard Bank ***** Division representative). - Failure to detect multiple, in short succession, international anomalous transactions as suspicious (standard practice in other banks). - Failure to enforce the card limit of R100 000, allowing the card to be over drawn to R132 000. (Who knows how many more *****ulent transactions would have occurred if I had not picked up the problem!!) It must also be noted, that I did not provide anyone with my credit card details, nor provide any OTP's, nor clicked on any suspicious links. As mentioned, the reality was that no notifications were generated or sent to me by Standard Bank for the *****ulent transactions. (I am quite accustomed to being notified when any suspicious activities are identified).The number of security failures really does strongly suggest possible insider involvement and /or lack of controls which should be standard for any financial institution's IT systems. Further research on my part indicates that this is not the first and only case where Standard Bank has failed to safeguard its customers accounts. In one case, the de*****ed pensioner had to wait months for resolution! This is creating huge undue stress and the Bank's ***** division had simply told me that I initially need to wait 7 working days for them to respond. This is no way for a bank to handle a customer who is a victim of Standard Bank's flawed security controls. The detective who is investigating the case I lodged with SAPS advised me that it is actually the Bank that should be opening a case and not me as it it is patently obvious it is the Bank who had been de*****ed! Today being the eighth working day since I reported the *****, and having received no feedback at all from the Bank regarding progress with their investigation, I contacted the ***** Division. The agent advised me the investigation is still ongoing and that he would solicit an update on the status. He was kind enough to let me know that this could take an additional 5 working days for me to get a call from the Bank! After I advised him I would be making my frustrations and disappointment known to the public, he put me in contact with the 'Complaints Department'. This agent also committed to escalating the matter, but also advised me regarding the additional 5-day wait! In my opinion Standard Bank's reputation of being one of the top banks in terms of security and Customer Care is fading fast. My obvious concluding question is: Is this the kind of bank one should entrust with one's money? Obviously, one is at risk by just having a bank account. Observing all the pitfalls one is warned about is clearly not sufficient to ensure the safety of a customer's funds. Furthermore, there appears to be no-one that I can speak to to determine how to proceed in the interim or obtain any advice from at ***** Division. I am left with a feeling of utter helplessness - does justice still prevail?
53 replies
Review Distribution
5 Star
2 (33.333333333333336%)
4 Star
1 (16.666666666666668%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
3 (50%)