Blackbrick upgrade

Not happy all with the services at blackbrick. We booked to stay in blackbrick for 4 days 3 nights, from the 29th September till the 2nd of October 2023 for 2 adults. There’s a receptionist that had a very bad attitude at night. We asked for clean towel after 2 days and we never got them at all, since the cleaner said to us she’ll bring them after 2 hours. Our room was never cleaned at all. That lady just cleared the sink only, she didn’t even wash the plates, nor do our bed. She left the trash just like that and left. Not happy at all. We had to wait hours before getting an iron cause they only had 2 irons for all of the rooms. There was no ironing boards.