Blake and Associates employee and unprofessionalism

I received a call this morning from this particular business about my woolworths account that I paid last week. When I proceeded to tell her that I paid and asked why she was calling about that account she dropped the phone in my ears. I called and the lady I spoke to said there was no record of the call. What pyramid scheme is this Blake and Associates running? The behavior of your employees is disgusting to say the least. You guys are extremely unprofessional