Blooming ****

Order placed 25 Nov, nowhere upon placing the order are you informed of a lead-time.

A week goes by and I email the company asking if this parcel will arrive before Christmas, Meg at blooming essentials confirms it will.

I then search the website and find fine print advising of the lead time that take up to 18 days. I try and access the website so that I can track the progress of my order but the site is not working and I keep getting kicked out of my order profile.

A few more weeks go by and I follow up with Meg again, she is aware that the website doesnt work for me but has no decency to keep me updated so here I am running after updates on my order (in a later says shes busy and has no time to update customers and advises of a lead time of up to 21 days but the website says 18 days RED FLAG NO.1). Meg now says the order will be shipped 19 Nov.

On 19 Nov by 7pm I receive no confirmation/update of the order being shipped as promised so I send a email. Then by 7:05pm suddenly I receive a order status update email and Meg also let's me know the order was picked up by CourierGuy late that day and that I should receive message from Courierguy, she then provides a tracking number after I call her out for her bad service. Meg must not be too bright or think I am because the courier collection is only CREATED at 7:10pm, of the same evening I after I am now following up on the matter. RED FLAG NO.2

A bit more back and forth and Meg assures me the order was collected and will arrive before Christmas although the couriersite advises delivery will be by 30 December, I tell Meg I want to cancel and be refunded as I do not want this after Christmas - Meg says this is not true and it will arrive by 23 Nov. RED FLAG NO.3

I give it a few days and this morning on 22 Nov once again when chatting to the courier via email I am informed delivery will only be by 30 Dec. I tell them my delivery address must be changed if delivery is end Dec as my offices will be closed and I would have never placed a order that takes more than a month. Also, I am unable to make any delivery address changes if I am not the person who shipped the order? The agent also asks if the courier should be expedited to overnight shipping? We'll yes it should be but ofcours MEG didnt book my shipping on overnight and has no honor to do so.

This entire process is taking too much energy.

I asked for a refund now for the second time. I am not interested in receiving this parcel after Christmas.

Surprisingly this business has 5star reviews which is why I went with them but it seems its either **** and a **** site or Meg just decided to play with me and give me the worst possible service in life.

MORE THAN A MONTH FOR DELIVERY?

Mense se mos : Goedkoop koop is duur koop.