ZO
Zanda-lee Oktober
Active since Nov 2013
8
Reviews
0
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Reviews
8 reviews2 months ago
Clay Cafe Hout Bay refuses to refund me
Clay Cafe Hout Bay informed me that my painted ceramic was damaged (by them). I had to run after them for answers as to what my options were and was informed that I would be able to repaint an item. Repainting an item does not suite me as the Cafe is not only over 100km away from my location but I am losing either way having to spend more money to rectify their wrongs. I have requested a refund for the damaged item and have been told I need to visit the store in person - I have now escalated this to the Branch Manager Jade and await her feedback on whether or not my monies will be withheld. My banking details have been provided and I will keep this review updated. Had I done previous research and seen the comments regarding this branches lack of professionalism I would have never made the trip. Sure mistakes happen but once a business becomes cheeky and unapologetic they have set the tone on how this matter will proceed and I will take this further even if it is for something under R200 because they have decided to try and make a fool out of me and we will see whose the fool.
53 replies
4 months ago
Blooming ****
Order placed 25 Nov, nowhere upon placing the order are you informed of a lead-time. A week goes by and I email the company asking if this parcel will arrive before Christmas, Meg at blooming essentials confirms it will. I then search the website and find fine print advising of the lead time that take up to 18 days. I try and access the website so that I can track the progress of my order but the site is not working and I keep getting kicked out of my order profile. A few more weeks go by and I follow up with Meg again, she is aware that the website doesnt work for me but has no decency to keep me updated so here I am running after updates on my order (in a later says shes busy and has no time to update customers and advises of a lead time of up to 21 days but the website says 18 days RED FLAG NO.1). Meg now says the order will be shipped 19 Nov. On 19 Nov by 7pm I receive no confirmation/update of the order being shipped as promised so I send a email. Then by 7:05pm suddenly I receive a order status update email and Meg also let's me know the order was picked up by CourierGuy late that day and that I should receive message from Courierguy, she then provides a tracking number after I call her out for her bad service. Meg must not be too bright or think I am because the courier collection is only CREATED at 7:10pm, of the same evening I after I am now following up on the matter. RED FLAG NO.2 A bit more back and forth and Meg assures me the order was collected and will arrive before Christmas although the couriersite advises delivery will be by 30 December, I tell Meg I want to cancel and be refunded as I do not want this after Christmas - Meg says this is not true and it will arrive by 23 Nov. RED FLAG NO.3 I give it a few days and this morning on 22 Nov once again when chatting to the courier via email I am informed delivery will only be by 30 Dec. I tell them my delivery address must be changed if delivery is end Dec as my offices will be closed and I would have never placed a order that takes more than a month. Also, I am unable to make any delivery address changes if I am not the person who shipped the order? The agent also asks if the courier should be expedited to overnight shipping? We'll yes it should be but ofcours MEG didnt book my shipping on overnight and has no honor to do so. This entire process is taking too much energy. I asked for a refund now for the second time. I am not interested in receiving this parcel after Christmas. Surprisingly this business has 5star reviews which is why I went with them but it seems its either **** and a **** site or Meg just decided to play with me and give me the worst possible service in life. MORE THAN A MONTH FOR DELIVERY? Mense se mos : Goedkoop koop is duur koop.
0 replies
13 months ago
Lisa *******
Disgusting customer service and the worst quality bras with a zip that rides down causing you embarrassment. Don't waste your money this company will NOT assist you. Angel pretended to assist me and resolve my issue but she is a ****. Not only did I have to follow up multiple times to 1. Get my invoice for my replacement as promised 2. Get the right invoice Now she's coming to me with some nonsense that was never discussed or arranged even when i asked!!! I want my full refund, you can have your ******* product back.
0 replies
20 months ago
Pedros Bayside
Good Day, I'd like to bring your attention to my very disturbing experience with Pedros manager Keyouma at Pedros Bayside mall on Sunday, 18 August. At 15:05 my order was placed. By 15:20 I went to the front to find out where my order is and was assisted by Thembelani who was very professional and let me know there was a delay with rice and garlic rolls for my order. I sat down right infront of the collect counter and he would keep updating me letting me know my order is on the way. By 15:30 Thembelani let me know there's a delay with garlic rolls. At 15:35 I see a manager who stood behind the collect counter, I let her know respectfully my order was more than 30mins delayed but she looked at me gave me a rude look and walked away. I asked Thembelani what the lady's name is and he told me it's Keyouma. Keyouma heard me asking for her name and came up to us asking me why I want to know her name at which point I told her that she did not assist me, I told her my order was late and she walked away from me never acknowledging me so I her I will report her. She then got loud shouting at me and told me if I want her to loose her job and don't I care about her kids suffering??? She looked like she wanted to come across the counter and hit me so I got my phone and told her I will record her but she then quickly kept quiet, walked away and came back with a calm attitude knowing I will record her behaviour. (unfortunately I didn't get a record of her shouting as she changed when i told her I would record her, I feel I should have not told her I am recording so you can truly see how she behaves like a psychotic woman) She then said her staff will have her back and be her witness which makes me believe she threatens them because everyone saw how she treated me but she was sure they will cover up for her. The garlic rolls I was waiting for is then ready but she took it and gave it to another customer who came after me to spite me, she smiled at me while she gave the other customer MY garlic rolls I waited for, I then told her I want a refund and she again ignored me and walked away, at 15:42 Thembelani gives me my order and apologizes for my experiance and that my order was delayed. He goes through my order with me to make sure everything was there and then Keyouma comes behind him and asks DIDNT YOU ASK FOR A REFUND!!! I'm ignoring her now and she tell me to CHOKE. I told her she's a ***** and goodbye then left then she screamed at me GOD BLESS YOU. When I got home 5min later the entire order was cold. So the entire time I waited for my order my chicken, wrap, rissolles and rice became cold and stale, the only thing that was warm and fresh was the garlic rolls I waited for, the store never made sure the rest of my order would also be warm and fresh and Keyouma in no way apologized for anything. She wanted to fight with me the moment I told her I will report her. Is this how Pedros treats customers? I am extremely disgusted and will make sure my experiance is known. Thembelani deserves to be a manager as he has true customer service and respect, he was updating me and apologizeng for the experinace while Keyouma was going on like a crazy person.
53 replies
25 months ago
Wild Earth has wild manners
Fb response from this mock of a business when I asked why pricing isn't readily available and why a whatsapp message needs to be sent every time you want to know the price of something: "Hi there, I'm sorry we have caused you so much distress by not posting prices. And yes we do have different prices for different people, and it's out of respect for our customers who buy in bulk for the purpose of reselling , that we do not post prices on social media. We are primarily a wholesale business that supports and encourages entrepreneurs to buy and sell our products. Wild Earth has no control over what these people sell for, and to avoid a price war, we do not post prices. To those that are serious about buying wild Earth, and there are plenty, they are more than happy to whatsapp us for prices. But I thank you for taking the time to voice your opinion on this , all feedback is valued." Love their sarcasm. Goodluck to whoever dares to give them business, maybe you'll receive professional answers and be treated better. Better yet, don't get ****med!
0 replies
25 months ago
Wild earth has wild manners
Fb response from this mock of a business when I asked why pricing isn't readily available and why a whatsapp message needs to be sent every time you want to know the price of something: "Zanda Lee hi there, I'm sorry we have caused you so much distress by not posting prices. To those that are serious about buying wild Earth, and there are plenty, they are more than happy to whatsapp us for prices." Love their sarcasm. Goodluck to whoever dares to give them business, maybe you'll receive professional answers and be treated better, hopefully not ****med!
0 replies
64 months ago
Pick n pay trying to kill us!
On 26 Dec 2020 I laid a complaint with pick n pay after a choking incident and finding a large piece of bone in my droewors. I received 1 phonecall from Shimon on 11 Jan promising feedback as they were investigating my complaint- she promised to get back to me within two days. On 18 Jan 2021 I received a sms saying my case is closed? I have received no feedback on the outcome and pick n pay has ignored my emails asking for feedback! Ref: 1000495568
61 replies
82 months ago
WORST EVER
@UberEats I have received absolutely no assistance with Order#19EE4 placed on 6 July. I complained about feathers on my chicken and sent photos minutes after the order was received to both Chicken Licken customer service and Uber eats customer service. Chicken Licken directed me to Uber Eats but Uber Eats is ignoring me!!! I followed up on my matter a few days ago and customer service is asking me for "more information" on my matter and they tell me its too late for me to complain!!?? Are you crazy! If my issue was resolved the first day i complained I wouldn't have to follow up almost a month later. So dont ask/tell me nonsense, read my complaint from 6 July logged on the App and read email correspondence between me and agents from 6 July till now. Custimer service via the App and email is PATHETIC SO SORT THIS OUT NOW.
105 replies
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1 Star
7 (87.5%)