BLU52
2.4|18 reviews
Responds in 33 min
DD
Dave D
1 reviews | Active since Member
04 Nov 2024, 08:42
Blu 52 chemicals going solid
I have been using Clear 4 weeks and now Blu 52 for many years and never had any complaints but for the last few months the chemicals in the central container have gone solid as if moisture has got in. I had to use a ***** driver to loosen it before I could pour it into the weir. I found it difficult to contact them.
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Replies (53)BLU52's replyOfficial
04 Nov 2024, 12:02Good afternoon Sir. Thank you for your message. Please accept my apology for the inconvenience that occurred regarding the BLU52 product. After consultation with the Chemicals Production Department, feedback was that the composition of the product did not change. The contents sometimes gets hard due to the moisture content of the raw materials, and rainy weather/cold days also affect the mix, especially when it goes on for a few days consecutively. It is dry when the pod is filled but the materials draw the moisture out of the air and can be softened by adding a little bit of lukewarm water to soften the product and will not change the chemical. Kind regards. Sandra. Customer Care Supervisor
Best regards,
BLU52's reply04 Nov 2024, 12:02
Official
Good afternoon Sir. Thank you for your message. Please accept my apology for the inconvenience that occurred regarding the BLU52 product. After consultation with the Chemicals Production Department, feedback was that the composition of the product did not change. The contents sometimes gets hard due to the moisture content of the raw materials, and rainy weather/cold days also affect the mix, especially when it goes on for a few days consecutively. It is dry when the pod is filled but the materials draw the moisture out of the air and can be softened by adding a little bit of lukewarm water to soften the product and will not change the chemical. Kind regards. Sandra. Customer Care Supervisor
Best regards,