Bad service

Dear Sir/Madam, I am writing to formally escalate a matter of serious concern regarding a loan offer that was made to me and subsequently accepted. Upon accepting the loan offer, I was instructed to open a life cover policy as a requirement for the loan approval. I comp**** fully with this instruction, and an amount of R480 was deducted from my account for the life cover. To date, the loan has not been disbursed, and I have received no further communication confirming the status of the loan. All contact numbers and communication channels previously used are currently unreachable, and I am no longer being contacted for follow-up or clarification. This has left me with an active life cover policy that I did not require independently and only agreed to for the purpose of securing the loan, which has still not materialised. I request the following as a matter of urgency: A clear update on the status of the loan application. Immediate disbur*****t of the approved loan or A full refund of the R480 deducted for the life cover should the loan no longer be proceeding. Written confirmation resolving this matter. Should I not receive a response within a reasonable timeframe, I will be forced to seek further assistance through formal complaints channels. I trust this matter will be treated with the urgency and professionalism it requires. Kind regards, Velile Mjiako