PHONE REPAIR INQUIRY

Four Months Without My Phone – Extremely Poor Service from Blue Label Connect

I booked my phone in for repairs with Blue Label Connect on 01 December 2025. It has now been almost FOUR months and I still have not received my phone back.

Every time I call the call center, I am told the phone is “still with the supplier.” No supplier details are provided. No clear feedback is given. I have spoken to multiple agents and even supervisors, including Joshua, and I am repeatedly promised callbacks that never happen. Meanwhile, my debit order continues to go off every month. Due to the excessive delay, my insurance company eventually closed the case and paid out because Blue Label Connect failed to repair the device within a reasonable time. This level of service is completely unacceptable: No proper communication No turnaround time No accountability No resolution after four months I regret taking a device through Blue Label Connect. I am now requesting: Immediate written confirmation of where my phone is Full supplier details A clear resolution date Refund of premiums deducted during the period of non-service I hope someone from management will finally take responsibility and resolve this matter urgently.