Blue Lagoon Pools
2.1|19 reviews
WL
Whale L
1 reviews | Active since Member
21 Apr 2021, 06:27
Poor service
Absolutely bad service! With no feedback. My pool started leaking 4 weeks ago and I had Blue Lagoon Pools coming out to fix it. They have put in a new wier, and claimed the pump was also problematic. As it was still under guarantee (6 months old) they took it out and after a week, replaced it on 16/4/2021, just to have the power tripped when it is switched on. I have contacted them a number of times with promises that they will get back to me - I am still waiting....
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Replies (53)Blue Lagoon Pools's replyOfficial
21 Apr 2021, 10:23New pumps are guaranteed by Fluidra Waterlinx, .We are not allowed to work on a pump still under guarantee. We registered a claim on 16 April They they will visit Mr Louws site on 21 April. Blue Lagoon Pools acted immediately on all requests, but are bound by Fluidra Waterlinx programme of repair.
Best regards,
Blue Lagoon Pools's reply21 Apr 2021, 10:23
Official
New pumps are guaranteed by Fluidra Waterlinx, .We are not allowed to work on a pump still under guarantee. We registered a claim on 16 April They they will visit Mr Louws site on 21 April. Blue Lagoon Pools acted immediately on all requests, but are bound by Fluidra Waterlinx programme of repair.
Best regards,