APPALLED AT THE SERVICE OF BLUE OCEAN AGENTS

MY ACCOUNT WAS HANDED OVER TO BLUE OCEANS DUE TO NON PAYMENT CAUSED BY UNEMPLOYMENT. I HAD COMMUNICATED BEFORE IT WAS HANDED OVER HOWEVER IT STILL WAS FROM LETSATSI FINANCE! I HAD AN AGENT FROM BLUE OCEANS CONTACT ME AND DISCUSSED WHY I HAD NOT FINISHED PAYING AND HE REQUESTED MY UNEMPLOYMENT LETTER FROM MY FORMER HR WHICH I SUBMITTED! I WAS THEN ADVISED MY INTEREST WOULD NOT INCREASE AS WELL AS I AM UNEMPLOYED AND I HAVE NO OTHER PENDING ACCOUNTS , MY CREDIT SCORE WAS ALSO WELL ABOVE AVERAGE. HOWEVER THEY DIFFERENT AGENTS KEPT CALLING AND ONE OF THEM HAD THE NERVE TO SAY EVEN IF I HAVE JUST R50 I SHOULD JUST MAKE A PAYMENT AND I EXPLICITLY EXPLAINED THINGS ARE REALLY TOUGH DURING THIS PANDEMIC ESPECIALLY SINCE I AM UNEMPLOYED AND I SAID WHEN I START WORKING I WILL CLEAR MY ACCOUNT AS I HAVE NO OUTSTANDING ACCOUNTS BUT SHOULD I HAVE THAT "R50" I WOULD PAY. I WAS SURPRISED TO GET A CALL FROM TWO EXTREMELY RUDE AGENTS WHO TOLD ME I FAILED TO PAY MY ARRANGEMENTS OF THAT "R50" AND MY INTEREST WENT UP BECAUSE OF FAILURE TO PAY RESULTING IN THE MALE AGENT SHOUTING AT ME AND HANGING UP WHEN I ASKED THEN A LADY CALLED AND ASKED WHY I DIDN'T PAY WHEN I TOLD HER SHE TRICKED ME AND WRONGFULLY ARRANGED PAYMENT WHEN I CLEARLY SAID I CANT AFFORD SHE ALSO RUDELY HUNG UP!!!!! I AM APPALLED BY THE KIND OF SERVICE I HAVE RECEIVED AND NOW AM SITTING WITH A ACCOUNT THAT HAS INCREASED UNLAWFULLY!!!! I WANT ACTION TAKEN AGAINST THEM AND I EXPECT FEEDBACK FROM THEIR SUPERIORS!!! THIS IS TOTALLY UNACCEPTABLE FROM BLUE OCEANS CALL CENTRE!! HIRE PROFESSIONAL AGENTS AS THE PANDEMIC HAS CAUSED ENOUGH STRESS, ANXIETY AND LOSS I DONT EXPECT TO BE BULLIED AND PUT FURTHER INTO DEBT BY PEOPLE CHASING COMMISSION!!!!!! FOR FUTURE REFERENCE OFFER PROPER TRAINING AS THIS IS GROUNDS FOR A SERIOUS DISCIPLINARY ACTION WHICH I EXPECT!!!