Blue Pools Scam

I needed a 3rd opinion on where the leak in my pool was (i.e. pool lining or pipes) before going with the two quotes I had already received. I contacted Blue Pools and they quoted me R650 (which I thought was a bit high since the highest call out I had paid up to that point was R150). Because I thought it was a bit on the high side, before paying, I called and confirmed with them that the R650 was not just a call out fee but that they would conclusively identify the leak and tell me what needed to be repaired.

When they did come out, they told me they can't tell where the leak is and I had to pay more money for them to conduct a test. To sweeten the deal they would deduct the R650 from the price of the test.

The gentleman who came out told me that the R650 is just a callout fee and guaranteed me that he was not aware of the promise that was made to me, but he would resolve it when he got to the offie because Blue Pools is an "honest" company. It has now been more than two weeks and there's been no feedback.