Security that does not care

Item: Blue Security
Rating: 3
Author: Mnr. Brown

Reportex via their whatsapp that my transformer is not working at 18:49 on 18 Dec 25. Phoned them again at 10:00 on 19 Dec 25 to confirm report was received. Had to give refrence number as the Tech Support was not sure if received.

The after confirmation of receipt, i was assured that it will be sorted out today 19 Dec 25. At 16:00 i phonef again. I was tokd i will be contacted. A call came to say it will only be done now on 20 Dec 25.

I informed blue that i will sue for any breakins if it occures and i informed my insurance. Blue clearly does not care about their clients.

I Will move to another security company.

Helpful (0)

Replies (106)

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Replies (106)

Blue Security's replyOfficial

19 Dec 2025, 17:03

Dear Mr Brown
Thank you for reaching out and we are sorry to hear you are experiencing an issue with the alarm system. Our Technical team has been notified and will be in touch soon to assist you.
Thank you for your patience.
Best regards

Best regards,

Blue Security's reply19 Dec 2025, 17:03

Official

Dear Mr Brown
Thank you for reaching out and we are sorry to hear you are experiencing an issue with the alarm system. Our Technical team has been notified and will be in touch soon to assist you.
Thank you for your patience.
Best regards

Best regards,

MB

Mnr. Brown's updateReviewer Update

19 Dec 2025, 17:26

Thank you, your urgent response is greatly appreciated, especially during this high crime season.

MB

Mnr. Brown's update19 Dec 2025, 17:26

Reviewer Update

Thank you, your urgent response is greatly appreciated, especially during this high crime season.