BS
Blue Security
Verified Business
BS
AI Review Summary
Based on recent customer reviews, Blue Security receives strong praise from long-term clients for professional armed response, community involvement, and peace of mind. However, a significant majority of reviewers express frustration with persistent billing and account management issues, including double debits, unauthorized deductions, and failure to process cancellations. Customers also report poor follow-through on service calls, unresolved technical faults, and difficulty reaching staff for urgent queries. A hit-and-run incident involving a company vehicle further damaged trust. While the security response earns loyalty, administrative shortcomings are driving customers away.
Performance(last 12 months):
0Trustindex Rating
#8Ranked In Security
67 hours 57 minutesAverage Time To Reply
-50 NPSRecommended: Unlikely
Replied to 89% of negative reviews
Typically takes less than 101 hours 43 min to reply
TrustIndex
0
Score
Ranking
#8
in Security
Avg Reply
67 hours 57 minutes
NPS Score
-50
Recommended: Unlikely
Replied to 89% of negative reviews
Typically takes less than 101 hours 43 min to reply
Review Distribution
1.9|13 Reviews
May '25 - Apr '26
5(15.4%)
4(0%)
3(15.4%)
2(0%)
1(69.2%)
5(15.4%)
4(0%)
3(15.4%)
2(0%)
1(69.2%)
Frequently Asked Questions About Blue Security
Based on recent customer reviews, this business delivers a consistently strong customer experience anchored by outstanding agent quality and rapid communication. Customers frequently name individual consultants and praise their friendliness, patience, and professionalism. Recurring praise is given to claims and roadside assistance, though a vocal minority report frustrating delays, rejected claims, and poor transparency around premium increases.
Hellopeter's TrustIndex is a 0–10 score based on review star ratings, reply speed, and recent activity over the last 12 months. How is the TrustIndex calculated? →
Recent reviews (13)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
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Naresh D
1 reviews | Active since Jan 2020
19 Jan 2026, 05:32
Exceptional Service
I have been with Blue Security for over 10 years. They have been delivering exceptional service in all.of that time. They, together with other Security companies offer a backup to our CPF, and they even assist with distress calls on our Community security whatsapp platform to even NON PAYING RESIDENTS. Thank you Blue Security,
Helpful (0)
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Naresh D
1 reviews | Active since Jan 2020
19 Jan 2026, 05:32
Exceptional Service
I have been with Blue Security for over 10 years. They have been delivering exceptional service in all.of that time. They, together with other Security companies offer a backup to our CPF, and they even assist with distress calls on our Community security whatsapp platform to even NON PAYING RESIDENTS. Thank you Blue Security,
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Mnr. Brown
1 reviews | Active since Jan 2020
19 Dec 2025, 16:25
Security that does not care
Reportex via their whatsapp that my transformer is not working at 18:49 on 18 Dec 25. Phoned them again at 10:00 on 19 Dec 25 to confirm report was received. Had to give refrence number as the Tech Support was not sure if received. The after confirmation of receipt, i was assured that it will be sorted out today 19 Dec 25. At 16:00 i phonef again. I was tokd i will be contacted. A call came to say it will only be done now on 20 Dec 25. I informed blue that i will sue for any breakins if it occures and i informed my insurance. Blue clearly does not care about their clients. I Will move to another security company.
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Mnr. Brown
1 reviews | Active since Jan 2020
19 Dec 2025, 16:25
Security that does not care
Reportex via their whatsapp that my transformer is not working at 18:49 on 18 Dec 25. Phoned them again at 10:00 on 19 Dec 25 to confirm report was received. Had to give refrence number as the Tech Support was not sure if received. The after confirmation of receipt, i was assured that it will be sorted out today 19 Dec 25. At 16:00 i phonef again. I was tokd i will be contacted. A call came to say it will only be done now on 20 Dec 25. I informed blue that i will sue for any breakins if it occures and i informed my insurance. Blue clearly does not care about their clients. I Will move to another security company.
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Adam K
1 reviews | Active since Jan 2020
18 Dec 2025, 05:34
Compliment for Blue Security
Compliment for Blue Security We would like to extend our heartfelt appreciation to Blue Security for being a truly responsible and responsive armed response company in South Africa. Your dedication to protecting our home every day gives us peace of mind and confidence in our safety. Your staff consistently demonstrate professionalism—always friendly, courteous, and understanding. Their willingness to assist customers to the very best of their ability reflects the values of care and reliability that set Blue Security apart. Thank you for your unwavering commitment and for going above and beyond to safeguard our community. Your presence makes all the difference.
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Adam K
1 reviews | Active since Jan 2020
18 Dec 2025, 05:34
Compliment for Blue Security
Compliment for Blue Security We would like to extend our heartfelt appreciation to Blue Security for being a truly responsible and responsive armed response company in South Africa. Your dedication to protecting our home every day gives us peace of mind and confidence in our safety. Your staff consistently demonstrate professionalism—always friendly, courteous, and understanding. Their willingness to assist customers to the very best of their ability reflects the values of care and reliability that set Blue Security apart. Thank you for your unwavering commitment and for going above and beyond to safeguard our community. Your presence makes all the difference.
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Replies (0)PW
Paul W
1 reviews | Active since Jan 2020
1 Dec 2025, 14:27
Blue security not reliable for emergencies today
Hi- have an issue with Liza on blue app- I press 2 to cancel then 0811- she just says goodbye and response not cancelled. I phoned blue 4 times today - including emergency and just got cut off each time. Asked them investigate- they were not a reliable security company. today, especially for emergencies
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Paul W
1 reviews | Active since Jan 2020
1 Dec 2025, 14:27
Blue security not reliable for emergencies today
Hi- have an issue with Liza on blue app- I press 2 to cancel then 0811- she just says goodbye and response not cancelled. I phoned blue 4 times today - including emergency and just got cut off each time. Asked them investigate- they were not a reliable security company. today, especially for emergencies
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Replies (0)KN
Kelvin N
1 reviews | Active since Jan 2020
25 Nov 2025, 10:05
Poor customer services
This company has the worse customer Services and product dont last long .they are more happy to take ur funds for call out fees that making sure that the customer needs are helped out and resolved. My mum is a widow living on her own with alarm system that has continuously problems. They call centre is delayed and people have more lies and false hope .I hope other customers read this review and learn from my mistake .to this company call sarogenie Naidoo of 41 circle drive and resolve her queries or this advert will remain on this site
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Kelvin N
1 reviews | Active since Jan 2020
25 Nov 2025, 10:05
Poor customer services
This company has the worse customer Services and product dont last long .they are more happy to take ur funds for call out fees that making sure that the customer needs are helped out and resolved. My mum is a widow living on her own with alarm system that has continuously problems. They call centre is delayed and people have more lies and false hope .I hope other customers read this review and learn from my mistake .to this company call sarogenie Naidoo of 41 circle drive and resolve her queries or this advert will remain on this site
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Replies (0)AK
Anwar K
1 reviews | Active since Jan 2020
13 Nov 2025, 11:13
Theft by blue security's
The very same company we use to keep us safe , is *****ing from us. I took a 3 year contract which ended 6 months ago. It included extra fees for the alarm system we purchased. They have still been taking out money for the system which has been paid for. It's unbelievable
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Anwar K
1 reviews | Active since Jan 2020
13 Nov 2025, 11:13
Theft by blue security's
The very same company we use to keep us safe , is *****ing from us. I took a 3 year contract which ended 6 months ago. It included extra fees for the alarm system we purchased. They have still been taking out money for the system which has been paid for. It's unbelievable
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Replies (0)SK
Shantal K
1 reviews | Active since Jan 2020
3 Nov 2025, 06:24
Still giving me the blues!
I recently wrote a review about Blue security trying to decuct money from my account that was not due to them as well as double debits.Once again causing unending charges on my account they have tried to debit for an annual fee that has been paid long ago despite the numerous calls I have made to try to clarify the issue. I had previously received an email informing me that my payments could now be done monthly to avoid the issues yet they persist... Accumulating bank charges and making promises to pay the charges and do nothing. They will not resolve the issues but continue to try to draw funds that are not owing to them. I have records of calls and emails to prove as much. Blue has the potential to be good security company but they are horrific administrators and their internal communications suck at a whole new level. Lutchmi from Mzansi who they have now merged with promised she would have these things sorted yet still the problem persists.
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Shantal K
1 reviews | Active since Jan 2020
3 Nov 2025, 06:24
Still giving me the blues!
I recently wrote a review about Blue security trying to decuct money from my account that was not due to them as well as double debits.Once again causing unending charges on my account they have tried to debit for an annual fee that has been paid long ago despite the numerous calls I have made to try to clarify the issue. I had previously received an email informing me that my payments could now be done monthly to avoid the issues yet they persist... Accumulating bank charges and making promises to pay the charges and do nothing. They will not resolve the issues but continue to try to draw funds that are not owing to them. I have records of calls and emails to prove as much. Blue has the potential to be good security company but they are horrific administrators and their internal communications suck at a whole new level. Lutchmi from Mzansi who they have now merged with promised she would have these things sorted yet still the problem persists.
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Replies (0)