Non-delivery of service.

I applied through Blue Tech Reatil for a Telkom data contract which was supposed to take 5 days to get. I have been wAiting over a month now. Despite them telling me my contract was approved and they have my sim, I had to find out from Telkom that it was not due to Blue Tech not supplying our documentation. So they lied about my approval. The correct documentation was sent then and Telkom fast-tracked the process and we were approved. Now we have been waiting for our modem for another week and a half. They are trying to talk us into an older model because now apparently there are no stock anywhere of the modem we applied for. According to them the two works exactly the same although my research shows the one we must get to be much better. It seems long stories and excuses are all we are getting from this company. Very disappointed.