BlueNova
Claimed Business
BlueNova
Claimed Business
2 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
TrustIndex
0
Ranking
#9
in Electronics & Technology
NPS Score
0
Recommended: Unlikely
Review Distribution
1|2 Reviews
Jun '25 - May '26
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
5(0%)
4(0%)
3(0%)
2(0%)
1(100%)
Frequently Asked Questions About BlueNova
BlueNova has a TrustIndex of 0 out of 10 on Hellopeter, based on 2 reviews in the last 12 months. Hellopeter has tracked BlueNova across 36 total reviews. How is the TrustIndex calculated? →
Recent reviews (2)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceJL
Johannes L
1 reviews | Active since Jan 2020
15 Sept 2025, 09:42
Stay away from Blue Nova
Blue Nova is BS company and I do not recommend to anyone. I purchased their batteries that failed from day one and returned them in their original packaging. Despite this, it took over 30 days for BlueNova to “diagnose,” after which I was told the batteries were “in good standing.” If that were true, why did it take more than a month for testing alone? Because the delay left me stuck with an unhappy client, I had to buy a different brand to resolve the issue. My refund requests were met with silence and broken promises. I only received attention after my first review, when Anrė Swart contacted me on WhatsApp promising assistance and a refund. After another month of back-and-forth, I was finally told she was no longer with the company and the matter went nowhere. Victor Smith was quick to finalise the sale but he’s nowhere to be seen despite him knowing about the issue. I’m requesting a full refund. Failing that, I will continue to post factual updates and escalate the matter to the office of ombudsman till my money is paid in full.
Helpful (0)
|Replies (0)JL
Johannes L
1 reviews | Active since Jan 2020
15 Sept 2025, 09:42
Stay away from Blue Nova
Blue Nova is BS company and I do not recommend to anyone. I purchased their batteries that failed from day one and returned them in their original packaging. Despite this, it took over 30 days for BlueNova to “diagnose,” after which I was told the batteries were “in good standing.” If that were true, why did it take more than a month for testing alone? Because the delay left me stuck with an unhappy client, I had to buy a different brand to resolve the issue. My refund requests were met with silence and broken promises. I only received attention after my first review, when Anrė Swart contacted me on WhatsApp promising assistance and a refund. After another month of back-and-forth, I was finally told she was no longer with the company and the matter went nowhere. Victor Smith was quick to finalise the sale but he’s nowhere to be seen despite him knowing about the issue. I’m requesting a full refund. Failing that, I will continue to post factual updates and escalate the matter to the office of ombudsman till my money is paid in full.
0
Replies (0)DS
Dixon S
1 reviews | Active since Jan 2020
10 Sept 2025, 13:31
Blue Nova is the worst company
Blue Nova is the worst company and I do not recommend to anyone. I purchased their batteries that failed from day one and returned them 3 days later in their original packaging. Despite this, it took over 30 days for BlueNova to “diagnose,” after which I was told the batteries were “in good standing.” If that was true, why did it take more than a month for testing alone?...lies Because the delay left me stuck with an unhappy client, I had to buy a different brand to resolve the issue. My refund requests were met with silence and broken promises. I only received attention after my first review, when Anrė Swart contacted me on WhatsApp promising assistance and a refund. After another month of back-and-forth, I was finally told she was no longer with the company and the matter went nowhere. Victor Smith was quick to finalise the sale but he’s nowhere to be seen despite him knowing about the issue I’m requesting a full refund. Failing that, I will continue to post factual updates and escalate the matter to the office of ombudsman till my money is paid in full. A word to you James, don't reply here publicly with your lies if you can't contact me. please face the truth, take responsibility and pay back the money then I'll leave you alone.
Helpful (0)
|Replies (0)DS
Dixon S
1 reviews | Active since Jan 2020
10 Sept 2025, 13:31
Blue Nova is the worst company
Blue Nova is the worst company and I do not recommend to anyone. I purchased their batteries that failed from day one and returned them 3 days later in their original packaging. Despite this, it took over 30 days for BlueNova to “diagnose,” after which I was told the batteries were “in good standing.” If that was true, why did it take more than a month for testing alone?...lies Because the delay left me stuck with an unhappy client, I had to buy a different brand to resolve the issue. My refund requests were met with silence and broken promises. I only received attention after my first review, when Anrė Swart contacted me on WhatsApp promising assistance and a refund. After another month of back-and-forth, I was finally told she was no longer with the company and the matter went nowhere. Victor Smith was quick to finalise the sale but he’s nowhere to be seen despite him knowing about the issue I’m requesting a full refund. Failing that, I will continue to post factual updates and escalate the matter to the office of ombudsman till my money is paid in full. A word to you James, don't reply here publicly with your lies if you can't contact me. please face the truth, take responsibility and pay back the money then I'll leave you alone.
0
Replies (0)DW
Dou W
1 reviews | Active since Jan 2020
18 Feb 2025, 08:52
Stay away, as their support is staying away
Bought 12kW LiFe Po batteries at tremendous cost from BlueNova, it is supposed to have 10 year warranty , but to get Blue Nova to answer a call, or provide support seems to be impossible. I called, left messages, sent emails, but support is not forthcoming. I would strongly advise against investing in these batteries for Solar backup
Helpful (0)
|Replies (0)DW
Dou W
1 reviews | Active since Jan 2020
18 Feb 2025, 08:52
Stay away, as their support is staying away
Bought 12kW LiFe Po batteries at tremendous cost from BlueNova, it is supposed to have 10 year warranty , but to get Blue Nova to answer a call, or provide support seems to be impossible. I called, left messages, sent emails, but support is not forthcoming. I would strongly advise against investing in these batteries for Solar backup
0
Replies (0)JE
Johnny E
1 reviews | Active since Jan 2020
11 Nov 2024, 10:52
Disappointing and UPSET customer
I bought a Blue Nova BN13V 108 1.4K battery with BT in March 2022 from a reputable supplier. I had problems with this battery and it was send in for testing and analysis where it was found that the battery was faulty. Due to the effect that my model battery was discontinued, My battery can not be replaced with a new battery. Instead I was offered a credit of R220.57. My purchase amount was +- R9000.00 and this is what they are willing to offer for a battery still under warrantee. A three year warrantee period has not even expired. This is a significant monetary loss and for something that is proclaimed will last ten years. NOT!!!! The use of my battery was only to power my 12V fridge. I would have thought the amicable outcome seeing my model battery being the BT is discontinued, the offer should have been the same battery but without the BT which is not discontinued and that would have been excepted by me as I am very understanding and are always willing to compromise, but no offer has even been made. This is terrible and I will not recommend anyone in the market for any battery to purchase a Blue Nova product. When it worked it worked well. I could even understand that it go faulty. That happens, nothing is perfect, but the response and the willingness to accommodate the issue by Blue Nova is disgraceful and leaves me with a huge loss now having to buy a new battery and this is for something I would have thought will last at least half of it's predicted lifespan not the less of a third that mine has done. BLUE NOVA I URGE YOU TO DO THE RIGHT THING AND REPLACE MY BATTERY WITH A NEW UNIT. It does not have to be the BT type. Ticket #28252
Helpful (0)
|Replies (0)JE
Johnny E
1 reviews | Active since Jan 2020
11 Nov 2024, 10:52
Disappointing and UPSET customer
I bought a Blue Nova BN13V 108 1.4K battery with BT in March 2022 from a reputable supplier. I had problems with this battery and it was send in for testing and analysis where it was found that the battery was faulty. Due to the effect that my model battery was discontinued, My battery can not be replaced with a new battery. Instead I was offered a credit of R220.57. My purchase amount was +- R9000.00 and this is what they are willing to offer for a battery still under warrantee. A three year warrantee period has not even expired. This is a significant monetary loss and for something that is proclaimed will last ten years. NOT!!!! The use of my battery was only to power my 12V fridge. I would have thought the amicable outcome seeing my model battery being the BT is discontinued, the offer should have been the same battery but without the BT which is not discontinued and that would have been excepted by me as I am very understanding and are always willing to compromise, but no offer has even been made. This is terrible and I will not recommend anyone in the market for any battery to purchase a Blue Nova product. When it worked it worked well. I could even understand that it go faulty. That happens, nothing is perfect, but the response and the willingness to accommodate the issue by Blue Nova is disgraceful and leaves me with a huge loss now having to buy a new battery and this is for something I would have thought will last at least half of it's predicted lifespan not the less of a third that mine has done. BLUE NOVA I URGE YOU TO DO THE RIGHT THING AND REPLACE MY BATTERY WITH A NEW UNIT. It does not have to be the BT type. Ticket #28252
0
Replies (0)JP
JURGEN P
1 reviews | Active since Jan 2020
6 Nov 2024, 14:21
Terrible unacceptable non-existing service
If I could I would give a flippen zero star. I have never experienced such **** service in my life. I bought 6 x 52V 100ah 5.2k lithium batteries 1 1/2 years ago, supposedly with 10 year warranties, paid R30k a pop at the time. Six months ago my whole inverter system stops working due to 1 of the batteries being faulty. Had it removed, then found I had to send it all the way to Ctn from PE at my own cost. Thing was away for about 3 months before it was returned supposedly fixed, and not under warranty mind you, I had to pay, cant even remember the stupid reason. 6 months later and the same one is again f*cked, off we go to Ctn again, that was 18 days ago and I've just been told it is still in the queue, not even on the test bench yet. Stuff that, I'm selling them all and getting better stuff. My advice is stay away from BlueNova!!
Helpful (0)
|Replies (0)JP
JURGEN P
1 reviews | Active since Jan 2020
6 Nov 2024, 14:21
Terrible unacceptable non-existing service
If I could I would give a flippen zero star. I have never experienced such **** service in my life. I bought 6 x 52V 100ah 5.2k lithium batteries 1 1/2 years ago, supposedly with 10 year warranties, paid R30k a pop at the time. Six months ago my whole inverter system stops working due to 1 of the batteries being faulty. Had it removed, then found I had to send it all the way to Ctn from PE at my own cost. Thing was away for about 3 months before it was returned supposedly fixed, and not under warranty mind you, I had to pay, cant even remember the stupid reason. 6 months later and the same one is again f*cked, off we go to Ctn again, that was 18 days ago and I've just been told it is still in the queue, not even on the test bench yet. Stuff that, I'm selling them all and getting better stuff. My advice is stay away from BlueNova!!
0
Replies (0)BC
Billy C
1 reviews | Active since Jan 2020
18 Aug 2024, 14:38
Blue Nova - Limited Warranty
I had a Blue Nova BN52V-154-8k New Gen battery sold to me with a 10 year warranty (cost 60k+). I was told at the time that the battery would last 6000 cycles at 80% DoD (16.4 years if cycled once per day) without any degradation. Inverter settings have always been the recommended Blue Nova settings and battery has always been managed by the Blue Nova BMS. At 6 years and 9 months one cell does not fully charge and trips the battery. State of health of battery is 96.67% even with the faulty cell. Took battery to Blue Nova for repair. After 6 and a half weeks I am told that my battery is not economically viable to repair and that they want to give me one BN52V-100-5.2k BP battery instead of fixing my battery. I told them to fix my battery as per the warranty as the BP battery is only 5.2k capacity and has no wifi, no display, is of lower build quality and only costs ±16k. I was then told that my battery’s cells have all shown capacity degradation and that capacity degradation or “fade” of up to 2% per annum can be expected. This was a shock to me. When I questioned the SOH of 96.67% I was told by their CTO (Chief Technology Officer) that the SOH “cannot be taken at face value” and that 6 years is “quite old in terms of battery technology”. This suggests that Blue Nova knows that their batteries do not last 6000 Cycles @ 80% DoD (managed by their BMS) and that the SOH shown on their batteries is bogus. After 10 weeks I have had to settle for a cheaper, lower capacity battery and I had to purchase a BMAC unit so that I can see what is going on with the battery. I know that Blue Nova has recently changed their warranty terms and conditions. Best you read those very carefully. So the Blue Nova 10 year warranty is not a full warranty, but a very limited warranty at best. It seems 2500 cycles is closer to the truth. My suggestion, STAY AWAY FROM BLUE NOVA!! BTW I work for a Reunert company. Reunert owns Blue Nova. So if they do this to people within their own group of companies, I can just imagine how they treat “Joe Public”.
Helpful (0)
|Replies (0)BC
Billy C
1 reviews | Active since Jan 2020
18 Aug 2024, 14:38
Blue Nova - Limited Warranty
I had a Blue Nova BN52V-154-8k New Gen battery sold to me with a 10 year warranty (cost 60k+). I was told at the time that the battery would last 6000 cycles at 80% DoD (16.4 years if cycled once per day) without any degradation. Inverter settings have always been the recommended Blue Nova settings and battery has always been managed by the Blue Nova BMS. At 6 years and 9 months one cell does not fully charge and trips the battery. State of health of battery is 96.67% even with the faulty cell. Took battery to Blue Nova for repair. After 6 and a half weeks I am told that my battery is not economically viable to repair and that they want to give me one BN52V-100-5.2k BP battery instead of fixing my battery. I told them to fix my battery as per the warranty as the BP battery is only 5.2k capacity and has no wifi, no display, is of lower build quality and only costs ±16k. I was then told that my battery’s cells have all shown capacity degradation and that capacity degradation or “fade” of up to 2% per annum can be expected. This was a shock to me. When I questioned the SOH of 96.67% I was told by their CTO (Chief Technology Officer) that the SOH “cannot be taken at face value” and that 6 years is “quite old in terms of battery technology”. This suggests that Blue Nova knows that their batteries do not last 6000 Cycles @ 80% DoD (managed by their BMS) and that the SOH shown on their batteries is bogus. After 10 weeks I have had to settle for a cheaper, lower capacity battery and I had to purchase a BMAC unit so that I can see what is going on with the battery. I know that Blue Nova has recently changed their warranty terms and conditions. Best you read those very carefully. So the Blue Nova 10 year warranty is not a full warranty, but a very limited warranty at best. It seems 2500 cycles is closer to the truth. My suggestion, STAY AWAY FROM BLUE NOVA!! BTW I work for a Reunert company. Reunert owns Blue Nova. So if they do this to people within their own group of companies, I can just imagine how they treat “Joe Public”.
0
Replies (0)CW
Conrad W
1 reviews | Active since Jan 2020
13 Aug 2024, 11:26
Public Apology to Blue Nova Battery Provider
I cannot delete another review, or modify the rating, but I want to sincerely apologize for my attitude towards BlueNova. While it is understandable that this has been a very frustrating situation, nothing is gained from a short-tempered and unprofessional response on my part. Throughout this issue, Blue Nova has dedicated significant resources, conducted warranty repairs, and provided valuable advice from their technical staff on how to address the compatibility issue between the batteries and the inverter. This included supplying loan batteries as well. They continue to investigate whether changes in the BMS or the inverter have caused this problem, and I am optimistic about resolving it. James and your entire team, thank you for your patience and professionalism in not responding to me in kind, but instead, staying focused on finding a solution.
Helpful (0)
|Replies (0)CW
Conrad W
1 reviews | Active since Jan 2020
13 Aug 2024, 11:26
Public Apology to Blue Nova Battery Provider
I cannot delete another review, or modify the rating, but I want to sincerely apologize for my attitude towards BlueNova. While it is understandable that this has been a very frustrating situation, nothing is gained from a short-tempered and unprofessional response on my part. Throughout this issue, Blue Nova has dedicated significant resources, conducted warranty repairs, and provided valuable advice from their technical staff on how to address the compatibility issue between the batteries and the inverter. This included supplying loan batteries as well. They continue to investigate whether changes in the BMS or the inverter have caused this problem, and I am optimistic about resolving it. James and your entire team, thank you for your patience and professionalism in not responding to me in kind, but instead, staying focused on finding a solution.
0
Replies (0)