BlueNova
Claimed Business
|1|4 Reviews (last 12 months)|This business does not respond to reviews
BlueNova
Claimed Business
|1
4 Reviews (last 12 months)
Does not respond to reviews
Performance(last 12 months):
NPS Score
-100Unlikely
NPS Score
-100
Recommended: Unlikely
Review Distribution
1|4 Reviews
Sep '25 - Aug '26
Recent reviews (4)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCW
Celeste W
1 reviews | Active since Oct 2023
20 May 2026, 08:37
BlueNova Terrible
...I am not posting this review lightly or at willy nilly impulse. After 7 years of grace. I am done. Blue Nova is the most audaciously distasteful company, regarding product and service I have ever had the displeasure of dealing with. Please read all their current dismal HelloPeter, Facebook and other reviews. Their terrible ratings are not based on hearsay or emotionally unintelligent opinion. Firmware and hardware as well as all inverter incompatibility is Blue Novas norm.. Especially regarding Victron and Studer. Over-volting. CAM comm disconnections, motherboards shorting out.. After 7 years of trusting in good faith Blue Nova would repair or refund. I have been informed that they will not repair or replace full value of a system that NEVER EVER worked at its falsely advertised optimal output or service. They used my home as a system Lab QA without ISO standardized equipment or safety. They endangered my home, my property. #BlueNovaSucks To put it politely. I am effing over it. I wish I could give a zero rating. 😔
Helpful (0)
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Celeste W
1 reviews | Active since Oct 2023
20 May 2026, 08:37
BlueNova Terrible
...I am not posting this review lightly or at willy nilly impulse. After 7 years of grace. I am done. Blue Nova is the most audaciously distasteful company, regarding product and service I have ever had the displeasure of dealing with. Please read all their current dismal HelloPeter, Facebook and other reviews. Their terrible ratings are not based on hearsay or emotionally unintelligent opinion. Firmware and hardware as well as all inverter incompatibility is Blue Novas norm.. Especially regarding Victron and Studer. Over-volting. CAM comm disconnections, motherboards shorting out.. After 7 years of trusting in good faith Blue Nova would repair or refund. I have been informed that they will not repair or replace full value of a system that NEVER EVER worked at its falsely advertised optimal output or service. They used my home as a system Lab QA without ISO standardized equipment or safety. They endangered my home, my property. #BlueNovaSucks To put it politely. I am effing over it. I wish I could give a zero rating. 😔
0
Replies (0)CW
Conrad W
1 reviews | Active since Feb 2013
19 May 2026, 16:36
Seven years on — still no working system; now asked to buy a new battery
Before you spend on Blue Nova, read the other reviews here and ask yourself what you want the next seven years to look like. That is where I am after mine. I bought a Blue Nova battery system to work with an inverter brand that Blue Nova and the inverter supplier both marketed as supported and compatible. Since 2020 I have been trying to get those batteries to function as sold — integrated with that inverter, stable day to day, not a constant project. It is now nearly seven years later. There is still no viable solution I can rely on. Over that time there have been repairs, firmware visits, loan units, tickets, and long periods with a pack away for service. We have had overcharge and undercharge events, emergency shutdowns, and loss of power when the system should be carrying the house. In October 2025, during a Blue Nova service visit at my home, there was smoke from the electronics after work on the battery/controller during a firmware session — I raised that with them at the time. In May 2026, after a call with their aftersales head, I was offered a path forward: return my two 8 kWh units and pay R20,440 (excluding VAT) for a newer-generation 16 kWh unit. That is presented as a concession, but it is roughly two-thirds of their list price for the new unit — not a goodwill outcome in any real sense. My original purchase of roughly R100,000 for the two packs likely covered their cost the first time; this offer, in effect, asks me to pay for their cost again, while they take very little risk on whether the integrated system actually works. They say they have more faith in the new generation and remain committed to supporting my existing product line. Given the years that have passed, staff who are no longer with the company, and the fact that the core problem — a dependable integrated system — is still unresolved, that is an interesting path forward: hope the new hardware works, while I fund it and carry the downside. Their written offer also states that Blue Nova cannot take responsibility for the PV/inverter side and that work would be at my own risk. After shutdowns, instability, and smoke in my home, being asked to pay again without them standing behind the integrated system I was sold is why I am posting. I am not asking HelloPeter to fix my installation. I am posting because, seven years later, I would not choose this journey again, and I hope others read the Blue Nova reviews carefully — including similar warranty and support stories from other owners in 2026 — before they commit money and years to the same cycle. I previously posted here in 2024 and later softened my tone in good faith when I was told a fix was close. That fix did not hold. This is an update, not a new grievance. What I still want is simple: the working 16 kWh system I paid for, or a fair written refund at realistic replacement value — not to fund another generation of hardware while integration risk sits with me.
Helpful (0)
|Replies (0)CW
Conrad W
1 reviews | Active since Feb 2013
19 May 2026, 16:36
Seven years on — still no working system; now asked to buy a new battery
Before you spend on Blue Nova, read the other reviews here and ask yourself what you want the next seven years to look like. That is where I am after mine. I bought a Blue Nova battery system to work with an inverter brand that Blue Nova and the inverter supplier both marketed as supported and compatible. Since 2020 I have been trying to get those batteries to function as sold — integrated with that inverter, stable day to day, not a constant project. It is now nearly seven years later. There is still no viable solution I can rely on. Over that time there have been repairs, firmware visits, loan units, tickets, and long periods with a pack away for service. We have had overcharge and undercharge events, emergency shutdowns, and loss of power when the system should be carrying the house. In October 2025, during a Blue Nova service visit at my home, there was smoke from the electronics after work on the battery/controller during a firmware session — I raised that with them at the time. In May 2026, after a call with their aftersales head, I was offered a path forward: return my two 8 kWh units and pay R20,440 (excluding VAT) for a newer-generation 16 kWh unit. That is presented as a concession, but it is roughly two-thirds of their list price for the new unit — not a goodwill outcome in any real sense. My original purchase of roughly R100,000 for the two packs likely covered their cost the first time; this offer, in effect, asks me to pay for their cost again, while they take very little risk on whether the integrated system actually works. They say they have more faith in the new generation and remain committed to supporting my existing product line. Given the years that have passed, staff who are no longer with the company, and the fact that the core problem — a dependable integrated system — is still unresolved, that is an interesting path forward: hope the new hardware works, while I fund it and carry the downside. Their written offer also states that Blue Nova cannot take responsibility for the PV/inverter side and that work would be at my own risk. After shutdowns, instability, and smoke in my home, being asked to pay again without them standing behind the integrated system I was sold is why I am posting. I am not asking HelloPeter to fix my installation. I am posting because, seven years later, I would not choose this journey again, and I hope others read the Blue Nova reviews carefully — including similar warranty and support stories from other owners in 2026 — before they commit money and years to the same cycle. I previously posted here in 2024 and later softened my tone in good faith when I was told a fix was close. That fix did not hold. This is an update, not a new grievance. What I still want is simple: the working 16 kWh system I paid for, or a fair written refund at realistic replacement value — not to fund another generation of hardware while integration risk sits with me.
0
Replies (0)FF
Francois F
1 reviews | Active since May 2026
8 May 2026, 13:22
Shocking service from Bluenova
I have a 24kWh lithium-ion battery stack from Bluenova, and one of the cells is not reaching the correct voltage. This issue is affecting the entire stack, causing the system to shut down once it reaches around 39% discharge. In effect, the system is completely compromised. Although the system is still under warranty, I have been unable to get any meaningful support from Bluenova. I have logged the issue multiple times (with reference numbers), made numerous calls, and even attempted to contact the Managing Director—unfortunately, without any response or resolution. It’s a very disappointing situation. At this point, the only remaining option appears to be legal action, but the cost of pursuing that route outweighs the value of the claim. As a result, I am now forced to engage an alternative supplier to fix the problem at my own expense.
Helpful (0)
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Francois F
1 reviews | Active since May 2026
8 May 2026, 13:22
Shocking service from Bluenova
I have a 24kWh lithium-ion battery stack from Bluenova, and one of the cells is not reaching the correct voltage. This issue is affecting the entire stack, causing the system to shut down once it reaches around 39% discharge. In effect, the system is completely compromised. Although the system is still under warranty, I have been unable to get any meaningful support from Bluenova. I have logged the issue multiple times (with reference numbers), made numerous calls, and even attempted to contact the Managing Director—unfortunately, without any response or resolution. It’s a very disappointing situation. At this point, the only remaining option appears to be legal action, but the cost of pursuing that route outweighs the value of the claim. As a result, I am now forced to engage an alternative supplier to fix the problem at my own expense.
0
Replies (0)JB
Johan B
1 reviews | Active since Apr 2026
8 Apr 2026, 21:09
BlueNova Warranty Support – Poor Service and No Resolution
BlueNova Warranty Support – Poor Service and No Resolution I am extremely disappointed with the level of support received from BlueNova regarding the failure of two BlueNova battery units currently under warranty. I specifically chose to purchase BlueNova products to support a local South African manufacturer, which makes this experience even more disappointing. According to the BMS data obtained directly from the batteries, there is a clear and critical cell imbalance, with one cell dropping to 2.629V while the rest remain around 3.28–3.32V. This indicates a cell-level failure within one of the units. Despite this, BlueNova support continues to provide generic explanations, referring to possible inverter settings, wiring, or surge currents, without addressing the actual cell-level fault reflected in their own BMS data. I have reached out to several members of senior management, however my emails have gone unanswered. The only correspondence received to date has been from the support department, with no escalation or resolution. The batteries are only 4 years old, and this situation is now having a direct impact on my household. I have young children who rely on stable power at night to manage allergies, and the lack of a reliable system is affecting us daily. This has resulted in ongoing back-and-forth emails with no clear diagnosis, accountability, or resolution. At this stage: • The issue has been clearly identified from the BMS data • The response from support has been vague and non-committal • No progress has been made toward repair or replacement under warranty As a customer, I expect a professional technical assessment and a clear path to resolution — not repeated deflection and delays. I am now requesting that BlueNova: • Finalise the warranty process • Provide a clear timeline for repair or replacement of the affected units. I hope this matter can be resolved urgently, as the current level of service is not acceptable.
Helpful (0)
|Replies (0)JB
Johan B
1 reviews | Active since Apr 2026
8 Apr 2026, 21:09
BlueNova Warranty Support – Poor Service and No Resolution
BlueNova Warranty Support – Poor Service and No Resolution I am extremely disappointed with the level of support received from BlueNova regarding the failure of two BlueNova battery units currently under warranty. I specifically chose to purchase BlueNova products to support a local South African manufacturer, which makes this experience even more disappointing. According to the BMS data obtained directly from the batteries, there is a clear and critical cell imbalance, with one cell dropping to 2.629V while the rest remain around 3.28–3.32V. This indicates a cell-level failure within one of the units. Despite this, BlueNova support continues to provide generic explanations, referring to possible inverter settings, wiring, or surge currents, without addressing the actual cell-level fault reflected in their own BMS data. I have reached out to several members of senior management, however my emails have gone unanswered. The only correspondence received to date has been from the support department, with no escalation or resolution. The batteries are only 4 years old, and this situation is now having a direct impact on my household. I have young children who rely on stable power at night to manage allergies, and the lack of a reliable system is affecting us daily. This has resulted in ongoing back-and-forth emails with no clear diagnosis, accountability, or resolution. At this stage: • The issue has been clearly identified from the BMS data • The response from support has been vague and non-committal • No progress has been made toward repair or replacement under warranty As a customer, I expect a professional technical assessment and a clear path to resolution — not repeated deflection and delays. I am now requesting that BlueNova: • Finalise the warranty process • Provide a clear timeline for repair or replacement of the affected units. I hope this matter can be resolved urgently, as the current level of service is not acceptable.
0
Replies (0)