CD
Conrad W
Active since Feb 2013
7
Reviews
0
Industries
Reviews
7 reviews20 months ago
Public Apology to Blue Nova Battery Provider
I cannot delete another review, or modify the rating, but I want to sincerely apologize for my attitude towards BlueNova. While it is understandable that this has been a very frustrating situation, nothing is gained from a short-tempered and unprofessional response on my part. Throughout this issue, Blue Nova has dedicated significant resources, conducted warranty repairs, and provided valuable advice from their technical staff on how to address the compatibility issue between the batteries and the inverter. This included supplying loan batteries as well. They continue to investigate whether changes in the BMS or the inverter have caused this problem, and I am optimistic about resolving it. James and your entire team, thank you for your patience and professionalism in not responding to me in kind, but instead, staying focused on finding a solution.
53 replies
27 months ago
Bluenova ineffective support and repairs.
I have 2x Bluenova 8Kw batteries to the decremental state of my mental health. Since 2019 I have had trouble. With the first battery, the BMAC would randomly open the power relay, and I would be in the dark. Eventually, in 2022 this battery was replaced with a completely new battery after more than two years of trouble. Communication between the two batteries has not been functional since day 1 - if you connect a CAN cable, both batteries stop working. In August 2023, the new and replaced battery stopped working, and the BMAC had to be replaced. At first, Bluenova would not honor the 10-year warranty, as they shortened the period to 3 years. After replacing the BMAC under warranty (the battery had to go back to Bluenova 3 times). With the battery repaired, it started faulting on the CAN as the inverter would regularly lose communication with the battery - leaving my family in the dark. Further, I would suddenly start having an overvolt protection shutdown when the BMS/BMAC is connected - and I fear my house will burn down - especially seeing the news reports of houses burning down due to their PV installation. My second battery went in for a 'firmware upgrade' - and also took 3 tries for the battery to be 'repaired' after the firmware update. Awaiting my second battery from the installer, so that my first battery can go back to the repair shop again as it does not work with the Studer inverter anymore - although the inverter and firmware have not changed in 2+ years, I am told the inverter is the cause. Every time my installer has to take the battery back, I need to pay nearly R1 000 callout fee. Since my wife's terminal cancer diagnosis, I have worked from home and my son attends school online. I need power. It should not be this difficult if you have batteries that cost more than R140,000. Although Bluenova eventually responds to queries if you make enough noise, feedback and repairs are slow and you never know what to expect. I am heading for month 6 now with either one of my high-quality expensive batteries in for repairs. I have lost the ability to behave like an educated person as this is just a never-ending cycle of battery faults. I am so tired of the trouble with the Bluenova batteries. I just want my two batteries working - or at least a reasonable cash offer to enable me to purchase a battery that is compatible with my inverter, as there is clearly some issue with Bluenova and Studer.
562 replies
33 months ago
Good sales service.
I am sorry for those that feel they got ****med by Eric. I read the reviews after I engaged with The VRoom. I ordered a high-end VR headset/kit and accessories that are not available in SA, with few other options to acquire. I had a supernatural fear that I am the next **** victim. I confronted Eric and was much surprised at his dedication to keeping me as a customer and keeping me in the loop with international shipping. I am glad I took the risk and continued my transactions with him. I received all in good and working order and cannot be happier with his sales-service.
0 replies
52 months ago
WASP Service Vodacom refuses to block.
I have been subscribed to a R7 a day service "Be Stressfree". Vodacom informed me that they cannot prevent this, and they will be billing me no matter what. I find it unacceptable that Vodacom will debit my account for services I did not subscribe to that they are not willing to block. A simple request to 'block this on my account' was rejected with "We cannot do that, but yes, we will debit your account for the money every time this happens..
159 replies
63 months ago
Fraudulent/omitting information during upgrade.
Vodacom sent SMS'es to indicate that my wife's phone is due for an upgrade. With her terminal cancer diagnoses we agreed that it will be good to get a cellphone with a bigger screen since she spends a lot of time resting in bed. This was around 18 Dec 2020. I was surprised with the Jan 2021 account still billing me for the old handset - thus double billing. Vodacom explained that the contract upgrade was only due 29 Dec 2020, therefor they also billed the old handset. They omitted this information during the upgrade. Today, the Feb 2021 invoice also shows the old handset being billed - but Vodacom informed me that they will be billing until end of May 2021 for both handsets. I am appalled that during a world wide COVID19 pandemic Vodacom omits information like the double billing just to hook the next sale no matter the method. And then to say 'Someone should have told you about it, sorry but that is the contract and we cannot help you, you have to pay double.' This is the most evil thing to do. Total lack of integrity. :(
112 replies
123 months ago
Awesome Service
With the purchase of a new home (first in 15 years) I dreaded the process of linking up with all the banks to get the best possible loan and rate; filling in the same form over and over, just with a different bank's logo on it. Financial jargon is misleading, and more often than not you will need to take about 2 weeks leave to do it yourself.<br> Can you imagine my joy after dealing with Dorriette Steyn? She took up the task of finding me the best possible deal as if it was her own dream. She answered every question without any sign of impatience of a person that's doing it every day of their life. Not once did I feel like I'm 'just another piece of meat in the grinder'.<br> If you are in the market for a new home, leave the bond process to the experts, contact Dorriette and save yourself a lot of frustration.<br>
75 replies
134 months ago
Paying R100 pm too much for 3 Years
I recently sold my vehicle that had a Tracker unit.<br> On requesting a unit for my new vehicle, I found that I've been paying about R100 too much every month for the last 3 years as Tracker was not aware that I had insurance - thus did not not apply the 'Insurer discount'.<br> I purchased the unit cash as opposed to contract.<br> <br> The ironic thing is that my insurer requires a tracking unit, and thus pointed me to Tracker.<br> <br> I'm sure I will not be using Tracker in the future.
76 replies
Review Distribution
5 Star
3 (42.857142857142854%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (14.285714285714286%)
1 Star
3 (42.857142857142854%)