Unresolved Stokvel card issue after mid-year card change

I joined Bluff Meat Supply’s Stokvel card in February 2025 as a regular customer in Umngeni branch Durban , with the understanding that I could load cash over time and use the funds later in the year. Mid-year, while attempting to load additional funds in-store, I was advised that the Stokvel cards were being changed and that I would need to use a new card. I was specifically told to keep my old card safely, as any funds linked to it would be transferred to the new card at the end of the year. I continued engaging with the Stokvel system in good faith. When I attempted to use the card in December 2025, I was informed that the old card reflected only the initial R35 card registration fee, while no additional funds were available. I raised the matter with store management and customer care. The business conducted an internal investigation and advised that no deposits reflect on their system for the old card and that, without receipts or exact dates and amounts, they are unable to trace the transactions further. While I appreciate that an investigation was conducted, the matter remains unresolved from a customer perspective. As the system relies on cash deposits and card migrations, this experience has highlighted the risks customers face when funds cannot be independently tracked or verified. I am sharing this review to document my experience and to encourage clearer processes, customer communication, and safeguards for Stokvel card customers going forward.