Bluff Meat Supply
Verified Business
AI Review Summary
Based on recent customer reviews, Bluff Meat Supply faces significant criticism across multiple branches regarding meat quality, food safety, and customer service. Customers repeatedly report spoiled, off-smelling, or stale products, including mouldy buns and marinated meat masking poor freshness. Staff rudeness, dismissive management, and unresolved complaints are recurring frustrations, with several reviewers citing racial discrimination at specific locations. Issues with the loyalty card system, failed online deliveries, and lack of follow-up from head office further erode trust. A small number of positive reviews praise cleanliness and helpful staff at the Durban North branch.
Performance(last 12 months):
0Trustindex Rating
#53Ranked In Retail
67h 7mReply Time
-59 NPSUnlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 67 hours 53 min
TrustIndex
0
Ranking
#53
in Retail
Avg Reply
67h 7m
NPS Score
-59
Recommended: Unlikely
Replied to 71% of negative reviews
Reply time on negative reviews: 67 hours 53 min
Review Distribution
1.5|24 Reviews
Jun '25 - May '26
5(9.1%)
4(0%)
3(0%)
2(4.6%)
1(86.4%)
5(9.1%)
4(0%)
3(0%)
2(4.6%)
1(86.4%)
Frequently Asked Questions About Bluff Meat Supply
Based on recent customer reviews, Bluff Meat Supply faces significant criticism across multiple branches regarding meat quality, food safety, and customer service. Customers repeatedly report spoiled, off-smelling, or stale products, including mouldy buns and marinated meat masking poor freshness. Staff rudeness, dismissive management, and unresolved complaints are recurring frustrations, with several reviewers citing racial discrimination at specific locations. Issues with the loyalty card system, failed online deliveries, and lack of follow-up from head office further erode trust. A small number of positive reviews praise cleanliness and helpful staff at the Durban North branch.
Bluff Meat Supply has a TrustIndex of 0 out of 10 on Hellopeter, based on 24 reviews in the last 12 months. They reply to 71% of negative reviews, typically within 67 hours 53 min. Hellopeter has tracked Bluff Meat Supply across 123 total reviews. How is the TrustIndex calculated? →
Recent reviews (24)
Used this business recently? Share your experience to help others decide.
Used this business recently? Share your experience to help others decide.
Share Your ExperienceCC
Colin C
1 reviews | Active since Jan 2020
5 Mar 2026, 05:22
Disgruntled
I was informed to look for an email after writing about your Loyalty program , still to date no email about it ????!!!!..... This is due to bad management, those are my thoughts, especially at the Berea Road , Bluff Meats. No follow up nothing ....
Helpful (0)
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Colin C
1 reviews | Active since Jan 2020
5 Mar 2026, 05:22
Disgruntled
I was informed to look for an email after writing about your Loyalty program , still to date no email about it ????!!!!..... This is due to bad management, those are my thoughts, especially at the Berea Road , Bluff Meats. No follow up nothing ....
0
Replies (0)NM
Neal M
1 reviews | Active since Jan 2020
3 Mar 2026, 12:11
1 March 2026 To: Head Office Bluff Meat Supply Subject: Formal Complaint – Racial **************, CPA Breach & Gross Misconduct by Staff Dear Sir/Madam, I am writing to formally lodge a serious complaint regarding the appalling treatment I received at
1 March 2026 To: Head Office Bluff Meat Supply Subject: Formal Complaint – Racial **************, CPA Breach & Gross Misconduct by Staff Dear Sir/Madam, I am writing to formally lodge a serious complaint regarding the appalling treatment I received at your store today, 1 March 2026. What was meant to be a simple purchase turned into an incident involving racial remarks, refusal of assistance, dishonesty by staff, and a clear disregard for my rights as a consumer. I visited your store to purchase the advertised combo consisting of wors, brisket, a chicken quarter, and a roll. Upon arrival, I was informed that the wors was out of stock. Instead of offering a reasonable substitute such as Russian sausage (which is similar in price), I was simply told to “turn away” as no alternative could be offered. No effort was made to accommodate me or suggest a solution. During this interaction, a black staff member was extremely rude and unhelpful and made a racial remark in isiZulu stating that “Indians are full of **** and full of complaints.” This is blatant racial ************** and hate speech. Such conduct is not only morally reprehensible but also ******** under the Promotion of Equality and Prevention of Unfair ************** Act and contrary to the principles of the Consumer Protection Act, which guarantees fair, just, and reasonable treatment to consumers. I requested to speak to a manager. A short black lady approached but had no solution, did not apologise, and did not entertain my complaint. I then requested the contact details of an area manager or senior management from three different managers and was flatly refused. Thereafter, an Indian cashier, Cindy Pillay, was presented to me as the “manager.” It was immediately clear from her mannerism and inability to resolve even a basic customer query that she was not a manager. When I requested her designation, I was later informed by a security guard that she is merely a cashier. This misrepresentation is dishonest and unacceptable. I ultimately purchased the items separately (brisket, chicken quarter, and roll) for approximately R90 because management refused to substitute the wors in the combo. This directly resulted in me paying more than I should have. When I got home, both items were ice cold, dry, and did not taste as they usually do a further indication of poor quality control. To make matters worse, yet another black gentleman approached claiming to be the manager. He laughed at me, made dismissive remarks in isiZulu stating that he has no time for this as it was after work hours, and walked away. For the record, I arrived well before 1pm and waited nearly 30 minutes requesting area manager details and an email address — none of which were provided despite three managers claiming to be competent. It appears your store is overstaffed with managers who lack both authority and basic customer service competence. Three managers were present, yet none were capable of handling a legitimate complaint. The conduct described above constitutes: Racial ************** and hate speech Refusal to provide reasonable assistance Misrepresentation of staff roles Poor quality goods Failure to provide fair value and substitution options Breach of consumer rights under the CPA I require the following: 1. A full written explanation of this incident. 2. Confirmation of disciplinary action taken against the staff involved. 3. Written confirmation of your area manager and regional executive contact details. 4. A refund of the amount overpaid due to refusal to substitute items fairly. 5. Assurance that diversity, anti-**************, and CPA compliance training will be implemented at this branch. Should I not receive a satisfactory response I will escalate this matter formally to the relevant authorities for racial ************** and consumer rights violations, including referral under the Consumer Protection framework and equality legislation. This is no longer about R90. It is about principle, dignity, and the right to be treated fairly and without racial prejudice. I await your urgent response. Yours sincerely, Neal Samuel Murugan Contact: 063 282 0539
Helpful (0)
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Neal M
1 reviews | Active since Jan 2020
3 Mar 2026, 12:11
1 March 2026 To: Head Office Bluff Meat Supply Subject: Formal Complaint – Racial **************, CPA Breach & Gross Misconduct by Staff Dear Sir/Madam, I am writing to formally lodge a serious complaint regarding the appalling treatment I received at
1 March 2026 To: Head Office Bluff Meat Supply Subject: Formal Complaint – Racial **************, CPA Breach & Gross Misconduct by Staff Dear Sir/Madam, I am writing to formally lodge a serious complaint regarding the appalling treatment I received at your store today, 1 March 2026. What was meant to be a simple purchase turned into an incident involving racial remarks, refusal of assistance, dishonesty by staff, and a clear disregard for my rights as a consumer. I visited your store to purchase the advertised combo consisting of wors, brisket, a chicken quarter, and a roll. Upon arrival, I was informed that the wors was out of stock. Instead of offering a reasonable substitute such as Russian sausage (which is similar in price), I was simply told to “turn away” as no alternative could be offered. No effort was made to accommodate me or suggest a solution. During this interaction, a black staff member was extremely rude and unhelpful and made a racial remark in isiZulu stating that “Indians are full of **** and full of complaints.” This is blatant racial ************** and hate speech. Such conduct is not only morally reprehensible but also ******** under the Promotion of Equality and Prevention of Unfair ************** Act and contrary to the principles of the Consumer Protection Act, which guarantees fair, just, and reasonable treatment to consumers. I requested to speak to a manager. A short black lady approached but had no solution, did not apologise, and did not entertain my complaint. I then requested the contact details of an area manager or senior management from three different managers and was flatly refused. Thereafter, an Indian cashier, Cindy Pillay, was presented to me as the “manager.” It was immediately clear from her mannerism and inability to resolve even a basic customer query that she was not a manager. When I requested her designation, I was later informed by a security guard that she is merely a cashier. This misrepresentation is dishonest and unacceptable. I ultimately purchased the items separately (brisket, chicken quarter, and roll) for approximately R90 because management refused to substitute the wors in the combo. This directly resulted in me paying more than I should have. When I got home, both items were ice cold, dry, and did not taste as they usually do a further indication of poor quality control. To make matters worse, yet another black gentleman approached claiming to be the manager. He laughed at me, made dismissive remarks in isiZulu stating that he has no time for this as it was after work hours, and walked away. For the record, I arrived well before 1pm and waited nearly 30 minutes requesting area manager details and an email address — none of which were provided despite three managers claiming to be competent. It appears your store is overstaffed with managers who lack both authority and basic customer service competence. Three managers were present, yet none were capable of handling a legitimate complaint. The conduct described above constitutes: Racial ************** and hate speech Refusal to provide reasonable assistance Misrepresentation of staff roles Poor quality goods Failure to provide fair value and substitution options Breach of consumer rights under the CPA I require the following: 1. A full written explanation of this incident. 2. Confirmation of disciplinary action taken against the staff involved. 3. Written confirmation of your area manager and regional executive contact details. 4. A refund of the amount overpaid due to refusal to substitute items fairly. 5. Assurance that diversity, anti-**************, and CPA compliance training will be implemented at this branch. Should I not receive a satisfactory response I will escalate this matter formally to the relevant authorities for racial ************** and consumer rights violations, including referral under the Consumer Protection framework and equality legislation. This is no longer about R90. It is about principle, dignity, and the right to be treated fairly and without racial prejudice. I await your urgent response. Yours sincerely, Neal Samuel Murugan Contact: 063 282 0539
0
Replies (0)SM
SMUNYE M
1 reviews | Active since Jan 2020
26 Feb 2026, 05:26
Public Health & Food Safety Concern – Bluff Meats Braai & Grill (Old Main Road, Pinetown)
Public Health & Food Safety Concern – Bluff Meats Braai & Grill (Old Main Road, Pinetown) I am deeply concerned about the complete disregard for customer health and food safety standards at this establishment. Over an extended period, I have repeatedly raised concerns with the supervisor regarding the poor quality and freshness of the food being sold, particularly the buns. Despite these complaints, the same issues continue to occur. At one point, I suffered food poisoning after consuming food purchased here. When I returned to report this, I was met with an apology and offered replacement food. Believing the matter had been resolved, I continued supporting the business. Unfortunately, the problems persisted. On several occasions thereafter, I have had to complain about stale or poor-quality buns, only for staff to go to the back and return with a “fresh” bun for me. This raises a serious concern: if fresh stock is available, why is old food being served in the first place? Today was the final straw. I was served two buns that were clearly unfit for consumption: • One bun was mouldy • The second bun was falling apart and clearly stale This leads me to ask an important question: What about customers who are rushing to work, who do not have the time, transport, or confidence to come back and complain? Those customers are likely consuming unsafe food without realising it. How does food in this condition pass inspection and get sold to the public? Is there no quality control, stock rotation, or food safety inspection process in place? ⸻ Legal and Regulatory Obligations (South Africa) This conduct appears to be in direct violation of the following legislation: 1. Consumer Protection Act (CPA), Act 68 of 2008 – Section 55 Consumers have the right to receive goods that are: • Of good quality • Reasonably suitable for their intended purpose • Free from defects • Safe and usable Selling mouldy or stale food is a clear breach of this right. 2. Foodstuffs, Cosmetics and Disinfectants Act, Act 54 of 1972 This Act strictly prohibits the sale of food that is contaminated, unsafe, or unfit for human consumption. Mouldy food poses a serious health risk and should never be offered for sale. 3. National Health Act & Municipal Health By-Laws Food outlets are legally required to: • Maintain strict hygiene standards • Ensure proper food storage and stock rotation • Prevent the sale of expired or spoiled food ⸻ Conclusion This is not a once-off incident—it is a pattern of negligence. Apologising and offering replacement food after the fact does not undo the health risk posed to customers. Food safety is not optional. People trust food outlets with their health, and that trust is being violated here. I strongly urge management to: • Implement proper quality control and daily food inspections • Train staff adequately on food safety • Stop serving old or spoiled food immediately If these issues continue, this matter warrants escalation to Environmental Health Practitioners (EHP) at the local municipality. People’s health should never be treated as an afterthought
Helpful (0)
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SMUNYE M
1 reviews | Active since Jan 2020
26 Feb 2026, 05:26
Public Health & Food Safety Concern – Bluff Meats Braai & Grill (Old Main Road, Pinetown)
Public Health & Food Safety Concern – Bluff Meats Braai & Grill (Old Main Road, Pinetown) I am deeply concerned about the complete disregard for customer health and food safety standards at this establishment. Over an extended period, I have repeatedly raised concerns with the supervisor regarding the poor quality and freshness of the food being sold, particularly the buns. Despite these complaints, the same issues continue to occur. At one point, I suffered food poisoning after consuming food purchased here. When I returned to report this, I was met with an apology and offered replacement food. Believing the matter had been resolved, I continued supporting the business. Unfortunately, the problems persisted. On several occasions thereafter, I have had to complain about stale or poor-quality buns, only for staff to go to the back and return with a “fresh” bun for me. This raises a serious concern: if fresh stock is available, why is old food being served in the first place? Today was the final straw. I was served two buns that were clearly unfit for consumption: • One bun was mouldy • The second bun was falling apart and clearly stale This leads me to ask an important question: What about customers who are rushing to work, who do not have the time, transport, or confidence to come back and complain? Those customers are likely consuming unsafe food without realising it. How does food in this condition pass inspection and get sold to the public? Is there no quality control, stock rotation, or food safety inspection process in place? ⸻ Legal and Regulatory Obligations (South Africa) This conduct appears to be in direct violation of the following legislation: 1. Consumer Protection Act (CPA), Act 68 of 2008 – Section 55 Consumers have the right to receive goods that are: • Of good quality • Reasonably suitable for their intended purpose • Free from defects • Safe and usable Selling mouldy or stale food is a clear breach of this right. 2. Foodstuffs, Cosmetics and Disinfectants Act, Act 54 of 1972 This Act strictly prohibits the sale of food that is contaminated, unsafe, or unfit for human consumption. Mouldy food poses a serious health risk and should never be offered for sale. 3. National Health Act & Municipal Health By-Laws Food outlets are legally required to: • Maintain strict hygiene standards • Ensure proper food storage and stock rotation • Prevent the sale of expired or spoiled food ⸻ Conclusion This is not a once-off incident—it is a pattern of negligence. Apologising and offering replacement food after the fact does not undo the health risk posed to customers. Food safety is not optional. People trust food outlets with their health, and that trust is being violated here. I strongly urge management to: • Implement proper quality control and daily food inspections • Train staff adequately on food safety • Stop serving old or spoiled food immediately If these issues continue, this matter warrants escalation to Environmental Health Practitioners (EHP) at the local municipality. People’s health should never be treated as an afterthought
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Colin C
1 reviews | Active since Jan 2020
24 Feb 2026, 15:11
Unprofessional and Disapoited
On 23rd February 2026 I sent an email to the Loyalty address of Bluff Meat Supply , Berea Road , Durban for an incident regarding there Loyalty Rewards Card. To date not even a reply or acknowledgement that there is an issue. Disappointed, but then it seems Bluff Meats have they same attitude as our useless Government. Pathetic, Unprofessional.
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Colin C
1 reviews | Active since Jan 2020
24 Feb 2026, 15:11
Unprofessional and Disapoited
On 23rd February 2026 I sent an email to the Loyalty address of Bluff Meat Supply , Berea Road , Durban for an incident regarding there Loyalty Rewards Card. To date not even a reply or acknowledgement that there is an issue. Disappointed, but then it seems Bluff Meats have they same attitude as our useless Government. Pathetic, Unprofessional.
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Vicky O
1 reviews | Active since Jan 2020
16 Feb 2026, 14:28
Dissapointed!
I am extremely disappointed with the poor customer service at Bluff Meat Supply in Richards Bay. This is not the first time we have visited this branch only to find that the meat we requested is out of stock. It seems to be an ongoing issue with availability, which is frustrating and inconvenient for customers who specifically go there expecting reliable supply. To make matters worse, the staff are consistently rude and appear uninterested in assisting customers. The lack of professionalism and basic customer service skills is unacceptable. Instead of trying to help or offer alternatives, they come across as dismissive and ***********. After repeated bad experiences, we feel we have no choice but to escalate the matter further on HelloPeter. Customer service and stock management need serious improvement at this branch. Very disappointing experience
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Vicky O
1 reviews | Active since Jan 2020
16 Feb 2026, 14:28
Dissapointed!
I am extremely disappointed with the poor customer service at Bluff Meat Supply in Richards Bay. This is not the first time we have visited this branch only to find that the meat we requested is out of stock. It seems to be an ongoing issue with availability, which is frustrating and inconvenient for customers who specifically go there expecting reliable supply. To make matters worse, the staff are consistently rude and appear uninterested in assisting customers. The lack of professionalism and basic customer service skills is unacceptable. Instead of trying to help or offer alternatives, they come across as dismissive and ***********. After repeated bad experiences, we feel we have no choice but to escalate the matter further on HelloPeter. Customer service and stock management need serious improvement at this branch. Very disappointing experience
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Nondumiso M
1 reviews | Active since Jan 2020
3 Feb 2026, 09:40
Unresolved Stokvel card issue after mid-year card change
I joined Bluff Meat Supply’s Stokvel card in February 2025 as a regular customer in Umngeni branch Durban , with the understanding that I could load cash over time and use the funds later in the year. Mid-year, while attempting to load additional funds in-store, I was advised that the Stokvel cards were being changed and that I would need to use a new card. I was specifically told to keep my old card safely, as any funds linked to it would be transferred to the new card at the end of the year. I continued engaging with the Stokvel system in good faith. When I attempted to use the card in December 2025, I was informed that the old card reflected only the initial R35 card registration fee, while no additional funds were available. I raised the matter with store management and customer care. The business conducted an internal investigation and advised that no deposits reflect on their system for the old card and that, without receipts or exact dates and amounts, they are unable to trace the transactions further. While I appreciate that an investigation was conducted, the matter remains unresolved from a customer perspective. As the system relies on cash deposits and card migrations, this experience has highlighted the risks customers face when funds cannot be independently tracked or verified. I am sharing this review to document my experience and to encourage clearer processes, customer communication, and safeguards for Stokvel card customers going forward.
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Nondumiso M
1 reviews | Active since Jan 2020
3 Feb 2026, 09:40
Unresolved Stokvel card issue after mid-year card change
I joined Bluff Meat Supply’s Stokvel card in February 2025 as a regular customer in Umngeni branch Durban , with the understanding that I could load cash over time and use the funds later in the year. Mid-year, while attempting to load additional funds in-store, I was advised that the Stokvel cards were being changed and that I would need to use a new card. I was specifically told to keep my old card safely, as any funds linked to it would be transferred to the new card at the end of the year. I continued engaging with the Stokvel system in good faith. When I attempted to use the card in December 2025, I was informed that the old card reflected only the initial R35 card registration fee, while no additional funds were available. I raised the matter with store management and customer care. The business conducted an internal investigation and advised that no deposits reflect on their system for the old card and that, without receipts or exact dates and amounts, they are unable to trace the transactions further. While I appreciate that an investigation was conducted, the matter remains unresolved from a customer perspective. As the system relies on cash deposits and card migrations, this experience has highlighted the risks customers face when funds cannot be independently tracked or verified. I am sharing this review to document my experience and to encourage clearer processes, customer communication, and safeguards for Stokvel card customers going forward.
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Avishkar H
1 reviews | Active since Jan 2020
2 Feb 2026, 06:29
BMS Scheming Car Guard
The Car Guard (Elderly Indian) hustling and scheming customer for meals. Apposing to be in desperate need, then taking advantage of patrons mercies and ordering lunch and supper. This total immoral and leaves a bad experience for patrons. Such people who take advantage of patrons should not be allowed to even Car Guard there as this leaves a distasteful experience shopping at BMS. Please address or fire this guy as this person is detrimental to your business.
Helpful (0)
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Avishkar H
1 reviews | Active since Jan 2020
2 Feb 2026, 06:29
BMS Scheming Car Guard
The Car Guard (Elderly Indian) hustling and scheming customer for meals. Apposing to be in desperate need, then taking advantage of patrons mercies and ordering lunch and supper. This total immoral and leaves a bad experience for patrons. Such people who take advantage of patrons should not be allowed to even Car Guard there as this leaves a distasteful experience shopping at BMS. Please address or fire this guy as this person is detrimental to your business.
0
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Angel D
1 reviews | Active since Jan 2020
31 Dec 2025, 14:05
****** Funds
On the 30th of May 2025, I visited Bluff Meat Supply at Durban Central to load my new card with money to use in December. I gave the cashier an amount of R3600 to load to my super card which I have been using since 2023. Problem starts when i go to redeem my money and they telling me that there are no funds in my card and the last transaction made on my card was on December 2024. When I'm doing a follow up, they are asking for a slip that they gave me after loading, which I have misplaced. Now when I ask them to check on the system, they are doing it behind the scenes and only telling me verbally that there was no transaction made on that day. When I ask for that days footage, they are saying they can't show it to me because I don't have the slip as proof that I did redeem at their shop. It's been a month now of them saying they are checking on the system. How can I be assisted?
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Angel D
1 reviews | Active since Jan 2020
31 Dec 2025, 14:05
****** Funds
On the 30th of May 2025, I visited Bluff Meat Supply at Durban Central to load my new card with money to use in December. I gave the cashier an amount of R3600 to load to my super card which I have been using since 2023. Problem starts when i go to redeem my money and they telling me that there are no funds in my card and the last transaction made on my card was on December 2024. When I'm doing a follow up, they are asking for a slip that they gave me after loading, which I have misplaced. Now when I ask them to check on the system, they are doing it behind the scenes and only telling me verbally that there was no transaction made on that day. When I ask for that days footage, they are saying they can't show it to me because I don't have the slip as proof that I did redeem at their shop. It's been a month now of them saying they are checking on the system. How can I be assisted?
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