SM
SMUNYE M
Active since May 2024
7
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7 reviews2 months ago
Public Health & Food Safety Concern – Bluff Meats Braai & Grill (Old Main Road, Pinetown)
Public Health & Food Safety Concern – Bluff Meats Braai & Grill (Old Main Road, Pinetown) I am deeply concerned about the complete disregard for customer health and food safety standards at this establishment. Over an extended period, I have repeatedly raised concerns with the supervisor regarding the poor quality and freshness of the food being sold, particularly the buns. Despite these complaints, the same issues continue to occur. At one point, I suffered food poisoning after consuming food purchased here. When I returned to report this, I was met with an apology and offered replacement food. Believing the matter had been resolved, I continued supporting the business. Unfortunately, the problems persisted. On several occasions thereafter, I have had to complain about stale or poor-quality buns, only for staff to go to the back and return with a “fresh” bun for me. This raises a serious concern: if fresh stock is available, why is old food being served in the first place? Today was the final straw. I was served two buns that were clearly unfit for consumption: • One bun was mouldy • The second bun was falling apart and clearly stale This leads me to ask an important question: What about customers who are rushing to work, who do not have the time, transport, or confidence to come back and complain? Those customers are likely consuming unsafe food without realising it. How does food in this condition pass inspection and get sold to the public? Is there no quality control, stock rotation, or food safety inspection process in place? ⸻ Legal and Regulatory Obligations (South Africa) This conduct appears to be in direct violation of the following legislation: 1. Consumer Protection Act (CPA), Act 68 of 2008 – Section 55 Consumers have the right to receive goods that are: • Of good quality • Reasonably suitable for their intended purpose • Free from defects • Safe and usable Selling mouldy or stale food is a clear breach of this right. 2. Foodstuffs, Cosmetics and Disinfectants Act, Act 54 of 1972 This Act strictly prohibits the sale of food that is contaminated, unsafe, or unfit for human consumption. Mouldy food poses a serious health risk and should never be offered for sale. 3. National Health Act & Municipal Health By-Laws Food outlets are legally required to: • Maintain strict hygiene standards • Ensure proper food storage and stock rotation • Prevent the sale of expired or spoiled food ⸻ Conclusion This is not a once-off incident—it is a pattern of negligence. Apologising and offering replacement food after the fact does not undo the health risk posed to customers. Food safety is not optional. People trust food outlets with their health, and that trust is being violated here. I strongly urge management to: • Implement proper quality control and daily food inspections • Train staff adequately on food safety • Stop serving old or spoiled food immediately If these issues continue, this matter warrants escalation to Environmental Health Practitioners (EHP) at the local municipality. People’s health should never be treated as an afterthought
53 replies
4 months ago
Poor customer service
Review for Sportscene – Pavilion Shopping Centre I would like to express my disappointment with the service I received from a teller named Anele Mhlongo. Unfortunately, her attitude and approach to customer service were far below the standard I expect from Sportscene. It genuinely left me questioning whether staff are properly trained before dealing with customers, because the experience was unprofessional and frustrating from start to finish. I value the Sportscene brand, but encounters like this give it a terrible name. I hope management will address this and improve the level of service at this branch.
0 replies
11 months ago
Poor customer service
I am so disappointed at ICs system. I purchased two tablets on the same day but they only delivered one mind you these come from the same factory. The system won’t allow me to track the second and when I call the customer service they telling they also can’t tell me where the second one is. This is really frustrating and absolutely ridiculous, the level of incompetence from their call centre makes it worse.
0 replies
14 months ago
Terrible customer service from Momentum Funds at Work
So disappointed by the service from momentum’s Funds at Work department. I submitted a withdrawal request on the 10th of December til to day I have not received my withdrawal mind you the process is said to take 26 working days. I call every second day for the whole month of January, they finally sent me a link to withdraw which contains the same information in submitted on their withdrawal forms and now I have to wait another 26 working days .my sister currently needs money for registration and I promised my parents that I’ll make sure has it
106 replies
17 months ago
Poor customer service
Such terrible customer service from this dealership 1. There’s no way to reach the dealer via telephone which means calling personal cells which they never answer and when you try get assistance through customer care they tell you go log a complaint which takes 72hr for you to get a response 2. They force you into taking warranty with innovation when purchasing when there’s problems with the warranty innovation tells you to contact Webuycars, webuycars tells you to contact innovation 3. They said the warranty is two years but innovation says it’s 1year yet you pay knowing that you are covered for 2 years Honestly the service from the Springfield is horrible I regret buying this car there
112 replies
18 months ago
Makro Springfield Plascon paint department
Such terrible service from the Plascon paint department, seriously need to give the guy some training on how to treat customers especially in something specific as paint.
142 replies
23 months ago
Poor communication
Tiger Wheels & tyres pinetown should consider removing their number from all platforms coz no one ever picks up.
159 replies
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