AH
Avishkar H
Active since Jun 2012
13
Reviews
0
Industries
Reviews
13 reviews2 months ago
Pathetic Customer Service
Terrible service shopping online at Makro. Ordered a Tap Goose Necknosel, which had been advised 2x Gooseneck in a pack. Upon receiving the package there was on 1x Gooseneck in there. Report it to customer services and clearly advised them that I want the full package and not a refund. The agent logging the return for me did and assured me they would log the call accordingly. Waited 7 working days since the courier guy collected the return item and no feedback from customer care as to what's been transpiring. On the 7th day I sent an email to do a follow up, to which I got no reply. I had to send a 2nd email, marking it for "urgent feedback". Only then did someone call back impressively with in 2hrs of the email being sent and I received a call. The lady advised that they are still investigating and will provide feedback soon. 4 days later, I get an email informing me that Makro is refunding me my money via the same payment method.... This is not what I had requested 1st and 2nd of all do you just slap your customers with a refund without any explanation regardless of they requests. This is pathetic service and comes across as arrogance. I would never want to shop with a company like this if this is the caliber of employees you employ
159 replies
2 months ago
BMS Scheming Car Guard
The Car Guard (Elderly Indian) hustling and scheming customer for meals. Apposing to be in desperate need, then taking advantage of patrons mercies and ordering lunch and supper. This total immoral and leaves a bad experience for patrons. Such people who take advantage of patrons should not be allowed to even Car Guard there as this leaves a distasteful experience shopping at BMS. Please address or fire this guy as this person is detrimental to your business.
56 replies
7 months ago
No Network- No Service- No Resolution- No Justice
This Network and services is phethic and ******* as the party that runs this country. Dissolve this ******* company and it's employees/CFO's/ CEO's and share holders(Gov). Logged 2 calls online with regard to LTE No Network for an agent and technician to call me back as this is the only ******* option Telkom has. Still 1 week now and not a single call from them. You purchase a LTE Data -R150 and get no internet. Same ********s that govern this country, I should never have patronised this ******* Network knowing that over 40% is owned by Gov. Citizens of RSA please stop supporting this Network and this useless Government.
0 replies
24 months ago
Virgin Active Drops Standards Dramatically
Virgin Active Atrium, Berea, Durban. I received a reward yesterday for a large smoothie at Kauai. I was not impressed, the smoothie tasted like it was watered down regardless of me giving a special instruction of "less ice" it seems that costs are being cut at the expense of quality and standards being dropped, yet this is supposed to be a rewards program to motivate members coming to gym, staying healthy and continuing their membership. To add to my list, the gym equipment is poorly maintained with quick fix repairs, with standards no different than our so called "Tender Boyz", who tender to our roads, burst water pipes and electrical faults of which our municipalities are accountable for. This stigma seems to be present not only in our local governments but shockingly in the private sector namely "Virgin Active Clubs". We as club members pay a premium monthly fee, yet the service we receive is that far below the belt. This raises the questions as to who authorises such poor workmanship? Is the person compromising, with saving techniques for the betterment of figures in their budgets and jeopardise customer service satisfaction? The equipment that has been repaired with no perfection skills, compromise members safety which would be condoned as "negligence" on Virgin Actives Club Management and can be easily justifiable regardless of liability charters. Which begs the question "why would someone take that risk?". The equipment that is not maintained have devastating effects, which would cause serious injuries to members, muscle tears, injuries to joins and ligaments, this putting them out for weeks. Resulting in members either not paying there premiums or cancelling their membership. Clearly the management at Virgin Active Atrium has not been taken this seriously and has adopted a careless attitude. Perhaps the day will araise when litigation will take place, resulting in devastating effects, which may result in not only lawsuits but also the deregistration with counsels and or imprisonment in a case of fatality due to poor maintenance and negligence. Then it will be too late for people to take corrective action against employees or to correct their attitude towards work. I've been a member of this club for many years and I can amfirm that the standards have horrifically dropped to that of a private gym that sprung up overnight. You know those "dungeons types".
0 replies
26 months ago
Pathetic *****s @ Liberty Customer Services
Sent an email to info@liberty.co.za on the 1st March 2024, surrendering my policy. Never received any communication from them until I called to follow up 6 days later, spoke to "Unathi, then find that all they did was send an SMS not to me the "policy holder" but to the financial advisor. I then requested a confirmation of receipt of which on the 7th March 2024, I received a email requesting documents to be resent because of illegibility excuses. I m so tired tired of liberties clever idiots that give us the runabout then when we follow up they make excuses. Just because they can and think they can get away with it.
56 replies
31 months ago
Poor Resolution Process and Turn Around Feedback Times
#SR:1-36028536107 The above reference number refers to a payment refund request, to which I had emailed on the 30 August 2023, correspondence emails back and forth with little iniative with regard to resolving my matter. I have lost all patients with the employees of the customer care team as they seem to care less about resolving my problem and cannot seem to grasp the skills of thinking out the box as to who to resolve a customers problem. They certainly are provoking me to escalate this matter further to higher authorities.
0 replies
42 months ago
DON'T CARE NETCARE ATTITUDE - DBN COLLEGE OF EMS
My complaint is against the apauling service and Bad attitude of the Netcare College of Emergency Care, Durban campus. Of which they clearly don't CARE about you, quite ironic being the name "Netcare". Nobody bothers the call back a client dispite emails sent to Management explicitly explaining the agony of trying to get hold of someone to assist you with the course being run. However I would give them an "E" for effort for forwarding me the very same information displayed on there webs site, to which I have already familiarize myself with. 'Word of advice mama, never assume the client has not read the information on the college website. It makes an ASS U ME include. Clearly my business here isn't appreciated. It amazed me how many people complain about the Hospitals/services and now the college. What poor management has done to ruin the good name of what Netcare used to be.
132 replies
45 months ago
Virgin Active Do not Care About You
I recently complained to the General Manager (Sihle) about the pathetic services at the Richards Bay Virgin Active Club. To which I was not impressed by his defense and non-sympathetic approach to my complaint regarding the leg extension machine not been repaired of a number of weeks/ the unhygienic black molding in the club / the dangerous use of barbel without barbel pads when doing squats/ the fans been left on high speed in the change rooms. The list goes on. Anyways I escalated the complaint after 3 weeks, seeing that none of the complaints had been addressed. The complaint had been addressed to "getintouch@virginactive.co.za", which is supposed to be the customer care line services for any Virgin Active Club in SA. Tasneem is the lady who was supposedly assisting me or atleast that is what I had thought. I did explicitly say to her, that I need to escalated this to someone more senior than the GM of the club, being that I was not happy with the manor in which the GM of the club had handled. Well I kid you not, however all Tasneem did was spin me around in cycles by playing the ignorant game and reverting me back to the imbosile that I had not been happy dealing with in the first place. If anyone else out there having the same experience, do yourself a favour and cancel your membership. These people do not care about you and certainly do not value you as a member of Virgin Active. Thank you Virgin Active, you should know that because of you I have also canceled my Discovery Life Policy.
0 replies
60 months ago
Traumatic Experience from a Customer Service Consultant
Good Day To whom it may concern I am deeply aggrieved by the service rendered to me by Service Consultant "Thabang Moodie" and the call centre consultant, who has put me through a huge inconvenience and expenditure during this trialling times of financial difficulties. Please see below as I explain explicitly the trials and tribulations he has caused me during my migration process from Virgin Credit Card to ABSA Credit Card. On the 14th May 2021, I received a call from ''Thabang'' advising that my application has been approved & that I am required to resend my ID copy and proof of address via email to him, being that my lease agreement had a start date but No end date. He further instructed me to go to the nearest ABSA branch and update my details. I advised him that my lease agreement is on a month-to-month basis as stipulated. I asked if I could send him an Invoice from my mobile service provider as proof of my address being that I have recently moved to my new address and I have no other form of evidence, other than the Lease Agreement and the Invoice received from my mobile service provider, to which they had delivery my contract sim card to. He had advised that the invoice must have a value. This said after I advising him that it reflects a ''Zero" amount. However, I had still complied with his instructions, which was to visit the nearest ABSA Branch to update my details. On the 15th May 2021, I had resent my ID and Lease Agreement, which entailed an end date to which he had requested. He failed to acknowledge my email or even have the decency to reply back. On the 18th May 2021, I had called the call centre to follow up on my application, being that I had not received any feedback from "Thanbang", however, this did not even prominent to the purpose of my call, due to failing a verification questionnaire of which I was asked to confirm a second mobile number which I was expected to remember over 15 years ago. Despite expressing my view, that the number she had requested me to verify is indeed an old number which I had over 15years ago and that she cannot expect me to remember such a number and I could not understand why ABSA would have such obsolete contact details, she, the call centre consultant, refused to assist me any further, instructing me to visited an ABSA branch to update my details. 'Yet again I am being redirected to physically go into an ABSA by another employee of ABSA's". Having no assistance from the people I had liaised with from ABSA, I was left with no option to visit the branch. On the 18th May 2021 at 15h00, due to work constraints, bearing in mind that we are still enduring a Pandemic (CoVid19) and that we are to follow strict protocols, which meant that I had to follow a slow-moving line outside the ABSA branch Richards Bay. At this point, I was concerned that I may not even make it in time to see a service consultant to update my details as requested by "Thabang" and the call centre consultant. Fortunately, the employees at Richards Bay branch use their discretion and are considerate of their clients and had allowed us to enter the branch to conduct our affairs. As mentioned a slow-moving queue once again, inside the branch to which I only got to see the consultant at approximately 16h00, eventually. I explained my situation to the service consultant, who then advised me that the application was in process and it would be best not to disturb the process as it is still within their time frame. The original copy of my mobile network invoice had been retained and I was requested if I could return the next day to ensure that the process had been executed and if not she would then intervein and assist with the application, to which I was obliged. I return to the Richards Bay ABSA branch on the 19th May 2021, approximately 10h00 as requested by the vary same service consultant, who advised me to come directly to her. To our amazement, the system still had a note by "Thabang" requesting my ID and proof of residency regardless of the application been already approved by the system. This did not make sense to either of us, (myself and the service consultant) as the application had been approved, which meant that there had been no need for ABSA to acquire these documents from me. The consultant then sent an email directly to "Thabang" whilst waiting for his response to which we had no avail, she further escalated the matter to the branch manager to which a conference call had been initialised with "Thabang" for further clarity on his reproach. After waiting for over some time, I was given feedback by the consultant in the branch, that the matter had been resolved and that "Thabang" had advised the application had been approved and there is no further documentation required of me. At this point, I was extremely frustrated, as all my efforts had been done for nothing due to the incompetence of two individuals namely "Thabang" and the call centre consultant. Further to this "Thabang" still did not have the decency or the professionalism to update me on the progress, regardless of him explaining himself to the branch manager and service consultant of which I was not part of the conference call conducted. Still to date I have not received an update from "Thabang", of which I had to call in yet again to the call centre for an update as to who will be delivering my credit card and when will it be delivered. I am appalled by the service rendered to me by "Thabang" and the call centre consultant, is that clearly I have been given the runaround. One needs to understand the financial implication and repercussions of their actions. Firstly the number of telephonic calls made by myself, my time wasted too which I will never gain back, and lastly the consumption of fuel used to commute to and fro to ABSA bank due to the incompetence and negligence of such employees. This is a really bad reflection on ABSA and one should take into consideration that even though one has written and passed their RE Exams this does not indemnify one to have people skills, customer skills, competency skills, discretion, or understanding. I urge ABSA's HR to employ the write people for the write positions as clearly these bad eggs I had to deal with DO NOT VALUE their jobs or their clients, who contribute to paying their salaries. Please take note of the time taking to draft this email and the severity of my grief as it holds heavyweight. I do not wish to speak to "Thabang" nor do I want an apology from him. I request that the right thing be done and I feel that it is necessary to discipline such indecent behaviour. As one begs the question, that if I had experienced such trauma, how many other clients of ABSA have suffered the same fate? Surely I say that should this continue, then I am afraid ABSA may be in danger of losing many clients, which is detrimental to the business and damaging ABSA's reputation, as well as their forecast for the future. Kind Regards
53 replies
85 months ago
Nando's Chill Lane Pathetic delivery service!!!!
I ordered a delivery order 1285. Received an sms stating that food would be delivered around 12h25. The delivery guy arrived at 12h50. Pathetic service!!!!. We consumers pay R25 for delivery, which is far more expensive than Uber Eats & Mr Delivery and still Nando's cannot deliver on time. The food arrives luke warm. I refused to pay for the meal and told the delivery guy he can take it right back to his manager. I always have issues with Nando's Chill Lane, either they forget to bring the butter with the meal ordered or they are forever late with delivery. Had a chat with the delivery guy, it turns out that management at Nando's does not want to employ more drivers even though they are full aware of their busy schedule and peak periods. When one calls to complain to the manager all they do is apologies and make an excuse that they are busy but never do anything to compensate for the late delivery of which we consumers pay R25. Nando's seriously needs a jacking up when it comes to their logistics!!! They are expensive on their delivery charges and are always late with delivery.
56 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
2 (15.384615384615385%)
1 Star
11 (84.61538461538461%)